Reviews indicate 3DJake reliably supplies a wide range of 3D printing products and many customers report good-quality filaments and successful technical support. Delivery and communication quality are inconsistent: some buyers receive fast, well-packaged orders and swift replies, while others report delays, missing parcels or slow responses. Warranty and returns are handled well in several accounts, but there are documented cases of mistakes and delayed resolutions. For consumers: prefer in-stock items, check tracking carefully, and contact support before purchasing specialised parts if compatibility or warranty handling matters.
Examples from available reviews (Dec 2021 – Feb 2026).
Long-term customer praises products, pricing, and outstanding customer service.
“What truly sets 3DJake apart is their outstanding customer service.”
Paid for express delivery but tracking showed shipment not picked up.
“Do not forget that I've paid EXPRESS DELIVERY...”
Warranty handling was slow, required proof and wrong replacement shipped.
“the seller sends a hotend cooling fan (!)”
Replacement screen worked and customer service responded quickly and helpfully.
“they replied back quickly and reassured me it would work.”
Delivery and fulfilment are inconsistent: many customers report timely, well-packed orders and successful problem resolution, while others report delays and missing parcels.
Perceived value is mixed: some users praise competitive prices or good deals, while others report high prices or difficulty finding the cheapest options.
Site and ordering experience vary: several buyers cite quick delivery and correct items, whereas others flag unclear shipping origin, tracking issues and filtering problems.
Physical products and filaments are generally reported reliable; faults do occur but many customers describe successful replacements, refunds or fixes.
Support responsiveness ranges from fast and helpful to slow or unresponsive; warranty handling and tracking updates are common communication concerns.
Overall impressions split: numerous customers recommend 3DJake for products and service, while a notable portion report negative delivery or support experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Promised delivery date was silently changed and the order was cancelled.
“delivery date was silently changed to March 6th”
Promised delivery date was silently changed and the order was cancelled.
“delivery date was silently changed to March 6th”
Order paid but not processed; company requested additional information.
“2 Days ive already paid the order and still not processed”
Order paid but not processed; company requested additional information.
“2 Days ive already paid the order and still not processed”
Responsive seller; items arrived safely and support corrected product details promptly.
“They are nice and responsive.”
Responsive seller; items arrived safely and support corrected product details promptly.
“They are nice and responsive.”
Printer arrived damaged; company offered insufficient resolution and poor support.
“it affected the build quality and functionality.”
Printer arrived damaged; company offered insufficient resolution and poor support.
“it affected the build quality and functionality.”
Promised delivery date missed and the company blamed the customer.
“They said its my fault item wil be late cause i send them email.”
Promised delivery date missed and the company blamed the customer.
“They said its my fault item wil be late cause i send them email.”
Customer reports the service was just perfect.
“Just perfect.”
Customer reports the service was just perfect.
“Just perfect.”
Wood PLA arrived with a foul smell and soggy cardboard spool.
“there was a horrible smell like urine and the spool was almost soggy.”
Wood PLA arrived with a foul smell and soggy cardboard spool.
“there was a horrible smell like urine and the spool was almost soggy.”
Customer reports a perfect, fast experience.
“Perfect fast experience”
Customer reports a perfect, fast experience.
“Perfect fast experience”
Return was handled efficiently and trouble-free, encouraging future purchases.
“return was handled efficiently and trouble-free.”
Return was handled efficiently and trouble-free, encouraging future purchases.
“return was handled efficiently and trouble-free.”
User-friendly website with a wide variety of filaments and free shipping.
“Very friendly website with a large variety of filaments to choose”
User-friendly website with a wide variety of filaments and free shipping.
“Very friendly website with a large variety of filaments to choose”
Competitive prices and reliable shipping make it a top EU supplier.
“It's the Best place in the EU for all things 3D printing.”
Long-time customer praises 3DJake as best EU 3D printing supplier.
“It's the Best place in the EU for all things 3D printing.”
Staff described as very nice and correct.
“Tha staff is very nice and correct!”
Reviewer says staff were very nice and correct.
“Tha staff is very nice and correct!”
Purchased printer with good price, clear description and smooth ordering.
“I had a great experience purchasing my Bambu Lab X1-Carbon Combo from 3DJake.”
Purchased Bambu Lab X1-Carbon Combo with excellent price and smooth ordering.
“excellent price, the clear product description, and the smooth ordering process.”
Good stock variety, availability, and fast free shipping.
“Stock variety and availability, fast and free shipping!”
Wide stock, fast free shipping resulted in an overall great experience.
“Stock variety and availability, fast and free shipping!”
Wrong filament sent; replacement withheld until return, causing project delays.
“They sent me the wrong filament and won’t sent me the right one”
They sent wrong filament and require return before replacement, delaying project.
“They sent me the wrong filament”
Promised delivery dates missed and support frequently fails to respond.
“their support and delivery handling sucks.”
Order was delayed and support was unresponsive, missing delivery promises.
“their support and delivery handling sucks.”
Delivery dates proved inaccurate but contacting them arranged shipment.
“The delivery dates on the website turned out to be inaccurate”
Website delivery dates were inaccurate but customer service arranged shipment.
“The delivery dates on the website turned out to be inaccurate”
Printer arrived on the promised date and in good condition.
“It came on date they said from Austria to Bulgaria.”
Printer arrived on time and worked; satisfied overall with purchase.
“It came on date they said from Austria to Bulgaria.”
Resin arrived near expiry and customer service dismissed the concern.
“that we found on arrival to expire in a month.”
Resin arrived close to expiry and customer service's response was unacceptable.
“We ordered 3D printer resin, that we found on arrival to expire in a month.”
Good prices but slow support and unresolved replacement part issues.
“Email response times were consistently over 24 hours”
Good prices but slow, inattentive support left issue unresolved.
“Email response times were consistently over 24 hours”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
3DJake is an online retailer focused on 3D printing supplies — printers, filaments, spare parts and accessories. It serves hobbyists, makers and small businesses and lists multiple manufacturer brands, product specifications and support resources to help buyers compare parts and materials.