Most feedback focuses on problems with fulfilment and after-sales support. Several reviewers say they received faulty items or the wrong goods. A small number mention quick delivery and helpful staff. Overall sentiment is negative, with a few positive exceptions.
Examples from available reviews (Jan 2023 – Mar 2026).
Ordered two T-shirts that were never sent and refund ignored.
“I ordered two T-shirts on September 21, but 8Ball never sent them.”
Received poor-quality T-shirt with blurred lettering and no replies.
“the quality was so poor - with all the lettering blurred into each other”
Multiple emails sent but no response and no phone contact.
“There is no number to call.”
Customer service was patient and helpful; product looks great.
“Product looks great!”
Reviewers repeatedly mention orders that never arrived, missing items, and cancellations close to dispatch. Several say refunds were handled by their banks or are still unresolved. A very small number describe staff as patient and helpful.
Poor value is tied to price increases and to refunds that weren’t resolved for faulty or undelivered items. Some reviewers say they won’t return because prices feel higher. Price complaints come up less often than delivery and support issues.
Some customers say they were charged without confirmation and saw tracking updates that showed no details. They mention auto-replies, but say follow-up responses never came. Only a few reviews describe a smooth checkout or delivery.
Multiple reviewers report torn garments, blurred prints, and generally poor finishing on items received. A few say the products looked good or arrived in acceptable condition. Defect complaints show up steadily across several reviews.
Many reviewers say email, live chat, and return queries went unanswered, and that there’s no phone number. Some describe replies as inaccurate or template-like. Helpful or quick responses are mentioned, but not often.
Most reviews describe very negative experiences, mainly around non-delivery, defective goods, and support that doesn’t respond. A minority of 4–5 star reviews praise how products look and the help they received. Overall, frequent negative accounts sit alongside a few isolated positives.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (43) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Postage cost for returning defective item was not refunded.
“This was never refunded despite Darren asking for my contact details.”
Order never arrived and the company failed to respond.
“Nothing has ever arrived and the order tracking has zero information.”
Company replied inaccurately and reviewer claims Loox review removed.
“8Ball...read the review before replying.”
I recently shopped at 8Ball T-Shirts and it was a great experience. As a fan of unique and cool tees, I was delighted with their extensive collection of over 4000 t-shirts in various designs that cater to different interests like music, TV shows, films, retro themes, graphic arts and more.
The website's navigation is straightforward and user-friendly allowing me to search for products by theme or brand quickly. The product descriptions were detailed enough without overwhelming me while the images helped visualize how each shirt would look on an actual person.
Moreover, their free delivery service does not require meeting any minimum spend requirements which are rare among online retailers nowadays. Delivery time was prompt as well; my order arrived within three working days.
Overall, shopping at 8Ball has been an enjoyable experience because of its vast selection, ease of use interface and efficient delivery service. I highly recommend this store to anyone looking for unique tees that resonate with their personality.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
8Ball is an online retailer that sells consumer goods through its website and other digital channels. Customers place orders online, pay electronically, and can track shipments once dispatched. Support is offered through channels such as email and live chat for pre- and post-sale questions. Public pages usually show product listings, terms and return policies, and customer service contact details.