Customers often describe smooth purchases, a wide product range, and an easy ordering process. Several reviews mention fast fulfilment, helpful staff, and refunds or replacements when issues were resolved. Negative feedback clusters around missed or changed delivery dates, support that doesn’t respond, and shipments arriving damaged or incorrect. A small number of buyers report defects such as foul-smelling filament and resin that arrives close to expiry.
Examples from available reviews (Dec 2021 – Mar 2026).
Order was delayed and support was unresponsive, missing delivery promises.
“their support and delivery handling sucks.”
Wood PLA arrived with a foul smell and soggy cardboard spool.
“there was a horrible smell like urine and the spool was almost soggy.”
Wide stock, fast free shipping resulted in an overall great experience.
“Stock variety and availability, fast and free shipping!”
Customer service recognised the fault, refunded and arranged collection.
“They recognised the machine fault & gave a full refund & arranged collection.”
Several customers report service that solved problems, including refunds, collections, and replacement parts. Other reviews describe order fulfilment failures, lost parcels, and replacements held back until returns were received. A minority mention slow warranty handling and long waits between emails.
Many reviewers point to competitive pricing for printers and filaments and recommend the retailer for EU buyers. Value feels worse for some when orders arrive wrong, damaged, or with consumables close to expiry. A few note that certain items cost more than with other sellers.
Users often like the broad catalogue and clear product descriptions. Several reviewers struggle with filtering and sorting and find it inconvenient when one order ships in multiple parcels. A small number had tracking problems and missing deliveries that needed follow-up.
Many buyers praise filament consistency and printer compatibility for everyday prints. Others report spoiled or foul-smelling filament, resin arriving near expiry, and damaged printers that affected use. A limited set of reviews mention wrong items being sent, delaying projects.
Many complaints cite inaccurate delivery dates, shipping estimates changing without notice, and weak or missing replies from support. Some reviewers mention billing irregularities and tracking loops that left shipments unresolved. A smaller group says that contacting support directly got the shipment moving despite initial website errors.
Feedback shows a sharp split between consistently smooth transactions and severe fulfilment problems. Several reviewers describe easy purchases, quick delivery, and satisfactory aftercare. Many others report late or missing deliveries and poor initial support, leading to highly mixed outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Promised delivery date was silently changed and the order was cancelled.
“delivery date was silently changed to March 6th”
Promised delivery date was silently changed and the order was cancelled.
“delivery date was silently changed to March 6th”
Order paid but not processed; company requested additional information.
“2 Days ive already paid the order and still not processed”
Order paid but not processed; company requested additional information.
“2 Days ive already paid the order and still not processed”
Responsive seller; items arrived safely and support corrected product details promptly.
“They are nice and responsive.”
Responsive seller; items arrived safely and support corrected product details promptly.
“They are nice and responsive.”
Printer arrived damaged; company offered insufficient resolution and poor support.
“it affected the build quality and functionality.”
Printer arrived damaged; company offered insufficient resolution and poor support.
“it affected the build quality and functionality.”
Promised delivery date missed and the company blamed the customer.
“They said its my fault item wil be late cause i send them email.”
Promised delivery date missed and the company blamed the customer.
“They said its my fault item wil be late cause i send them email.”
Customer reports the service was just perfect.
“Just perfect.”
Customer reports the service was just perfect.
“Just perfect.”
Wood PLA arrived with a foul smell and soggy cardboard spool.
“there was a horrible smell like urine and the spool was almost soggy.”
Wood PLA arrived with a foul smell and soggy cardboard spool.
“there was a horrible smell like urine and the spool was almost soggy.”
Customer reports a perfect, fast experience.
“Perfect fast experience”
Customer reports a perfect, fast experience.
“Perfect fast experience”
Return was handled efficiently and trouble-free, encouraging future purchases.
“return was handled efficiently and trouble-free.”
Return was handled efficiently and trouble-free, encouraging future purchases.
“return was handled efficiently and trouble-free.”
User-friendly website with a wide variety of filaments and free shipping.
“Very friendly website with a large variety of filaments to choose”
User-friendly website with a wide variety of filaments and free shipping.
“Very friendly website with a large variety of filaments to choose”
Competitive prices and reliable shipping make it a top EU supplier.
“It's the Best place in the EU for all things 3D printing.”
Long-time customer praises 3DJake as best EU 3D printing supplier.
“It's the Best place in the EU for all things 3D printing.”
Staff described as very nice and correct.
“Tha staff is very nice and correct!”
Reviewer says staff were very nice and correct.
“Tha staff is very nice and correct!”
Purchased printer with good price, clear description and smooth ordering.
“I had a great experience purchasing my Bambu Lab X1-Carbon Combo from 3DJake.”
Purchased Bambu Lab X1-Carbon Combo with excellent price and smooth ordering.
“excellent price, the clear product description, and the smooth ordering process.”
Good stock variety, availability, and fast free shipping.
“Stock variety and availability, fast and free shipping!”
Wide stock, fast free shipping resulted in an overall great experience.
“Stock variety and availability, fast and free shipping!”
Wrong filament sent; replacement withheld until return, causing project delays.
“They sent me the wrong filament and won’t sent me the right one”
They sent wrong filament and require return before replacement, delaying project.
“They sent me the wrong filament”
Promised delivery dates missed and support frequently fails to respond.
“their support and delivery handling sucks.”
Order was delayed and support was unresponsive, missing delivery promises.
“their support and delivery handling sucks.”
Delivery dates proved inaccurate but contacting them arranged shipment.
“The delivery dates on the website turned out to be inaccurate”
Website delivery dates were inaccurate but customer service arranged shipment.
“The delivery dates on the website turned out to be inaccurate”
Printer arrived on the promised date and in good condition.
“It came on date they said from Austria to Bulgaria.”
Printer arrived on time and worked; satisfied overall with purchase.
“It came on date they said from Austria to Bulgaria.”
Resin arrived near expiry and customer service dismissed the concern.
“that we found on arrival to expire in a month.”
Resin arrived close to expiry and customer service's response was unacceptable.
“We ordered 3D printer resin, that we found on arrival to expire in a month.”
Good prices but slow support and unresolved replacement part issues.
“Email response times were consistently over 24 hours”
Good prices but slow, inattentive support left issue unresolved.
“Email response times were consistently over 24 hours”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
3DJake is an online retailer focused on 3D printing supplies. Its range includes filaments (PLA and specialty blends), UV resins, desktop 3D printers, spare parts, and accessories. Product pages list technical specs, and checkout supports multiple payment methods. The company offers customer support and a returns and warranty process for purchased items.