Reviews for 365games are mixed. A substantial number of customers describe fast dispatches, clear tracking emails and helpful responses from customer service, while many others report late or missing dispatches and unanswered emails. Several reviews describe refund or returns problems and at least one case of a damaged item with difficulty obtaining a refund. If you depend on delivery timing (for gifts or releases), check the listing dispatch estimates, keep order references and consider payment methods that offer buyer protection.
Examples from available reviews (Oct 2018 – Feb 2026).
Order not shipped within promised time and no replies.
“I'll be issuing a chargeback with my credit card company”
Item arrived damaged and return and refund process failed.
“It arrived badly broken”
Ordered board game cheaply and received helpful customer service and delivery.
“Customer service were more than helpful and very respectful.”
Initially no dispatch or replies; later contacted and dispatched.
“They have finally got in touch and have now dispatched the item.”
Mixed reports on order handling: some customers praise fast delivery and helpful staff; many report late dispatches and refund delays.
Several reviewers mention lower-than-average prices and attractive discounts; the sample of price-only comments is small and limited.
Experiences vary: some buyers report quick checkout and clear tracking, while others highlight missing dispatch info and confusing pre-order timing.
Most product comments describe items arriving well packaged and in good condition; a minority report damaged goods and problems returning them.
Many customers report unanswered emails, bounced addresses or no despatch notices; a smaller group describe prompt, helpful customer-service replies.
Overall impressions are split: numerous positive deliveries and responsive cases coexist with many reports of missed dispatches and poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Reviews (20) · resellerratings.com (15) · Reviews (1) · Quotes shortened · As of: February 2026
Preorder removed and cancellation denied after late dispatch.
“Preordered an item months in advance that was then removed from the website entirely.”
Order cancelled without notice; item later listed at a higher price.
“My order was cancelled a day later with no communication at all.”
Reviewer claims a scam site impersonates 365games.
“365-games is a scam site pretending to be 365games”
Preordered game didn't arrive on release day; order cancelled.
“Canceled and will never use again!”
Ordered for Christmas; company didn't have stock and cancelled order.
“they never had any stock and were going to cancel my order.”
Unable to contact company by phone or email about missing product.
“No one answers the phone and no response to any emails,”
Order not delivered and phone and live chat do not work.
“still no game no way to contact the phone number doesn't work”
Poor returns handling without tracking caused refund issues.
“will claim never to have received the package”
Alleges deceptive returns process and obstruction of refunds.
“They are absolute con merchants and should be shut down.”
Asked to verify address after PayPal payment, then order cancelled.
“few days later, their automated system cancelled the order”
Paid extra for fast delivery but item failed to arrive and chat was broken.
“the link for live chat to customer service isn’t working !”
Paid for next-day dispatch but item not received and tracking inaccurate.
“The delivery info on my account with them say delivery date is set for 1st Jan 1970!!!”
Bought a game which didn't arrive and opened a PayPal dispute.
“I open a disput on PayPal.”
Pre-ordered game delayed and there was a shocking lack of customer communication.
“abysmal lack of any real customer services at all.”
Received only one item from a three-item bundle and contacted them.
“Item received only contained one.”
User-friendly website with outstanding customer service and delivery.
“Simple to use, very user-friendly website”
Happy with product variety and good prices.
“prices are very good.”
Impressed by loyalty points, discounts, and good prices.
“I was impressed with the bonus points for every purchase made”
Likes the range and low prices; finds great bargains available.
“I love your range, and love your prices even more!”
Purchase was straightforward and hassle-free.
“Straight forward purchase great that you are not messing around”
Describes the website as very good for selling games.
“Very good gaming selling website”
Competitive prices, good delivery options, and a useful loyalty scheme.
“very competitive price-wise (more often than not the cheapest available)”
Fast dispatch and quick delivery with no issues so far.
“Fast dispatch, quick delivery.”
Easy-to-use website with great deals recommended.
“Easy to use and great deals!”
Found the site good value for money and recommend.
“Good value for money.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
365games is a UK online retailer specialising in video games, consoles, board games and related collectables, operating via 365games.co.uk. The store lists new releases alongside discounted and clearance titles and offers pre-ordering options. People researching 365games reviews commonly check delivery times, customer-service responsiveness, refunds and returns before purchasing.