Reviews Analysed
21
We Collect & Analyse Reviews
999 Inks
Experiences & Reviews
999 Inks is a UK-based online retailer specialising in printer inks and toners, offering both original and compatible cartridges. The company operates an e-commerce site with product search and account features for consumers and small businesses. Information seekers often look for details on compatibility, delivery options, returns and customer support when researching this supplier.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
28d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Delivery and dispatch are frequently described as quick and well packaged, but multiple reviews report late or missing shipments and problems with returns.
Share
Mixed
21%
💰
Value for money
Many reviewers highlight competitive pricing and good offers; others say incompatible or poor-performing compatibles made the purchase poor value.
Share
Mixed
13%
⚡
User experience
Website, account features and checkout are commonly described as clear and easy to use; sample size for this theme is small but uniformly positive.
Share
Mixed
5%
🔧
Product quality
Customers report both reliable, compatible cartridges and cases of incompatible or defective compatibles that did not register or produced poor print quality.
Share
Mixed
18%
📞
Communication
Some reviewers praise rapid replies from named staff and effective issue resolution; others describe unanswered emails, limited phone support and poor tracking information.
Share
Mixed
17%
⭐
Overall experience
Overall impressions are mixed: a sizeable group are repeat, satisfied customers; another substantial group report delivery failures, compatibility issues and refund disputes.
Share
Mixed
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Excellent service what a 🌟
"Having made a silly error when ordering & purchasing printer inks online out of business hours, I panicked. I immediately contacted seller via email t..."
Jennifer Turner
Trustpilot
Sep 30, 2025
Featured for: rapid problem resolution by staff
Poor customer service and unreliable delivery.
"Paid for 'guaranteed' next day delivery. 2 days later, I still haven't received my order. Got in touch with them, for them to tell me they only dispat..."
Martha Hallows
Trustpilot
Sep 30, 2025
Featured for: failed guaranteed delivery, no tracking
Incompatible Inks
"I have recently purchased an Epson EcoTank ET-2860 printer, which includes Epson 104 inks for Black, Yellow, Magenta & Cyan. Whilst this will help me..."
Neil Liberty
Trustpilot
Sep 30, 2025
Featured for: wrong product type, complex resolution
Logged in to my account and was shown…
"Logged in to my account and was shown my previous orders. Very easy to pick which items I ne..."
Abbi
Trustpilot
Sep 30, 2025
Featured for: positive UX, good price and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Julia Conde
trustpilot.com
Sep 30, 2025
Order never delivered and not getting anywhere with customer service
I have ordered from them many times but I am not sure why this last time I’ve had such terrible experience. I won’t order anymore from them. My order...
O
Oscar Daly
trustpilot.com
Sep 30, 2025
The inks I bought are compatible with…
The inks I bought are compatible with my pri...
J
J Owen
trustpilot.com
Sep 30, 2025
This is an excellent company to buy ink…
This is an excellent company to buy ink cartridges from. Good quality products, fast delivery and superb after service care. I had a slight issue w...
e
emma wall
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, quick dispatch, great products...
A
Adrian Sims
trustpilot.com
Sep 30, 2025
Don't print as much now
Don't print as much now, but for the occasional print these give awf...
L
Luiz Bez
trustpilot.com
Sep 30, 2025
Dodge company, sell defect cartridges
Dodge company, sell defect cartridges with no guarantee. Bad company, sold cartridge which is not com...
M
Martha Hallows
trustpilot.com
Sep 30, 2025
Poor customer service and unreliable delivery.
Paid for 'guaranteed' next day delivery. 2 days later, I still haven't received my order. Got in touch with them, for them to tell me they only dispat...
B
Berith Lanton
trustpilot.com
Sep 30, 2025
HP304 compatible cartridge
Ordered HP304 compatible cartridge - didn't work (tried all the helpful 'hints' included on a cheat sheet - no use) - my printer did not register it a...
p
phillip webb
trustpilot.com
Sep 30, 2025
AVOID THIS COMPANY
Purchased ink from this company, Ink never showed up, Tried emailing them which they responded once saying its with Evri, Waited for over a week tried...
H
HJ
trustpilot.com
Sep 30, 2025
Happy customer
I've ordered two 304XL compatible ink cartridges for my HP D2630 printer. It arrived promptly and works well. Add t...
B
Brent
trustpilot.com
Sep 30, 2025
Waste of money AVOID
After market ink cartridge guaranteed to work in my HP printer did NOT. Waste of time and...
A
Alan
trustpilot.com
Sep 30, 2025
I ordered four printer cartridges from…
I ordered four printer cartridges from this They claim that their cartridges are compatible with the original manufacturers’ cartridges. My experience...
A
Abbi
trustpilot.com
Sep 30, 2025
Logged in to my account and was shown…
Logged in to my account and was shown my previous orders. Very easy to pick which items I ne...
E
Ewan Ford
trustpilot.com
Sep 30, 2025
Easy to find the right cartridges and…
Easy to find the right cartridges and place the order It was all very straightforward to find and...
M
Marie-Luise Heinecke
trustpilot.com
Sep 30, 2025
Excellent response
Many good offers from 999Inks make me well informed about the products on offer. The occasional query gets immediate attention and Albert Knight, t...
n
neil
trustpilot.com
Sep 30, 2025
Great customer care
Ordered some printer inks, easy process, good price and was informed by Evri it would be delivered and gave a time slot, it was never delivered Emaile...
J
Jennifer Turner
trustpilot.com
Sep 30, 2025
Excellent service what a 🌟
Having made a silly error when ordering & purchasing printer inks online out of business hours, I panicked. I immediately contacted seller via email t...
M
Mr DAVID BULL
trustpilot.com
Sep 30, 2025
999 inks
999 inks, such a friendly and very helpful company,i have never had any problems in all the years i have been a customer, ink price...
N
Neil Liberty
trustpilot.com
Sep 30, 2025
Incompatible Inks
I have recently purchased an Epson EcoTank ET-2860 printer, which includes Epson 104 inks for Black, Yellow, Magenta & Cyan. Whilst this will help me...
G
Glynn Jones
trustpilot.com
Sep 30, 2025
Cowboy outfit
I put my printer details into their website and purchased the colour cartridge that was showing as compatible. When it arrived I duly took the cartrid...
Conclusion
Reviews for 999 Inks show a clear split between customers who value the site, pricing and fast delivery, and those who experienced compatibility, delivery or returns problems. Positive reports often mention an easy website, quick dispatch and helpful named staff who resolved issues promptly. Negative reports focus on incompatible or defective compatible cartridges, delayed or missing deliveries, and difficulty obtaining refunds or clear tracking. Consumers considering 999 Inks should verify exact cartridge model compatibility, check the returns and refund policy before buying, and use available tracking options or contact customer service promptly if issues arise.