Reviews Analysed
21
We Collect & Analyse Reviews
8Ball
Experiences & Reviews
8Ball is an e-commerce clothing retailer that sells printed T-shirts and casual apparel via an online store. Consumers searching reviews typically look for information about product quality, order fulfilment, delivery and customer support when evaluating this type of retailer.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
11d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Numerous reviews report cancelled orders, items not shipped or long fulfilment delays; a small number note prompt dispatch and free delivery.
Share
Weak
25%
💰
Value for money
Several reviewers complain about price increases, lost payments or unreimbursed return postage; a few mention free delivery or reasonable initial pricing.
Share
Weak
8%
⚡
User experience
Some reviewers describe a clear, navigable website; others report missing confirmations, unusable tracking, and unhelpful chat or bot flows.
Share
Weak
8%
🔧
Product quality
Reports include blurred printing, torn items and generally poor quality from multiple customers; a minority report items that look good on arrival.
Share
Weak
7%
📞
Communication
Many reviews describe unanswered emails, ignored refund requests and deleted comments; isolated reports praise patient, helpful customer service.
Share
Weak
24%
⭐
Overall experience
Overall sentiment is predominantly negative, focused on non-delivery, missing refunds and poor communication; a couple of reviewers report positive purchases.
Share
Weak
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Great Experience at 8Ball T-Shirts Shop
"I recently shopped at 8Ball T-Shirts and it was a great experience. As a fan of unique and cool tees, I was delighted with their extensive collection of over 4000 t-shirts in various designs that cater to different interests like music, TV shows, films, retro themes, graphic arts and more. The website's navigation is straightforward and user-friendly allowing me to search for products by theme or brand quickly. The product descriptions were detailed enough without overwhelming me while the images helped visualize how each shirt would look on an actual person. Moreover, their free delivery service does not require meeting any minimum spend requirements which are rare among online retailers nowadays. Delivery time was prompt as well; my order arrived within three working days. Overall, shopping at 8Ball has been an enjoyable experience because of its vast selection, ease of use interface and efficient delivery service. I highly recommend this store to anyone looking for unique tees that resonate with their personality."
Hyatt
Collected.reviews
Jan 16, 2023
Featured for: Positive site navigation and delivery
PAYMENT TAKEN, NOTHING RECEIVED
"I ordered a t'shirt in May 2025 and yet despite emailing 'Stephen' several times `I have not yet received either the t'shirt or a response. I will be..."
Paula Hussain
Trustpilot
Sep 30, 2025
Featured for: Payment taken, no item received
Appalling Customer Service
"Wish I'd looked at these terrible reviews before purchasing. My daughter ordered the wrong size by mistake and emailed 'Stephen' and 'Customer Service..."
Gillian Eastwood
Trustpilot
Sep 30, 2025
Featured for: Unanswered emails about order change
Awful quality control and no communication
"I actually did get my order but the quality was so poor - with all the lettering blurred into each other - th..."
Vaughan Harris
Trustpilot
Sep 30, 2025
Featured for: Poor print quality on garment
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Gillian Eastwood
trustpilot.com
Sep 30, 2025
Appalling Customer Service
Wish I'd looked at these terrible reviews before purchasing. My daughter ordered the wrong size by mistake and emailed 'Stephen' and 'Customer Service...
P
Paula Hussain
trustpilot.com
Sep 30, 2025
PAYMENT TAKEN, NOTHING RECEIVED
I ordered a t'shirt in May 2025 and yet despite emailing 'Stephen' several times `I have not yet received either the t'shirt or a response. I will be...
V
Vaughan Harris
trustpilot.com
Sep 30, 2025
Awful quality control and no communication
I actually did get my order but the quality was so poor - with all the lettering blurred into each other - th...
M
MR JS
trustpilot.com
Sep 30, 2025
Terrible service
Terrible service. Ordered a special T-shirt from site for a milestone birthday then the day before it's due the order is cancelled. NO communication o...
G
Gerry Dawson
trustpilot.com
Sep 30, 2025
Whoever plays this game must be mad
Whoever plays this game must be mad. It's so obvious the mini crap computer is dictating every game or...
J
Jason Williams
trustpilot.com
Sep 30, 2025
Massive price increase
Wow, this used to be a great place to get t shirts for under a tenner. Had a look today to re...
A
A Roberts
trustpilot.com
Sep 30, 2025
I've been trying to reach someone via…
I've been trying to reach someone via email several times. There...
M
Monica Tamaș
trustpilot.com
Sep 30, 2025
2 T-shirts order on September 21 - never arrived
I ordered two T-shirts on September 21, but 8Ball never sent them. I checked with the postman and...
V
Victor Ivanov
trustpilot.com
Sep 30, 2025
Scammers! Steal money!
I ordered a T-shirt for the first time on 15.04.2022. The order arrived quickly. No problems. But I ordered a second time on 30.10.2023, 2 T-shirts fo...
M
Mandy Graham
trustpilot.com
Sep 30, 2025
AVOID scam company
Why didn't I read the reviews first !!!? Bought a T-shirt....sent back for another size (it was huge) that's the...
P
Pierre LANAU
trustpilot.com
Sep 30, 2025
Total scam
Total scam, incompétant and inexistant custom...
V
Vera
trustpilot.com
Sep 30, 2025
Total Scam
Total Scam! Zero stars. Bought an 8 Ball Jacket that was never shipped. Contacted the company and they explained that were having trouble but would sh...
A
Anthony Wakefield
trustpilot.com
Sep 30, 2025
Fault on shirt. No reply
T shirt arrived with fault/tear on shoulder. No response on email, X or...
J
Jason Coleman
trustpilot.com
Sep 30, 2025
Absolutely dog crap
Shocking quality, slow to deliver. I returned it by hand as the seller lives in the next town. Despite chasing for ref...
C
Christine
trustpilot.com
Sep 30, 2025
Patient and helpful customer service…
Patient and helpful customer service especially during...
T
Tim Randall
trustpilot.com
Sep 30, 2025
Most likely a scam site. Do not use
Placed an order for just one tshirt. After 3 days I could see that I had been charged but had received no confirmation email and therefore no order nu...
L
Lenard Browne
trustpilot.com
Sep 30, 2025
They ignore you if you want to return an item. Steer clear.
I’m trying to return an item from them. I’ve sent several emails and live chat messages and the only response I get is the auto responder saying “...
W
Will R
trustpilot.com
Sep 30, 2025
Return postage cost of defective item not refunded
"As the full amount was refunded through PayPal I'm not sure what Darren was hoping to achieve" I was clear in my reviews that I was...
C
Carina
trustpilot.com
Sep 30, 2025
Avoid at all costs
Ordered a t-shirt on next day tracked delivery in October. On the order confirmation it says 2-3 days for printing and then dispatch. Nothing has ever...
W
William (Reviews)
trustpilot.com
Sep 30, 2025
More dishonesty from 8Ball...
Reply from 8Ball to my trust pilot review: "Hi William, I can assure you Trust Pilot do not allow fake reviews, we are sorry you didn't have a great e...
Conclusion
Review content shows a clear pattern of fulfilment and communication problems: multiple reviewers report orders not arriving, cancelled orders and unanswered refund requests. Several customers describe defective printing or damaged items, while isolated reviews praise helpful customer service and timely delivery. If you consider buying from 8Ball, check for an order confirmation and tracking number, keep payment protection in mind, and document communications. Given the repeated reports of non-delivery and slow or absent responses, many consumers choose alternatives with more consistent fulfilment and refunds.