Review content shows a clear pattern of fulfilment and communication problems: multiple reviewers report orders not arriving, cancelled orders and unanswered refund requests. Several customers describe defective printing or damaged items, while isolated reviews praise helpful customer service and timely delivery. If you consider buying from 8Ball, check for an order confirmation and tracking number, keep payment protection in mind, and document communications. Given the repeated reports of non-delivery and slow or absent responses, many consumers choose alternatives with more consistent fulfilment and refunds.
Examples from available reviews (Jan 2023 – Feb 2026).
A positive shopping experience with wide selection and fast free delivery.
“it was a great experience.”
Paid for T-shirt but didn't receive item or responses.
“I have not yet received either the t'shirt or a response.”
Customer couldn't change size and received no response.
“we still can't get any response whatsoever.”
Received poor-quality T-shirt with blurred lettering and no replies.
“the quality was so poor - with all the lettering blurred into each other”
Numerous reviews report cancelled orders, items not shipped or long fulfilment delays; a small number note prompt dispatch and free delivery.
Several reviewers complain about price increases, lost payments or unreimbursed return postage; a few mention free delivery or reasonable initial pricing.
Some reviewers describe a clear, navigable website; others report missing confirmations, unusable tracking, and unhelpful chat or bot flows.
Reports include blurred printing, torn items and generally poor quality from multiple customers; a minority report items that look good on arrival.
Many reviews describe unanswered emails, ignored refund requests and deleted comments; isolated reports praise patient, helpful customer service.
Overall sentiment is predominantly negative, focused on non-delivery, missing refunds and poor communication; a couple of reviewers report positive purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (43) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Postage cost for returning defective item was not refunded.
“This was never refunded despite Darren asking for my contact details.”
Order never arrived and the company failed to respond.
“Nothing has ever arrived and the order tracking has zero information.”
Company replied inaccurately and reviewer claims Loox review removed.
“8Ball...read the review before replying.”
I recently shopped at 8Ball T-Shirts and it was a great experience. As a fan of unique and cool tees, I was delighted with their extensive collection of over 4000 t-shirts in various designs that cater to different interests like music, TV shows, films, retro themes, graphic arts and more.
The website's navigation is straightforward and user-friendly allowing me to search for products by theme or brand quickly. The product descriptions were detailed enough without overwhelming me while the images helped visualize how each shirt would look on an actual person.
Moreover, their free delivery service does not require meeting any minimum spend requirements which are rare among online retailers nowadays. Delivery time was prompt as well; my order arrived within three working days.
Overall, shopping at 8Ball has been an enjoyable experience because of its vast selection, ease of use interface and efficient delivery service. I highly recommend this store to anyone looking for unique tees that resonate with their personality.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
8Ball is an e-commerce clothing retailer that sells printed T-shirts and casual apparel via an online store. Consumers searching reviews typically look for information about product quality, order fulfilment, delivery and customer support when evaluating this type of retailer.