Reviews indicate 3DJake reliably supplies a wide range of 3D printing products and many customers report good-quality filaments and successful technical support. Delivery and communication quality are inconsistent: some buyers receive fast, well-packaged orders and swift replies, while others report delays, missing parcels or slow responses. Warranty and returns are handled well in several accounts, but there are documented cases of mistakes and delayed resolutions. For consumers: prefer in-stock items, check tracking carefully, and contact support before purchasing specialised parts if compatibility or warranty handling matters.
Examples from available reviews (Dec 2021 – Feb 2026).
Long-term customer praises products, pricing, and outstanding customer service.
“What truly sets 3DJake apart is their outstanding customer service.”
Paid for express delivery but tracking showed shipment not picked up.
“Do not forget that I've paid EXPRESS DELIVERY...”
Warranty handling was slow, required proof and wrong replacement shipped.
“the seller sends a hotend cooling fan (!)”
Replacement screen worked and customer service responded quickly and helpfully.
“they replied back quickly and reassured me it would work.”
Delivery and fulfilment are inconsistent: many customers report timely, well-packed orders and successful problem resolution, while others report delays and missing parcels.
Perceived value is mixed: some users praise competitive prices or good deals, while others report high prices or difficulty finding the cheapest options.
Site and ordering experience vary: several buyers cite quick delivery and correct items, whereas others flag unclear shipping origin, tracking issues and filtering problems.
Physical products and filaments are generally reported reliable; faults do occur but many customers describe successful replacements, refunds or fixes.
Support responsiveness ranges from fast and helpful to slow or unresponsive; warranty handling and tracking updates are common communication concerns.
Overall impressions split: numerous customers recommend 3DJake for products and service, while a notable portion report negative delivery or support experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Part never arrived and tracking failed; parcel went missing.
“my parcel has gone missing in the post!”
Order arrived on time; filaments were good quality and diverse.
“The order came on time and the fillaments are of good quality”
They lost my order after wrong address and refused replacement.
“Gave the delivery company the wrong address and lost my order then refused to replace the filament”
Replacement screen worked and customer service responded quickly and helpfully.
“they replied back quickly and reassured me it would work.”
Items from one order were shipped separately, causing inconvenience.
“If I place a single order, I expect a single delivery.”
Staff resolved faulty printer issues and went above and beyond.
“3dJake staff (shoutout to Miso!) helped me resolve them”
Order delayed and they attempted to take payment twice via PayPal.
“they set up a Paypal Direct Debit to take the payment twice”
Shipping originates from Austria, which the website does not clearly state.
“it comes from Austria”
Faulty item issue was resolved by the company.
“Issue of faulty item now resolved”
Order shipped quickly, arrived correctly and was decently packaged.
“Shipped on Monday and I got it on Wednesday”
Paid for express delivery but tracking showed shipment not picked up.
“Do not forget that I've paid EXPRESS DELIVERY...”
Customer service recognised the fault, refunded and arranged collection.
“They recognised the machine fault & gave a full refund & arranged collection.”
In-stock order delayed, poor responses, and account cancelled by customer.
“guaranteed delivery by the 9th of May”
Happy with filament quality but site filtering and sorting is difficult.
“it's always difficult to easily find their cheapest 1.75mm filament.”
Machine delayed with tracking looping; seller stopped replying to enquiries.
“they have stopped replying”
Warranty handling was slow, required proof and wrong replacement shipped.
“the seller sends a hotend cooling fan (!)”
Company validated compatibility; plate fits the printer and shipped quickly.
“3D Jake was able to validate the plate was ok for my machine.”
Consistently punctual deliveries and responsive service for replacements.
“3DJake have always delivered my stuff on time and in good condition”
Long-term customer praises products, pricing, and outstanding customer service.
“What truly sets 3DJake apart is their outstanding customer service.”
Initial customer service issues were resolved with a satisfactory solution.
“3dJake provided me with a satisfactory solution.”
In overall, the website is outstanding, and we anticipate that it will remain thus for the foreseeable future.
While they charge exorbitant amounts for certain products, they consistently deliver on their promises, which is the most important thing.
This time, I went with the Creality Ender 3SI as my primary weapon.
When I order from them, my items are usually delivered to me within a week or less, regardless of whether I live in a remote part of Asia.
Look no further if you need extra components from a reliable source that can be delivered fast and in excellent packaging.
If you want to save money, 3D Jake is the best location to shop
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
3DJake is an online retailer focused on 3D printing supplies — printers, filaments, spare parts and accessories. It serves hobbyists, makers and small businesses and lists multiple manufacturer brands, product specifications and support resources to help buyers compare parts and materials.