Many customers praise AllSole for fast delivery, a wide choice of brands, and competitive prices. A substantial number of reviews describe problems with returns and refunds, as well as wrong or missing items. Several reviewers also say they struggled to reach customer support after buying. Overall, reviews split clearly between happy shoppers and those hit by after-sales issues.
Examples from available reviews (Jun 2022 – Mar 2026).
Product was great and delivered quickly.
“Great product, quick delivery”
Wrong item sent but customer service responded quickly and resolved.
“fabulously quick and receptive customer service”
Returns are extremely slow and customer service is unresponsive.
“The worst customer service and returns system”
Parcel not received and only automated responses; phone line closed.
“Not only I've not received my parcel, but not been given any details of it at all.”
Reviews often mention wrong items being sent and returns that move slowly or never complete. Several complaints say refunds only came through PayPal disputes or chargebacks. Fewer reviews describe quick fixes when customer service responded promptly.
Many reviewers point to low prices and good experiences buying branded footwear. A repeating gripe is that promotional codes do not apply or come across as misleading. Poor value is mentioned most when refunds or exchanges do not get processed.
Several customers describe straightforward ordering, multiple payment options, and a quick checkout. Fast delivery shows up frequently in positive accounts. A few reviewers mention problems accessing the site or a temporary closure that made after-sales contact harder.
Many reviews say items arrived in good condition and matched the description. Other reviews report faulty trainers, fit issues, empty boxes, and alleged counterfeit items. These product problems often lead to follow-up disputes over returns and refunds.
A large set of reviews describes support that does not reply, relies on automated messages, or has phone lines that are closed. Several customers say repeated messages about missing or wrong parcels went unanswered. In a smaller number of cases, the company reached out after a public complaint and then fixed the issue.
Ratings show a clear split between high-scoring purchases and very negative after-sales experiences. Positive reviews focus on speed, range, and price. Negative reviews focus on returns, refunds, wrong items, and unanswered queries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Promotional discounts advertised but codes often not applicable to items.
“This is misleading customers.”
Order never arrived and emails ignored; only partial refund given.
“I still haven’t received a single acknowledgment to my 4 emails.”
I recently purchased a pair of sandals from AllSole and I must say, my experience with them was nothing short of wonderful. The website is easy to navigate and the variety of shoes available is impressive; they have everything from boots to sneakers, catering to every style possible.
What really stood out for me was their speedy delivery service. My order arrived within three days, which is quite commendable considering it was free shipping. The quality of the product exceeded my expectations as well - the material used felt durable yet comfortable on my feet.
All in all, I would highly recommend giving AllSole a try if you're looking for some good-quality shoes that won't break the bank. Their user-friendly website and excellent customer service make shopping with them an absolute breeze.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AllSole is a UK-based online retailer that sells branded footwear and accessories. The site offers shoes for men, women, and children, with product pages that include size charts and material details. Shoppers can filter by brand, size, and price, and pay with common card and digital payment methods. Delivery options, shipping times, and returns policies sit alongside seasonal promotions and discount codes.