Many customers highlight fast dispatch, quick delivery, and a simple website. Reviews often mention competitive prices and acceptable lens quality. A noticeable group reports incorrect or faulty eyewear and refunds being denied or delayed. Several customers also describe weak after-sales contact and missed delivery commitments.
Examples from available reviews (Apr 2018 – Feb 2026).
Consistently efficient service, easy website and speedy delivery.
“Super efficient service time and time again.”
Wrong lenses fitted and replacement still not received after returns.
“they admitted they had fitted the wrong ones”
Gucci glasses arrived damaged, ill-fitting and prescription inaccurate.
“Gucci glasses were damaged”
No response and unknown order status causing major inconvenience.
“I have emailed alensa countless of times and no response.”
Reviews split between reliably fast fulfilment and recurring breakdowns. Positive feedback points to quick dispatch, easy reordering, and helpful staff. Several negative accounts describe wrong prescriptions, incorrect frames, and refunds that are refused or delayed.
Most reviewers say prices are competitive and offer clear value for contact lenses and sunglasses. Many report finding the best price available and getting delivery on time. A small number say prices were higher than competitors.
Customers often describe the website as easy to use and the ordering process as straightforward. Delivery varies: many orders arrive when expected, while several accounts mention shipping that ran past the promised timeframe. A few reviewers say they successfully ordered lens types that are hard to find.
Contact lenses are often described as good quality and supplied correctly. Several reviews raise major concerns about some glasses and lenses, including damaged frames, wrong prescriptions, and eye irritation. Multiple negative accounts mention faulty coloured lenses and missing brand identifiers.
Complaints about after-sales communication come up often. Reviewers mention emails not being answered, slow replies to complaints, and refunds that are delayed or not paid. A smaller number note helpful support staff.
Experiences split sharply between smooth purchases and problematic orders that end up needing escalation. Positive accounts focus on fast fulfilment, good prices, and easy ordering. Negative feedback centres on product mistakes, damage, and refunds that remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (5) · Reviews (1) · Quotes shortened · As of: February 2026
Consistently efficient service, easy website and speedy delivery.
“Super efficient service time and time again.”
Wrong lenses fitted and replacement still not received after returns.
“they admitted they had fitted the wrong ones”
Good buying experience with speedy dispatch.
“speedy dispatch”
Everything was completed as expected.
“Everything was done as expected”
Excellent value and very quick delivery.
“Excellent value and super quick delivery.”
Website easy to use with competitive pricing.
“Easy site to use and competitive price”
Happy with price, quality of lenses and fast delivery.
“good price and good quality of the contact lenses”
Regular lens orders with good price and excellent service.
“good price, excellent service”
Excessive delivery delay and refusal to refund despite instructions.
“the company is now refusing to issue a refund.”
Good service, product choice and prices; used regularly.
“Good service, good product choice, good prices.”
Gradient lenses unsuitable; poor communication and lost money.
“£220 wasted.”
Excellent service and fast delivery with competitive solution pricing.
“Excellent service and fast delivery.”
Competitive pricing and fairly quick delivery.
“Competitive price, fairly quick delivery.”
Everything runs smoothly and staff are very helpful.
“Everything runs smoothly and very helpful”
Reasonable prices with quick delivery and overall satisfaction.
“Reasonable prices and quick delivery.”
Delivery promises inaccurate; parcels often take much longer.
“False promise on their website on delivery time”
Sunglasses arrived as expected with matching quality and fast delivery.
“arrived exactly as expected”
Best price found and prompt delivery; overall very positive.
“Price was the best I could find”
First-class speedy delivery and reliable service.
“Excellent first class speedy delivery”
No response and unknown order status causing major inconvenience.
“I have emailed alensa countless of times and no response.”
Glasses poor quality, damaged after normal use and inadequate remedy.
“Die Gläser sind von schlechter Qualität”
Consistently good-quality lenses at a good price with free, fast delivery.
“Goede kwaliteit voor een goede prijs.”
Glasses defective and customer service delaying refund despite receipt.
“frame not stable after less than 6 weeks”
Found desired lenses at a good price with convenient locker delivery.
“Alensa seems to always have them”
Lovely customer service and satisfactory prices and quality.
“Amazing company with lovely customer service”
Consistently quick service and good quality.
“Always quick service and quality 👌”
Found best price and received delivery as promised.
“Best price i could find”
Offers a great product range at good prices.
“Great range of products at good prices”
Ordering was easy but delivery took longer than expected.
“Delivery took longer than expected”
Fast delivery, rare lenses in stock and great overall experience.
“my lenses ( which are hard to come by in UK were in stock at an amazing price )”
Wrong lenses delivered and no communication, refund via PayPal.
“the lenses were nothing like the prescription given”
Ordering is easy and delivery is fast.
“always easy to order and fast delivery”
Received sunglasses lacking brand details and refund delayed.
“they do not have the signature check on the arms”
Wrong frame size sent and return postage not reimbursed.
“i had to pay £6.49 to return for a refund”
Easy ordering, very fast service and good quality at low price.
“the service is a 10/10”
Good value with on-time delivery and no issues.
“Great value”
Order delivered on time and items were in order.
“My order was delivered on time”
Very slow despatch and delivery; will not use again.
“The slowest despatch and delivery ever.”
Good price and delivery arrived on time.
“A good price and delivered on time.”
Extremely efficient service with quick turnaround.
“Extremely efficient, quick service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Alensa is an online shop focused on contact lenses, prescription glasses, and sunglasses. It sells daily, monthly, and coloured lenses, lens care solutions, and eyewear from various brands. Customers can search by prescription, filter by brand or replacement schedule, and manage orders through an online account. The company runs an e-commerce service across multiple European markets and offers standard checkout, delivery choices, and returns details. Product pages usually list technical specs such as dioptres, base curve, and expiry date.