Reviews Analysed
21
We Collect & Analyse Reviews
365games
Experiences & Reviews
365games is a UK online retailer specialising in video games, consoles, board games and related collectables, operating via 365games.co.uk. The store lists new releases alongside discounted and clearance titles and offers pre-ordering options. People researching 365games reviews commonly check delivery times, customer-service responsiveness, refunds and returns before purchasing.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
12d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Mixed reports on order handling: some customers praise fast delivery and helpful staff; many report late dispatches and refund delays.
Share
Mixed
23%
💰
Value for money
Several reviewers mention lower-than-average prices and attractive discounts; the sample of price-only comments is small and limited.
Share
Mixed
4%
⚡
User experience
Experiences vary: some buyers report quick checkout and clear tracking, while others highlight missing dispatch info and confusing pre-order timing.
Share
Mixed
22%
🔧
Product quality
Most product comments describe items arriving well packaged and in good condition; a minority report damaged goods and problems returning them.
Share
Strong
5%
📞
Communication
Many customers report unanswered emails, bounced addresses or no despatch notices; a smaller group describe prompt, helpful customer-service replies.
Share
Weak
22%
⭐
Overall experience
Overall impressions are split: numerous positive deliveries and responsive cases coexist with many reports of missed dispatches and poor follow-up.
Share
Mixed
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Avoid avoid avoid.
"Placed an order with 365 games a week ago. Website says items are shipped within 2-3 working days - this hasn't happened. No replies to my email earli..."
Ben Norris
Trustpilot
Sep 30, 2025
Featured for: Repeated non-dispatch and email bounce
Absolutely shocking and IMO possibly…
"Absolutely shocking and IMO possibly dishonest company. Ordered a game before Xmas as a present. It arrived badly broken, yet there was no damage at a..."
Tim Bass
Trustpilot
Sep 30, 2025
Featured for: Damaged item and refund dispute
Great service and goods received on time.
"I was really worried once I ordered my board game from this company because I read the reviews after I had placed the order and they aren't great... H..."
Conn Mckermott
Trustpilot
Sep 30, 2025
Featured for: Positive service; timely tracking provided
Listen to the reviews poor experience
"Bought an item on 6th Dec. Still waiting for dispatch or a email response from customer services and no other way to contact them..."
Imran Hussain
Trustpilot
Sep 30, 2025
Featured for: Initial non-response then resolved dispatch
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
S A
trustpilot.com
Sep 30, 2025
Order game for Nintendo for my nephew…
Order game for Nintendo for my nephew birthday in plenty of time. As not received after 2-3 working days as stated on the website. I have messaged ema...
B
Ben Norris
trustpilot.com
Sep 30, 2025
Avoid avoid avoid.
Placed an order with 365 games a week ago. Website says items are shipped within 2-3 working days - this hasn't happened. No replies to my email earli...
C
Clement Rose
trustpilot.com
Sep 30, 2025
Late And Ignored
Late And Ignored - not worth preordering.. pre ordered a game expecting it on...
L
L.Milne
trustpilot.com
Sep 30, 2025
great price fast delivery
Fast communication great price fast d...
s
shotgun2010
trustpilot.com
Sep 30, 2025
Bad service!
Ordered a switch game 7th June, told it'd be here this week. Ive been refunded...
R
Roland
trustpilot.com
Sep 30, 2025
My package arrived in 4 days, no drama
Okay the website doesn't have the greatest design but the service is top notch. I...
C
Chrissie
trustpilot.com
Sep 30, 2025
I ordered a game for my grandsons…
I ordered a game for my grandsons birthday on Monday expecting it to arrive before or on Saturday his birthday as it states 2-3 working days on the we...
Y
Yooth
trustpilot.com
Sep 30, 2025
I’ve recently placed an order on 2…
I’ve recently placed an order on 2 games from 365 since 10/04/2025 and up until this day I haven’t got any delivery or dispatched items email....
O
Orla MacDuff
trustpilot.com
Sep 30, 2025
My order was canceled for whatever…
My order was canceled for whatever reason on their end and I am still...
T
Tempaccount
trustpilot.com
Sep 30, 2025
Bought game heard nothing after
Spent £49.99 for a game. Heard nothing after a week despite their promise on the site that they ship within 2-3 days of order. I’ve sent 4 emails and...
T
Tim Bass
trustpilot.com
Sep 30, 2025
Absolutely shocking and IMO possibly…
Absolutely shocking and IMO possibly dishonest company. Ordered a game before Xmas as a present. It arrived badly broken, yet there was no damage at a...
C
Carl Lewis
trustpilot.com
Sep 30, 2025
Pre ordered game a week late cancelation request ignored
Pre ordered a game from them. Two days after release it was still not dispatched. Emailed them to cancel this because I could just...
J
Jack Brady
trustpilot.com
Sep 30, 2025
Bit dubious because of the truatpilot…
Bit dubious because of the truatpilot rating. But game arr...
S
Susan Holmes
trustpilot.com
Sep 30, 2025
Order placed for 2 games
Order placed for 2 games Never received Contacted as advised on the website by email No...
C
Consumer
trustpilot.com
Sep 30, 2025
Super fast delivery
Super fast delivery, well packaged, great...
C
Conn Mckermott
trustpilot.com
Sep 30, 2025
Great service and goods received on time.
I was really worried once I ordered my board game from this company because I read the reviews after I had placed the order and they aren't great... H...
S
Simone Graham
trustpilot.com
Sep 30, 2025
Perfect
Wasn't going to buy from here because of the ratings for the store was 2. something. but, i thought i will give it a chance due to mixed reviews. I pu...
D
Dee
trustpilot.com
Sep 30, 2025
Item not received and no response to Emails
Hello Team, This is my 3rd email now and no response. My order isn’t shipped yet and this was ordered 13th December (for 2-3days delivery) Can this or...
I
InPost
trustpilot.com
Sep 30, 2025
I am very impressed by the level of…
I am very impressed by the level of service from this company. I have ordered 2 Carcassonne games 2 weeks apart from each other. The first arrived wit...
I
Imran Hussain
trustpilot.com
Sep 30, 2025
Listen to the reviews poor experience
Bought an item on 6th Dec. Still waiting for dispatch or a email response from customer services and no other way to contact them...
Conclusion
Reviews for 365games are mixed. A substantial number of customers describe fast dispatches, clear tracking emails and helpful responses from customer service, while many others report late or missing dispatches and unanswered emails. Several reviews describe refund or returns problems and at least one case of a damaged item with difficulty obtaining a refund. If you depend on delivery timing (for gifts or releases), check the listing dispatch estimates, keep order references and consider payment methods that offer buyer protection.