Most feedback focuses on problems with fulfilment and after-sales support. Several reviewers say they received faulty items or the wrong goods. A small number mention quick delivery and helpful staff. Overall sentiment is negative, with a few positive exceptions.
Examples from available reviews (Jan 2023 – Mar 2026).
Ordered two T-shirts that were never sent and refund ignored.
“I ordered two T-shirts on September 21, but 8Ball never sent them.”
Received poor-quality T-shirt with blurred lettering and no replies.
“the quality was so poor - with all the lettering blurred into each other”
Multiple emails sent but no response and no phone contact.
“There is no number to call.”
Customer service was patient and helpful; product looks great.
“Product looks great!”
Reviewers repeatedly mention orders that never arrived, missing items, and cancellations close to dispatch. Several say refunds were handled by their banks or are still unresolved. A very small number describe staff as patient and helpful.
Poor value is tied to price increases and to refunds that weren’t resolved for faulty or undelivered items. Some reviewers say they won’t return because prices feel higher. Price complaints come up less often than delivery and support issues.
Some customers say they were charged without confirmation and saw tracking updates that showed no details. They mention auto-replies, but say follow-up responses never came. Only a few reviews describe a smooth checkout or delivery.
Multiple reviewers report torn garments, blurred prints, and generally poor finishing on items received. A few say the products looked good or arrived in acceptable condition. Defect complaints show up steadily across several reviews.
Many reviewers say email, live chat, and return queries went unanswered, and that there’s no phone number. Some describe replies as inaccurate or template-like. Helpful or quick responses are mentioned, but not often.
Most reviews describe very negative experiences, mainly around non-delivery, defective goods, and support that doesn’t respond. A minority of 4–5 star reviews praise how products look and the help they received. Overall, frequent negative accounts sit alongside a few isolated positives.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (43) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer reports terrible service and poor product quality.
“Terrible service and quality was as terrible as their service.”
Received wrong colour T-shirt and received no replies to emails.
“My t-shirt came in the completely wrong colour”
One item missing from order; no response, bank issued refund.
“Only 4 were delivered and no response from any emails associated with them.”
Customer couldn't change size and received no response.
“we still can't get any response whatsoever.”
Paid for T-shirt but didn't receive item or responses.
“I have not yet received either the t'shirt or a response.”
Received poor-quality T-shirt with blurred lettering and no replies.
“the quality was so poor - with all the lettering blurred into each other”
Order cancelled last minute without notice, spoiling a birthday.
“NO communication or updates prior to this.”
T-shirt prices rose sharply; reviewer will not return.
“Wow, this used to be a great place to get t shirts for under a tenner.”
Multiple emails sent but no response and no phone contact.
“There is no number to call.”
Ordered two T-shirts that were never sent and refund ignored.
“I ordered two T-shirts on September 21, but 8Ball never sent them.”
Second order didn't arrive; tracking was false and emails ignored.
“The order didn't arrive.”
Returned item for different size but received no response.
“No one answers at customer services, live chat or email.”
Reviewer calls company a scam and had worst online experience.
“Total scam, incompétant and inexistant customer its the worst online experience i ever had.”
Bought a jacket that was never shipped and no refund.
“Bought an 8 Ball Jacket that was never shipped.”
T-shirt arrived torn and customer service didn't reply.
“T shirt arrived with fault/tear on shoulder.”
Poor quality and slow delivery; refund requests were ignored.
“Shocking quality, slow to deliver.”
Customer service was patient and helpful; product looks great.
“Product looks great!”
Was charged but received no confirmation or order number.
“After 3 days I could see that I had been charged but had received no confirmation email and therefore no order number.”
Auto-reply promises quick response but emails were ignored.
“We take a huge amount of pride in customer services and always respond as quickly as we can”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
8Ball is an online retailer that sells consumer goods through its website and other digital channels. Customers place orders online, pay electronically, and can track shipments once dispatched. Support is offered through channels such as email and live chat for pre- and post-sale questions. Public pages usually show product listings, terms and return policies, and customer service contact details.