Customers often praise fast delivery, easy site navigation, and receiving genuine designer items. A recurring issue centres on returns and after-sales support, including reports of refused refunds, missing parcels, and complaints left unresolved. Packaging draws mixed feedback: some like the branded presentation, while others mention creased items or plain boxes. A few reviews also point to missing product details and limited payment or cancellation options.
Examples from available reviews (Nov 2021 – Feb 2026).
Authentic product arrived in perfect condition and quickly shipped.
“Authentic product in perfect condition shipped quickly after ordering. Repeat customer.”
Website easy to use with quick checkout and reliable shipping.
“Effortless luxury shopping. The website is easy to navigate, checkout is quick, and their shipping is impressively reliable.”
Returned parcel arrived empty and company offered limited resolution, leaving customer out of pocket.
“A couple of days later receive an email saying my parcel was empty and I would need to complete a signed statement within 7 days otherwise they would close my file.”
Received defective ring and experienced very slow, unhelpful support.
“I received a Louis Vuitton ring with defects, and I’m trying to work out the next step with support.”
Reviews frequently mention fast shipping and smooth order handling. Others describe delivery issues and difficult returns, including claims that returns were refused or dealt with without a clear outcome.
Several reviewers point to competitive pricing and good value for designer items. One review specifically noted unclear terms for a first-purchase discount.
Many customers say the website is easy to use, with a quick checkout and accurate sizing information. A smaller set of reviews mention missing product dimensions and a payment or cancellation problem that remained unresolved.
Many comments describe authentic items arriving in good condition and matching the description. Another group reports items arriving damaged, marked, or defective, including shoes with damaged soles and coats that arrived heavily creased.
Some customers describe support as quick and helpful. A larger negative cluster mentions slow or unhelpful replies, refusal to provide replacement return labels, and requests for extensive documentation during returns.
Reviews split between strong satisfaction with browsing, selection, and delivery, and strong dissatisfaction with after-sales support and return handling. Repeat buyers often praise consistent service, while several one-time shoppers report unresolved problems after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service refused to provide a new return label causing unresolved return.
“Clearly, good customer service is not a priority for 24S.”
Unable to return product despite 'free return' claim and no reply.
“30 days free return is a lie, they made your cream like a bomb, cannot be transported!”
Returned shoes were refused with claims of scuffing despite being unworn.
“Rip-off! I strongly advise against ordering from S24!”
Returns from the US were difficult and requested sensitive personal documents.
“Very difficult to do returns from the US and you have to create a EIN number and provide a printed copy of the front and back of your social security card.”
Returned boots were not refunded due to alleged sole damage despite customer's claim.
“I received an email a week later to say they would not refund me as I damaged the soles whilst trying them on.”
Returned parcel arrived empty and company offered limited resolution, leaving customer out of pocket.
“A couple of days later receive an email saying my parcel was empty and I would need to complete a signed statement within 7 days otherwise they would close my file.”
Very good experience with fast delivery and attractive packaging.
“Very good experience, delivery was fast (2 days to London) and really loved the packaging. Will definitely order more!”
Returned shoes were refused for sole marks despite customer insisting they were unworn.
“I sent the shoes back the next day. I received an email a few days later stating they had marks on the soles.”
Returned boots were rejected and company attempted to send them back to customer.
“24S received the package and is now attempting to send it back to me stating it did not meet their return policy.”
I placed an order for a pendant necklace from the 24S online store on Monday, and my order was delivered on the day of the scheduled delivery, which I did not anticipate.
My order was packaged professionally, and I was pleased with the counseling session I had with the counselor. I was also pleased with the expedited delivery.
This item is fantastic!
The only issue I have with it is that it blends in too well with my other rings and bracelets, which is a great pity.
LOL!
Thank you for your prompt delivery and high-quality products.
I like the Panda necklace, and I appreciate that it is available with free shipping.
I'll do business with you again in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
24S is an online luxury fashion retailer selling designer clothing, bags, shoes, and accessories. Its e-commerce site includes product pages with size, material, and care details. Shoppers can open accounts, order through online checkout, and use international shipping. The site also offers returns and customer service channels for order questions and after-sales issues.