Customers often describe smooth purchases, a wide product range, and an easy ordering process. Several reviews mention fast fulfilment, helpful staff, and refunds or replacements when issues were resolved. Negative feedback clusters around missed or changed delivery dates, support that doesn’t respond, and shipments arriving damaged or incorrect. A small number of buyers report defects such as foul-smelling filament and resin that arrives close to expiry.
Examples from available reviews (Dec 2021 – Mar 2026).
Order was delayed and support was unresponsive, missing delivery promises.
“their support and delivery handling sucks.”
Wood PLA arrived with a foul smell and soggy cardboard spool.
“there was a horrible smell like urine and the spool was almost soggy.”
Wide stock, fast free shipping resulted in an overall great experience.
“Stock variety and availability, fast and free shipping!”
Customer service recognised the fault, refunded and arranged collection.
“They recognised the machine fault & gave a full refund & arranged collection.”
Several customers report service that solved problems, including refunds, collections, and replacement parts. Other reviews describe order fulfilment failures, lost parcels, and replacements held back until returns were received. A minority mention slow warranty handling and long waits between emails.
Many reviewers point to competitive pricing for printers and filaments and recommend the retailer for EU buyers. Value feels worse for some when orders arrive wrong, damaged, or with consumables close to expiry. A few note that certain items cost more than with other sellers.
Users often like the broad catalogue and clear product descriptions. Several reviewers struggle with filtering and sorting and find it inconvenient when one order ships in multiple parcels. A small number had tracking problems and missing deliveries that needed follow-up.
Many buyers praise filament consistency and printer compatibility for everyday prints. Others report spoiled or foul-smelling filament, resin arriving near expiry, and damaged printers that affected use. A limited set of reviews mention wrong items being sent, delaying projects.
Many complaints cite inaccurate delivery dates, shipping estimates changing without notice, and weak or missing replies from support. Some reviewers mention billing irregularities and tracking loops that left shipments unresolved. A smaller group says that contacting support directly got the shipment moving despite initial website errors.
Feedback shows a sharp split between consistently smooth transactions and severe fulfilment problems. Several reviewers describe easy purchases, quick delivery, and satisfactory aftercare. Many others report late or missing deliveries and poor initial support, leading to highly mixed outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Part never arrived and tracking failed; parcel went missing.
“my parcel has gone missing in the post!”
Order arrived on time; filaments were good quality and diverse.
“The order came on time and the fillaments are of good quality”
They lost my order after wrong address and refused replacement.
“Gave the delivery company the wrong address and lost my order then refused to replace the filament”
Replacement screen worked and customer service responded quickly and helpfully.
“they replied back quickly and reassured me it would work.”
Items from one order were shipped separately, causing inconvenience.
“If I place a single order, I expect a single delivery.”
Staff resolved faulty printer issues and went above and beyond.
“3dJake staff (shoutout to Miso!) helped me resolve them”
Order delayed and they attempted to take payment twice via PayPal.
“they set up a Paypal Direct Debit to take the payment twice”
Shipping originates from Austria, which the website does not clearly state.
“it comes from Austria”
Faulty item issue was resolved by the company.
“Issue of faulty item now resolved”
Order shipped quickly, arrived correctly and was decently packaged.
“Shipped on Monday and I got it on Wednesday”
Paid for express delivery but tracking showed shipment not picked up.
“Do not forget that I've paid EXPRESS DELIVERY...”
Customer service recognised the fault, refunded and arranged collection.
“They recognised the machine fault & gave a full refund & arranged collection.”
In-stock order delayed, poor responses, and account cancelled by customer.
“guaranteed delivery by the 9th of May”
Happy with filament quality but site filtering and sorting is difficult.
“it's always difficult to easily find their cheapest 1.75mm filament.”
Machine delayed with tracking looping; seller stopped replying to enquiries.
“they have stopped replying”
Warranty handling was slow, required proof and wrong replacement shipped.
“the seller sends a hotend cooling fan (!)”
Company validated compatibility; plate fits the printer and shipped quickly.
“3D Jake was able to validate the plate was ok for my machine.”
Consistently punctual deliveries and responsive service for replacements.
“3DJake have always delivered my stuff on time and in good condition”
Long-term customer praises products, pricing, and outstanding customer service.
“What truly sets 3DJake apart is their outstanding customer service.”
Initial customer service issues were resolved with a satisfactory solution.
“3dJake provided me with a satisfactory solution.”
In overall, the website is outstanding, and we anticipate that it will remain thus for the foreseeable future.
While they charge exorbitant amounts for certain products, they consistently deliver on their promises, which is the most important thing.
This time, I went with the Creality Ender 3SI as my primary weapon.
When I order from them, my items are usually delivered to me within a week or less, regardless of whether I live in a remote part of Asia.
Look no further if you need extra components from a reliable source that can be delivered fast and in excellent packaging.
If you want to save money, 3D Jake is the best location to shop
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
3DJake is an online retailer focused on 3D printing supplies. Its range includes filaments (PLA and specialty blends), UV resins, desktop 3D printers, spare parts, and accessories. Product pages list technical specs, and checkout supports multiple payment methods. The company offers customer support and a returns and warranty process for purchased items.