Review content shows a clear pattern of fulfilment and communication problems: multiple reviewers report orders not arriving, cancelled orders and unanswered refund requests. Several customers describe defective printing or damaged items, while isolated reviews praise helpful customer service and timely delivery. If you consider buying from 8Ball, check for an order confirmation and tracking number, keep payment protection in mind, and document communications. Given the repeated reports of non-delivery and slow or absent responses, many consumers choose alternatives with more consistent fulfilment and refunds.
Examples from available reviews (Jan 2023 – Feb 2026).
A positive shopping experience with wide selection and fast free delivery.
“it was a great experience.”
Paid for T-shirt but didn't receive item or responses.
“I have not yet received either the t'shirt or a response.”
Customer couldn't change size and received no response.
“we still can't get any response whatsoever.”
Received poor-quality T-shirt with blurred lettering and no replies.
“the quality was so poor - with all the lettering blurred into each other”
Numerous reviews report cancelled orders, items not shipped or long fulfilment delays; a small number note prompt dispatch and free delivery.
Several reviewers complain about price increases, lost payments or unreimbursed return postage; a few mention free delivery or reasonable initial pricing.
Some reviewers describe a clear, navigable website; others report missing confirmations, unusable tracking, and unhelpful chat or bot flows.
Reports include blurred printing, torn items and generally poor quality from multiple customers; a minority report items that look good on arrival.
Many reviews describe unanswered emails, ignored refund requests and deleted comments; isolated reports praise patient, helpful customer service.
Overall sentiment is predominantly negative, focused on non-delivery, missing refunds and poor communication; a couple of reviewers report positive purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (43) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer reports terrible service and poor product quality.
“Terrible service and quality was as terrible as their service.”
Received wrong colour T-shirt and received no replies to emails.
“My t-shirt came in the completely wrong colour”
One item missing from order; no response, bank issued refund.
“Only 4 were delivered and no response from any emails associated with them.”
Customer couldn't change size and received no response.
“we still can't get any response whatsoever.”
Paid for T-shirt but didn't receive item or responses.
“I have not yet received either the t'shirt or a response.”
Received poor-quality T-shirt with blurred lettering and no replies.
“the quality was so poor - with all the lettering blurred into each other”
Order cancelled last minute without notice, spoiling a birthday.
“NO communication or updates prior to this.”
T-shirt prices rose sharply; reviewer will not return.
“Wow, this used to be a great place to get t shirts for under a tenner.”
Multiple emails sent but no response and no phone contact.
“There is no number to call.”
Ordered two T-shirts that were never sent and refund ignored.
“I ordered two T-shirts on September 21, but 8Ball never sent them.”
Second order didn't arrive; tracking was false and emails ignored.
“The order didn't arrive.”
Returned item for different size but received no response.
“No one answers at customer services, live chat or email.”
Reviewer calls company a scam and had worst online experience.
“Total scam, incompétant and inexistant customer its the worst online experience i ever had.”
Bought a jacket that was never shipped and no refund.
“Bought an 8 Ball Jacket that was never shipped.”
T-shirt arrived torn and customer service didn't reply.
“T shirt arrived with fault/tear on shoulder.”
Poor quality and slow delivery; refund requests were ignored.
“Shocking quality, slow to deliver.”
Customer service was patient and helpful; product looks great.
“Product looks great!”
Was charged but received no confirmation or order number.
“After 3 days I could see that I had been charged but had received no confirmation email and therefore no order number.”
Auto-reply promises quick response but emails were ignored.
“We take a huge amount of pride in customer services and always respond as quickly as we can”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
8Ball is an e-commerce clothing retailer that sells printed T-shirts and casual apparel via an online store. Consumers searching reviews typically look for information about product quality, order fulfilment, delivery and customer support when evaluating this type of retailer.