Reviewers are divided: some get quick, well-packed deliveries, while others report repeated non-delivery and no replies. Many buyers mention cancelled preorders and delayed dispatch. Several customers praise low prices and easy ordering. A smaller group reports damaged items and trouble getting refunds.
Examples from available reviews (Oct 2018 – Mar 2026).
No communication or dispatch; reviewer will open a PayPal case.
“Disgusting service, no communication and no dispatch of the item either”
Paid for next-day delivery but item didn't arrive and refund delayed.
“I'm now £190 down and waiting another 3-5 days..”
Super fast delivery, well packaged items and great prices.
“Super fast delivery, well packaged, great price”
Competitive prices, good delivery options, and a useful loyalty scheme.
“very competitive price-wise (more often than not the cheapest available)”
Many reviews mention orders arriving late or being cancelled, especially preorders. Others describe quick dispatch and helpful customer service when items are in stock. Overall, feedback swings between smooth fulfilment and repeat fulfilment failures.
Several reviews point to competitive pricing and good bargains. Some customers also mention loyalty schemes and strong discounts, along with positive notes on the product range. Praise for value shows up often in higher-rated reviews.
Some customers describe easy browsing and a simple, user-friendly checkout. Many others say orders vanish from their accounts and that live chat breaks or phone lines go unanswered. These mixed experiences suggest the site and account features can be unreliable.
Reports of damaged items and incomplete bundles appear, but less often than other complaints. When problems do come up, customers describe returns and friction around refunds. Several positive reviews compliment the packaging.
The main complaint is silence: emails not answered, phone numbers that do not work, and missing dispatch emails. Some reviewers do report quick updates and clear dispatch notifications. Communication problems most often show up alongside cancelled or delayed orders.
Feedback splits sharply between happy customers who get fast, well-packed deliveries and unhappy customers who report non-delivery and poor contact. Refund experiences vary, with some receiving quick refunds and others describing long disputes. Final ratings tend to sit at the strongest positive and negative ends.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Reviews (20) · resellerratings.com (15) · Reviews (1) · Quotes shortened · As of: March 2026
Preorder removed and cancellation denied after late dispatch.
“Preordered an item months in advance that was then removed from the website entirely.”
Order cancelled without notice; item later listed at a higher price.
“My order was cancelled a day later with no communication at all.”
Reviewer claims a scam site impersonates 365games.
“365-games is a scam site pretending to be 365games”
Preordered game didn't arrive on release day; order cancelled.
“Canceled and will never use again!”
Ordered for Christmas; company didn't have stock and cancelled order.
“they never had any stock and were going to cancel my order.”
Unable to contact company by phone or email about missing product.
“No one answers the phone and no response to any emails,”
Order not delivered and phone and live chat do not work.
“still no game no way to contact the phone number doesn't work”
Poor returns handling without tracking caused refund issues.
“will claim never to have received the package”
Alleges deceptive returns process and obstruction of refunds.
“They are absolute con merchants and should be shut down.”
Asked to verify address after PayPal payment, then order cancelled.
“few days later, their automated system cancelled the order”
Paid extra for fast delivery but item failed to arrive and chat was broken.
“the link for live chat to customer service isn’t working !”
Paid for next-day dispatch but item not received and tracking inaccurate.
“The delivery info on my account with them say delivery date is set for 1st Jan 1970!!!”
Bought a game which didn't arrive and opened a PayPal dispute.
“I open a disput on PayPal.”
Pre-ordered game delayed and there was a shocking lack of customer communication.
“abysmal lack of any real customer services at all.”
Received only one item from a three-item bundle and contacted them.
“Item received only contained one.”
User-friendly website with outstanding customer service and delivery.
“Simple to use, very user-friendly website”
Happy with product variety and good prices.
“prices are very good.”
Impressed by loyalty points, discounts, and good prices.
“I was impressed with the bonus points for every purchase made”
Likes the range and low prices; finds great bargains available.
“I love your range, and love your prices even more!”
Purchase was straightforward and hassle-free.
“Straight forward purchase great that you are not messing around”
Describes the website as very good for selling games.
“Very good gaming selling website”
Competitive prices, good delivery options, and a useful loyalty scheme.
“very competitive price-wise (more often than not the cheapest available)”
Fast dispatch and quick delivery with no issues so far.
“Fast dispatch, quick delivery.”
Easy-to-use website with great deals recommended.
“Easy to use and great deals!”
Found the site good value for money and recommend.
“Good value for money.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
365games is an online retailer focused on video games and gaming products. The site offers new releases, preorders, boxed games, and accessories. Shoppers can browse listings, add items to a basket, and pay through the online checkout. It provides UK delivery options and ships physical goods from its warehouses.