Many customers highlight fast dispatch, quick delivery, and a simple website. Reviews often mention competitive prices and acceptable lens quality. A noticeable group reports incorrect or faulty eyewear and refunds being denied or delayed. Several customers also describe weak after-sales contact and missed delivery commitments.
Examples from available reviews (Apr 2018 – Feb 2026).
Consistently efficient service, easy website and speedy delivery.
“Super efficient service time and time again.”
Wrong lenses fitted and replacement still not received after returns.
“they admitted they had fitted the wrong ones”
Gucci glasses arrived damaged, ill-fitting and prescription inaccurate.
“Gucci glasses were damaged”
No response and unknown order status causing major inconvenience.
“I have emailed alensa countless of times and no response.”
Reviews split between reliably fast fulfilment and recurring breakdowns. Positive feedback points to quick dispatch, easy reordering, and helpful staff. Several negative accounts describe wrong prescriptions, incorrect frames, and refunds that are refused or delayed.
Most reviewers say prices are competitive and offer clear value for contact lenses and sunglasses. Many report finding the best price available and getting delivery on time. A small number say prices were higher than competitors.
Customers often describe the website as easy to use and the ordering process as straightforward. Delivery varies: many orders arrive when expected, while several accounts mention shipping that ran past the promised timeframe. A few reviewers say they successfully ordered lens types that are hard to find.
Contact lenses are often described as good quality and supplied correctly. Several reviews raise major concerns about some glasses and lenses, including damaged frames, wrong prescriptions, and eye irritation. Multiple negative accounts mention faulty coloured lenses and missing brand identifiers.
Complaints about after-sales communication come up often. Reviewers mention emails not being answered, slow replies to complaints, and refunds that are delayed or not paid. A smaller number note helpful support staff.
Experiences split sharply between smooth purchases and problematic orders that end up needing escalation. Positive accounts focus on fast fulfilment, good prices, and easy ordering. Negative feedback centres on product mistakes, damage, and refunds that remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (5) · Reviews (1) · Quotes shortened · As of: February 2026
Quick delivery and great price for daily lenses.
“Quick delivery and great price for daily lenses”
Order amendment failed and customer service was unhelpful and slow.
“Won't go the extra mile for a customer”
Received defective coloured lenses and customer service refused complaint.
“lentilles impossibles à porter”
Faulty prescription glasses, long delays, and partial refund refusal.
“it would take up to 25 days to process a repair”
Order undelivered and no refund or replacement offered.
“is not offering replacement or refund”
Unhappy with lenses; refund refused and returned glasses kept.
“Alensa refused to refund my money”
Consistently great and speedy service for lens purchases.
“Great service and speed.”
Found the website easy to use and lenses delivered free.
“De sterkte kun je eenvoudig kiezen en de levering is geheel gratis.”
Ordered lenses but found them considerably more expensive than competitors.
“Dus mensen koop nooit bij ALENSA.”
Paid for thin lenses but received thick ones and support stopped responding.
“support stopped responding to me entirely.”
Gucci glasses arrived damaged, ill-fitting and prescription inaccurate.
“Gucci glasses were damaged”
Wrong prescription, delays and refusal to refund after breakage.
“Do not order glasses with this company – worst purchase ever.”
Scratched product and poor communication after refund and re-order.
“My money was refunded and I was asked to place the order again.”
Stock wasn't available but they resolved it and refunded the difference.
“Uiteindelijk stuurden ze me wat ze hadden -> 90 lenzen en ze betaalden me het verschil terug.”
First order arrived within 48 hours with correct lenses and long expiry.
“de lenzen zoals besteld waren met een lange vervaldatum op de verpakking, en binnen 48 uur geleverd werden.”
Due to my lack of confidence in the quality of the lenses purchased from Alensa, I would not advocate making such a purchase.
Despite the fact that the lenses I purchased are causing my eyes to grow red and my vision to become blurry, I am stuck with them because Alensa will not exchange or refund the lenses I purchased.
I have an incorrect prescription, according to her view, but my prescription is correct, but the lenses are not!
Instead of replacing or refunding my items, they simply stated that they would conduct a quality inspection that would take two months!
It serves absolutely no purpose!
Make your purchase from a different vendor!
Lenses were affordable and delivered within 48 hours.
“Contact lenses supplied at a great price and within 48 hours.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Alensa is an online shop focused on contact lenses, prescription glasses, and sunglasses. It sells daily, monthly, and coloured lenses, lens care solutions, and eyewear from various brands. Customers can search by prescription, filter by brand or replacement schedule, and manage orders through an online account. The company runs an e-commerce service across multiple European markets and offers standard checkout, delivery choices, and returns details. Product pages usually list technical specs such as dioptres, base curve, and expiry date.