Reviews Analysed
21
We Collect & Analyse Reviews
Acotis
Experiences & Reviews
Acotis, often referenced as Acotisdiamonds in customer feedback, is a retailer of jewellery, watches and related accessories. Reviews indicate the business sells rings, bracelets, necklaces, earrings and offers repair services, with online ordering and some shop-based interactions. Several customers refer to GBP pricing and UK delivery timeframes. People researching Acotis commonly look for information about product quality, delivery speed, pricing and repair or refund handling.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
30d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many customers report fast shipping and helpful staff, while a notable group describe slow responses, delayed repairs and fulfilment problems.
Share
Mixed
25%
💰
Value for money
Several reviewers explicitly cite good prices and value for money for jewellery and accessories, often alongside praise for packaging.
Share
Strong
8%
⚡
User experience
Many buyers describe ordering as simple and quick, but some report vague delivery updates, cancellation friction and frustrating follow-up.
Share
Mixed
9%
🔧
Product quality
Product craftsmanship, accurate descriptions and packaging are frequently praised; multiple customers say items met expectations.
Share
Strong
20%
📞
Communication
A recurring complaint is poor or non-existent email responses and lack of updates; a smaller set of customers report clear, helpful contact.
Share
Weak
11%
⭐
Overall experience
Overall impressions split: many repeat buyers are very satisfied, but several customers experienced service or refund failures and would not recommend.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Worst company I’ve bought from in a very long time!
"Order was supposed to be shipped within 10days, after 3 weeks (and many unanswered emails) I cancelled the order which they agreed to. They then sent..."
Angela Billenness
Trustpilot
Sep 30, 2025
Featured for: Severe communication and fulfilment failure
Very happy with product
"Very happy with product...."
Andrew
Trustpilot
Sep 30, 2025
Featured for: Positive communication and product satisfaction
Product OK but....
"The product is fine but the service around it was poor. Slow to respond to enquiry about when delivery would be and in general slow deliv..."
Silver
Trustpilot
Sep 30, 2025
Featured for: Product acceptable; slow response and delivery
Great product at a good price.
"Great product at a good price. A..."
AP
Trustpilot
Sep 30, 2025
Featured for: Good product, fair price, timely delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Katie Robertson
trustpilot.com
Sep 30, 2025
I bought a pair of earrings and the…
I bought a pair of earrings and the plastic bag it came with already had a hole i...
D
Divya Thomas
trustpilot.com
Sep 30, 2025
I had a very disappointing experience…
I had a very disappointing experience with Acotis Diamonds. I ordered a watch but cancelled the order the same day, well before dispatch. Instead of p...
S
Silver
trustpilot.com
Sep 30, 2025
Product OK but....
The product is fine but the service around it was poor. Slow to respond to enquiry about when delivery would be and in general slow deliv...
f
frank
trustpilot.com
Sep 30, 2025
Lovely ring
Lovely ring, shipped on time...
L
Lori
trustpilot.com
Sep 30, 2025
Easy quick delivery of my order
Easy quick deli...
M
Mrs Rhona Bland
trustpilot.com
Sep 30, 2025
Beautiful bracelet at a great price
Beautiful bracelet at...
M
Mr Nay
trustpilot.com
Sep 30, 2025
Very very slow must use outsourcing for…
Very very slow must use outsourcing for the jewellery customer service poor the who...
L
Liz Dimmack
trustpilot.com
Sep 30, 2025
What I had always wanted.
I had always wanted a pair of silver teardrop earrings and over the years I couldn`t find exactly what I craved! I found Acotisdiamonds, scrolled thro...
M
Mr John Douglas
trustpilot.com
Sep 30, 2025
Glad I purchased from Acotisdiamonds diamonds.
First time I have purchased from Acotisdiamonds. The hand bag was exactly as described and my wife loves...
C
Christine Cubbage
trustpilot.com
Sep 30, 2025
Quick delivery
Quick delivery, a very good pric...
A
AP
trustpilot.com
Sep 30, 2025
Great product at a good price.
Great product at a good price. A...
c
customer
trustpilot.com
Sep 30, 2025
Delay in repair
Sent a gift of earrings for repair for second time. The first repair took over two months- the second repair...
M
Mrs Minnie Riley
trustpilot.com
Sep 30, 2025
Lovely bracelet
Lovely bracelet. Great gift packag...
C
Clare Summerfield
trustpilot.com
Sep 30, 2025
So helpful I had previously had a…
So helpful I had previously had a bracelet brought for me from the shop a few years ago . My good work friend loves it has its her 60th birthday I dec...
A
Andrew
trustpilot.com
Sep 30, 2025
Very happy with product
Very happy with product....
E
Elizabeth Rice
trustpilot.com
Sep 30, 2025
My items arrived quickly
My items arrived quickly. The were...
P
Pauline
trustpilot.com
Sep 30, 2025
Simple and easy process…
Simple and easy process from orderin...
S
Susan
trustpilot.com
Sep 30, 2025
From order to delivery took all of 2…
From order to delivery took all of 2 days 5 star Service and extre...
A
Angela Billenness
trustpilot.com
Sep 30, 2025
Worst company I’ve bought from in a very long time!
Order was supposed to be shipped within 10days, after 3 weeks (and many unanswered emails) I cancelled the order which they agreed to. They then sent...
M
Mary-Jane
trustpilot.com
Sep 30, 2025
Recommended jewelers
Ordering was simple and the customer service was amazing...
Conclusion
Reviews show Acotis delivers good product quality and competitive pricing for many jewellery purchases, with frequent praise for packaging and fast orders. However, multiple customers report problems with communication, delayed repairs, cancellations and refund handling. If you are considering a purchase, check the seller's cancellation and returns policy and request tracking or order confirmations before payment. For repairs or high‑value orders, allow extra time and keep written records of communications so you can follow up if needed.