Reviews show Acotis delivers good product quality and competitive pricing for many jewellery purchases, with frequent praise for packaging and fast orders. However, multiple customers report problems with communication, delayed repairs, cancellations and refund handling. If you are considering a purchase, check the seller's cancellation and returns policy and request tracking or order confirmations before payment. For repairs or high‑value orders, allow extra time and keep written records of communications so you can follow up if needed.
Examples from available reviews (Dec 2014 – Feb 2026).
Order delayed, cancellation mishandled, paid to return item, poor communication.
“They then sent the order out and I had to pay to return it.”
Happy with product and received ongoing updates from Acotis.
“Acotis kept us informed”
Product fine but slow responses and delivery caused concern.
“The product is fine but the service around it was poor.”
Product good and priced well; arrived within expected timeframe.
“Great product at a good price.”
Many customers report fast shipping and helpful staff, while a notable group describe slow responses, delayed repairs and fulfilment problems.
Several reviewers explicitly cite good prices and value for money for jewellery and accessories, often alongside praise for packaging.
Many buyers describe ordering as simple and quick, but some report vague delivery updates, cancellation friction and frustrating follow-up.
Product craftsmanship, accurate descriptions and packaging are frequently praised; multiple customers say items met expectations.
A recurring complaint is poor or non-existent email responses and lack of updates; a smaller set of customers report clear, helpful contact.
Overall impressions split: many repeat buyers are very satisfied, but several customers experienced service or refund failures and would not recommend.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Trollbead arrived well packaged, in good time, and reasonably priced.
“sent well packaged and arrived in good time”
Reviewer says customer service was excellent.
“Excellent customer service.”
Seamless exchange process with speedy responses and quick delivery.
“seamless & effortless process with extremely speedy responses & quick delivery.”
Order refunded without explanation and communication was lacking.
“They took my money and then nearly a week later they just abruptly refunded me”
Product delivered in a timely fashion and was nice.
“Nice product delivered in a timely fashion”
Fast, helpful communication and prompt replacement for wrong-sized earrings.
“Super fast communication and delivery.”
Promised next-day delivery failed and refund delayed; emails took days.
“I never received my delivery or refund”
Product described as gorgeous with amazing quality.
“Gorgeous and amazing quality.”
Order not dispatched and no communication; reviewer requests a refund.
“my order has yet to be dispatched”
Reviewer experienced excellent service and recommends the company.
“Excellent service and would definately recimmend”
Fast delivery and very good service; one item had minor scratches.
“The little Slytherin keyring does have a few scratches on it”
Products arrived rapidly and were great.
“Rapid delivery and great products.”
Staff were helpful, communication good, and item arrived on time.
“Good communication Item arrived on time”
Service was quick and efficient, thank you.
“Quick and efficient thank you”
Necklace arrived well packaged; helpful returns and swift refund.
“Refund issued swiftly too.”
Order not arrived and no reply from customer services.
“Order has not arrived no answer from customer services”
Earrings beautiful with lovely packaging and quick delivery.
“Beautiful earrings & lovely packaging.”
Excellent customer service with very quick web chat assistance.
“Their customer service is excellent”
Reviewer says their order cancellation was intentionally ignored.
“intentionally ignored my order cancellation”
Help confirming an order was answered within minutes.
“they responded within minutes.”
Damaged packaging and refund refused; reviewer felt scammed.
“they said I cant get a refund because of it”
Cancelled order but no refund and poor communication followed.
“no response, no refund, and no update.”
Product fine but slow responses and delivery caused concern.
“The product is fine but the service around it was poor.”
Ring arrived on time and at a great price.
“Lovely ring, shipped on time at a great price.”
Order was delivered quickly and easily.
“Easy quick delivery of my order”
Bracelet beautiful and bought at a great price.
“Beautiful bracelet at a great price”
Very slow service and poor customer experience; item arrived after three weeks.
“item came eventually after 3 weeks”
Found desired silver earrings with excellent quality and fast delivery.
“Excellent quality, beautifully crafted and just the right size drop.”
Handbag matched description; wife happy, good price and fast delivery.
“The hand bag was exactly as described and my wife loves it.”
Quick delivery and good price for a lovely necklace.
“Quick delivery, a very good price for lovely knecklace...thank you”
Product good and priced well; arrived within expected timeframe.
“Great product at a good price.”
Repair took over two months with no communication or updates.
“No feedback from Acotis whatsoever.”
Bracelet well packaged and delivered quickly as a gift.
“Lovely bracelet. Great gift packaging and speedy delivery.”
Owner found a similar bracelet and provided excellent service.
“But the owner was so fantastic and found me one very similar.”
Happy with product and received ongoing updates from Acotis.
“Acotis kept us informed”
Items arrived quickly, well packaged, and service was very good.
“My items arrived quickly.”
Ordering to delivery was simple and easy; satisfied with product.
“Simple and easy process from ordering to delivery.”
Order delivered within two days and reviewer highly recommends company.
“From order to delivery took all of 2 days”
Order delayed, cancellation mishandled, paid to return item, poor communication.
“They then sent the order out and I had to pay to return it.”
Ordering was simple and customer service was excellent.
“Ordering was simple and the customer service was amazing.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Acotis, often referenced as Acotisdiamonds in customer feedback, is a retailer of jewellery, watches and related accessories. Reviews indicate the business sells rings, bracelets, necklaces, earrings and offers repair services, with online ordering and some shop-based interactions. Several customers refer to GBP pricing and UK delivery timeframes. People researching Acotis commonly look for information about product quality, delivery speed, pricing and repair or refund handling.