Reviews show Acotis delivers good product quality and competitive pricing for many jewellery purchases, with frequent praise for packaging and fast orders. However, multiple customers report problems with communication, delayed repairs, cancellations and refund handling. If you are considering a purchase, check the seller's cancellation and returns policy and request tracking or order confirmations before payment. For repairs or high‑value orders, allow extra time and keep written records of communications so you can follow up if needed.
Examples from available reviews (Dec 2014 – Feb 2026).
Order delayed, cancellation mishandled, paid to return item, poor communication.
“They then sent the order out and I had to pay to return it.”
Happy with product and received ongoing updates from Acotis.
“Acotis kept us informed”
Product fine but slow responses and delivery caused concern.
“The product is fine but the service around it was poor.”
Product good and priced well; arrived within expected timeframe.
“Great product at a good price.”
Many customers report fast shipping and helpful staff, while a notable group describe slow responses, delayed repairs and fulfilment problems.
Several reviewers explicitly cite good prices and value for money for jewellery and accessories, often alongside praise for packaging.
Many buyers describe ordering as simple and quick, but some report vague delivery updates, cancellation friction and frustrating follow-up.
Product craftsmanship, accurate descriptions and packaging are frequently praised; multiple customers say items met expectations.
A recurring complaint is poor or non-existent email responses and lack of updates; a smaller set of customers report clear, helpful contact.
Overall impressions split: many repeat buyers are very satisfied, but several customers experienced service or refund failures and would not recommend.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Great service and friendly staff; reviewer would use again.
“Great service and amazing staff”
Company lacked stock, rude staff, month-long delay and refund issues.
“They have no stock and order after you’ve purchased!!”
Reviewer received many unwanted emails despite requesting they stop.
“filling my inbox with dozens of absolute drivel emails”
I have been waiting to give a review on the Sentiment Mini Fragrance Set So Very Merry Cinnamon Nutmeg Chai KLC217 and Sterling Silver Gold Plated White Tag Necklace KE2135-414-14-L45V. I loved everything about them the first day I received them. I was quick to ask my sister where she bought them so I could buy them in the future. Last week I received my jewelry from the same company and I must say they have exemplary customer service. The delivery was so fast and the earrings are worth the money I paid for. I have discovered the best place for all my jewelry and gifts.
Drove two hours to buy item but shop was unexpectedly closed.
“only to find the shop closed.!At 4.25pm.!!”
Staff helped with queries and kept reviewer updated during order.
“kept me updated at all times.”
Bracelet broke after only two wears despite quick delivery.
“After wearing the bracelet twice it broke.”
Order delivered in less than 48 hours and was accurate.
“they actually delivered my order in less than 48hrs”
Website layout was easy to use and sale items were cheap.
“its layout easy and well displayed.”
Long-term customer finds jewellery genuine and deliveries prompt.
“their jewellery is completely 100% genuine.”
Item listed in stock but actually unavailable; money held until chased.
“To be told out of stock.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Acotis, often referenced as Acotisdiamonds in customer feedback, is a retailer of jewellery, watches and related accessories. Reviews indicate the business sells rings, bracelets, necklaces, earrings and offers repair services, with online ordering and some shop-based interactions. Several customers refer to GBP pricing and UK delivery timeframes. People researching Acotis commonly look for information about product quality, delivery speed, pricing and repair or refund handling.