Reviewers are divided: some get quick, well-packed deliveries, while others report repeated non-delivery and no replies. Many buyers mention cancelled preorders and delayed dispatch. Several customers praise low prices and easy ordering. A smaller group reports damaged items and trouble getting refunds.
Examples from available reviews (Oct 2018 – Mar 2026).
No communication or dispatch; reviewer will open a PayPal case.
“Disgusting service, no communication and no dispatch of the item either”
Paid for next-day delivery but item didn't arrive and refund delayed.
“I'm now £190 down and waiting another 3-5 days..”
Super fast delivery, well packaged items and great prices.
“Super fast delivery, well packaged, great price”
Competitive prices, good delivery options, and a useful loyalty scheme.
“very competitive price-wise (more often than not the cheapest available)”
Many reviews mention orders arriving late or being cancelled, especially preorders. Others describe quick dispatch and helpful customer service when items are in stock. Overall, feedback swings between smooth fulfilment and repeat fulfilment failures.
Several reviews point to competitive pricing and good bargains. Some customers also mention loyalty schemes and strong discounts, along with positive notes on the product range. Praise for value shows up often in higher-rated reviews.
Some customers describe easy browsing and a simple, user-friendly checkout. Many others say orders vanish from their accounts and that live chat breaks or phone lines go unanswered. These mixed experiences suggest the site and account features can be unreliable.
Reports of damaged items and incomplete bundles appear, but less often than other complaints. When problems do come up, customers describe returns and friction around refunds. Several positive reviews compliment the packaging.
The main complaint is silence: emails not answered, phone numbers that do not work, and missing dispatch emails. Some reviewers do report quick updates and clear dispatch notifications. Communication problems most often show up alongside cancelled or delayed orders.
Feedback splits sharply between happy customers who get fast, well-packed deliveries and unhappy customers who report non-delivery and poor contact. Refund experiences vary, with some receiving quick refunds and others describing long disputes. Final ratings tend to sit at the strongest positive and negative ends.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Reviews (20) · resellerratings.com (15) · Reviews (1) · Quotes shortened · As of: March 2026
No updates beyond confirmation and item delayed by ten days.
“365 games- when will my item arrive??”
Order delayed due to warehouse stock, refund processed promptly.
“I requested a refund, which they did process promptly.”
Ordered a gift; item cancelled, refunded but postage not returned.
“I'm still out of pocket re the postage charge as they did not refund that.”
Long delay to dispatch and told there was a stock issue.
“it is now the 15th of December and my item still hasn't been dispatched!”
No communication or dispatch; reviewer will open a PayPal case.
“Disgusting service, no communication and no dispatch of the item either”
Repeated missed dispatch promises with no ETA; refund requested.
“This may be the slowest company I've ever dealt with.”
Initially delayed dispatch but customer service later resolved and item arrived.
“The order came well packaged and within 24 hours of being dispatched”
Long delay with no updates and cancellation requests ignored.
“request to cancel order ignored”
Ordered games didn't arrive and all contact attempts failed.
“Either send the items or give me my money back .”
Ordered a game not received and received no replies.
“I want my money refunded now!”
Order not shipped within promised time and no replies.
“I'll be issuing a chargeback with my credit card company”
Preordered game missed release and wasn't dispatched.
“still hadn't even been dispatched”
Fast delivery, good price and responsive communication from 365games.
“Fast communication great price fast delivery”
Order cancelled and refunded late; meant as a present.
“Ive been refunded 18th June.”
Ordered a Nendroid and received it in four days.
“I ordered my Nendroid and received it 4 days later.”
Ordered a birthday gift; no dispatch email and no responses.
“No despatch email so I sent two emails and received no response”
Ordered games and received no dispatch or delivery communication.
“I haven’t got any delivery or dispatched items email”
Order cancelled and refund still pending after nearly a week.
“It's been almost a week. I demand a refund!!!!”
Paid for a game but received no dispatch or communications.
“This is a scam site avoid at all costs.”
Item arrived damaged and return and refund process failed.
“It arrived badly broken”
Preordered game dispatched late and cancellation request ignored.
“email, was ignored.”
Despite doubts, game arrived quickly and customer service responded promptly.
“game arrived quickly and customer services replied to a query I had”
Ordered two games but received nothing and no email responses.
“No response from the company”
Super fast delivery, well packaged items and great prices.
“Super fast delivery, well packaged, great price”
Ordered board game cheaply and received helpful customer service and delivery.
“Customer service were more than helpful and very respectful.”
Item dispatched quickly and received the next day.
“I have already received it on the 4/1/25.”
Ordered December and item not shipped; no email responses.
“This is my 3rd email now and no response.”
First order fast; second delivery brought forward after contacting customer service.
“I am very impressed by the level of service from this company.”
Initially no dispatch or replies; later contacted and dispatched.
“They have finally got in touch and have now dispatched the item.”
Poor communication; item wasn't in stock and refund was slow.
“item I had paid for still hadn’t arrived in their warehouse”
Item shown in stock became unavailable and no seller reply.
“My order said it was in stock, now it’s not even on their site for sale.”
Paid for next-day delivery but item didn't arrive and refund delayed.
“I'm now £190 down and waiting another 3-5 days..”
Item didn't arrive in delivery time and no responses received.
“Tried email, chat on the site, no response.”
Ordered book two weeks ago with no correspondence and unhelpful phone.
“Have contacted them through their online form - three days ago - no response.”
Order disappeared from account and no replies to contact attempts.
“The purchase wasn't there.”
Paid with money taken but no dispatch and no response.
“my account says no orders pending but money out of account.”
Multiple incorrect communications and delays; reviewer advises against using.
“This company has a drop shipping vibe about it and I do not recommend using them at all!!!”
Reviewer says don't use due to bad service and support.
“Dont use this service. Looks like scum.”
Orders handled quickly, packed well, and cancellations processed promptly.
“I received all of my games and they are quick in sending the out.”
I recently purchased some video games from 365games.co.uk and I was pleasantly surprised with my experience. The website offers a wide range of products for gamers, movie buffs and toy collectors alike.
What stood out to me the most was the affordable price point for many of their products. The discounts are impressive considering they offer Xbox One, PS4, Switch and PC games at a fraction of the RRP. This made it easy for me to purchase multiple items without breaking my budget.
Furthermore, the checkout process was quick and hassle-free - unlike other websites I've used in the past where it can take ages to complete an order. Additionally, when tracking my package's shipping status through their website, I found that everything was kept up-to-date as advertised.
Overall, my shopping experience at 365games.co.uk exceeded expectations! Inexpensive prices on quality video games make this retailer a top recommendation in online gaming shops
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
365games is an online retailer focused on video games and gaming products. The site offers new releases, preorders, boxed games, and accessories. Shoppers can browse listings, add items to a basket, and pay through the online checkout. It provides UK delivery options and ships physical goods from its warehouses.