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We Collect & Analyse Reviews

3DJake
Experiences & Reviews

3DJake is an online retailer focused on 3D printing supplies — printers, filaments, spare parts and accessories. It serves hobbyists, makers and small businesses and lists multiple manufacturer brands, product specifications and support resources to help buyers compare parts and materials.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 62%
Latest Review 19d
Overall Rating
3.3

Our Analysis

🎯

Service quality

Delivery and fulfilment are inconsistent: many customers report timely, well-packed orders and successful problem resolution, while others report delays and missing parcels.

Share
21%
Mixed
💰

Value for money

Perceived value is mixed: some users praise competitive prices or good deals, while others report high prices or difficulty finding the cheapest options.

Share
5%
Mixed
⚡

User experience

Site and ordering experience vary: several buyers cite quick delivery and correct items, whereas others flag unclear shipping origin, tracking issues and filtering problems.

Share
21%
Mixed
🔧

Product quality

Physical products and filaments are generally reported reliable; faults do occur but many customers describe successful replacements, refunds or fixes.

Share
14%
Strong
📞

Communication

Support responsiveness ranges from fast and helpful to slow or unresponsive; warranty handling and tracking updates are common communication concerns.

Share
17%
Mixed
⭐

Overall experience

Overall impressions split: numerous customers recommend 3DJake for products and service, while a notable portion report negative delivery or support experiences.

Share
21%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

b
ben daye
trustpilot.com Sep 30, 2025

Bought a part for my 3d printer didn’t turn up

Bought a part for my 3d printer waited ages for it tracking was not working all through, contacted to be told...

V
Vi
trustpilot.com Sep 30, 2025

Great experience with them

Great experience with them! The order came on time and the...

T
TheFlyingCrocodile
trustpilot.com Sep 30, 2025

Gave the delivery company the wrong…

Gave the delivery company the wrong address and lost my order then refused to replace the filament because it wa...

E
E L
trustpilot.com Sep 30, 2025

Package arrived timely and in good…

Package arrived timely and in good condition. I had bought a replacement screen for my 3D printer. I thought that it wouldn't work due to a 'newton ri...

V
Vedran Sepovic
trustpilot.com Sep 30, 2025

One order, two deliveries, double the hassle

I ordered a 3D printer and filament in one single order, choosing cash on delivery. Instead of receiving everything together, the items were shipped s...

J
Jere “Tsopperi” Helala
trustpilot.com Sep 30, 2025

Had some issues regarding a faulty…

Had some issues regarding a faulty printer, 3dJake staff (shoutout to Miso!) helped me resolve them in a very customer friendly w...

D
Dave P
trustpilot.com Sep 30, 2025

Slow and appear to have some shady financial practices

Ordered at beginning of June, 2 month lead time given AFTER order placed and then they set up a Paypal Direct Debit to take the payment twice (luckily...

S
Samuel
trustpilot.com Sep 30, 2025

Not local, ships from austria and that’s not clear on their website.

Ordered the 1st of July, filament came on the day they said, printer came a day late. (About a week total) They buy local domain names so customers ha...

A
Angela Edwards
trustpilot.com Sep 30, 2025

resolved by company

Issue of faulty...

M
Marko Toldi
trustpilot.com Sep 30, 2025

Suprisingly great for me

I was a bit scared when I read some of the reviews but went ahead and ordered anyway. Have to say my experience has been perfect. I got some eSun fill...

T
Trajce Bozinovski
trustpilot.com Sep 30, 2025

Order not delivered and not answering on e-mails

I tought that they are a serious company but they turn out to be 3dJOKE. They do not answer on my e-mails, do not send goods on time etc etc... I reci...

R
Rodney
trustpilot.com Sep 30, 2025

A great company to deal with.

After initial communication problems customer service acted swiftly & politely. They recognised the mac...

M
Mark Duncan
trustpilot.com Sep 30, 2025

Couldnt care less about their customers

I have purchased filament for years literally spending thousands upon thousands of Euro's per year with 3DJake, there has over the years been minor va...

d
d c
trustpilot.com Sep 30, 2025

I'm using 3DJake only to order 3d…

I'm using 3DJake only to order 3d filament. For now I always ordered the cheapest PLA/PETG and was very happy with the order experience and the filame...

H
Hans Arne Paulsen
trustpilot.com Sep 30, 2025

Order not delivered, and failing to answer the customer.

I bought a CNC machine from them on april 3rd. with an estimated delivery date april 14.th. The shipment has been moving between Vienna and Langenhage...

R
ROnald Groeneveld
trustpilot.com Sep 30, 2025

Think twice before buying here: a cpu cooling fan is replaced with a hotend cooling fan

A simple warranty claim to replace the cpu cooling fan: 1 there is no claim form just a email form 2 the seller requires audio video proof without usi...

d
dssamusaran
trustpilot.com Sep 30, 2025

I was unsure of a bed plate…

I was unsure of a bed plate compatibility. Even the manufacturer answers were unclear. 3D Jake was able to validate the plate was ok for my machine. A...

T
Timothy Ellis
trustpilot.com Sep 30, 2025

Good so far!

3DJake have always delivered my stuff on time and in good condition, and I have had quite a bit of plastic from them amongst other thin...

K
Kader
trustpilot.com Sep 30, 2025

Exceptional Service and Quality – My Go-To for 3D Printing!

I purchased my first 3D printer from 3DJake in February 2020, and I couldn’t have been luckier to find them. Since then, they’ve been my go-to source...

D
Dahlia
trustpilot.com Sep 30, 2025

Initial problems, but made up for it in the end.

Had inital problems with answers from customer service when a product was faulty. Howeve...

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Conclusion

Reviews indicate 3DJake reliably supplies a wide range of 3D printing products and many customers report good-quality filaments and successful technical support. Delivery and communication quality are inconsistent: some buyers receive fast, well-packaged orders and swift replies, while others report delays, missing parcels or slow responses. Warranty and returns are handled well in several accounts, but there are documented cases of mistakes and delayed resolutions. For consumers: prefer in-stock items, check tracking carefully, and contact support before purchasing specialised parts if compatibility or warranty handling matters.