Customers often praise fast delivery, easy site navigation, and receiving genuine designer items. A recurring issue centres on returns and after-sales support, including reports of refused refunds, missing parcels, and complaints left unresolved. Packaging draws mixed feedback: some like the branded presentation, while others mention creased items or plain boxes. A few reviews also point to missing product details and limited payment or cancellation options.
Examples from available reviews (Nov 2021 – Feb 2026).
Authentic product arrived in perfect condition and quickly shipped.
“Authentic product in perfect condition shipped quickly after ordering. Repeat customer.”
Website easy to use with quick checkout and reliable shipping.
“Effortless luxury shopping. The website is easy to navigate, checkout is quick, and their shipping is impressively reliable.”
Returned parcel arrived empty and company offered limited resolution, leaving customer out of pocket.
“A couple of days later receive an email saying my parcel was empty and I would need to complete a signed statement within 7 days otherwise they would close my file.”
Received defective ring and experienced very slow, unhelpful support.
“I received a Louis Vuitton ring with defects, and I’m trying to work out the next step with support.”
Reviews frequently mention fast shipping and smooth order handling. Others describe delivery issues and difficult returns, including claims that returns were refused or dealt with without a clear outcome.
Several reviewers point to competitive pricing and good value for designer items. One review specifically noted unclear terms for a first-purchase discount.
Many customers say the website is easy to use, with a quick checkout and accurate sizing information. A smaller set of reviews mention missing product dimensions and a payment or cancellation problem that remained unresolved.
Many comments describe authentic items arriving in good condition and matching the description. Another group reports items arriving damaged, marked, or defective, including shoes with damaged soles and coats that arrived heavily creased.
Some customers describe support as quick and helpful. A larger negative cluster mentions slow or unhelpful replies, refusal to provide replacement return labels, and requests for extensive documentation during returns.
Reviews split between strong satisfaction with browsing, selection, and delivery, and strong dissatisfaction with after-sales support and return handling. Repeat buyers often praise consistent service, while several one-time shoppers report unresolved problems after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received defective ring and experienced very slow, unhelpful support.
“I received a Louis Vuitton ring with defects, and I’m trying to work out the next step with support.”
Very good shopping experience, but packaging not up to brands.
“Very good shopping experience, but packaging not up to the brands”
Convenient shopping but product dimensions were hard to find.
“good It's hard to know the detailed dimensions of the product, but other than that, it's so convenient and good to shop.”
Ordering was easy, product received quickly and as expected.
“Ordering was easy. Received product quickly. Item as expected.”
Customer reports never receiving their package.
“I never received my package!!”
Very fast service, beautiful packing, and trustworthy.
“Very fast service, packed beautifully and very trustworthy!”
Multiple orders over years with consistently smooth experience.
“Placed many orders over the years, always a smooth experience.”
Website easy to use with quick checkout and reliable shipping.
“Effortless luxury shopping. The website is easy to navigate, checkout is quick, and their shipping is impressively reliable.”
Coats were roughly folded resulting in persistent creases.
“The two coats were very roughly folded what makes that there are folds all over which are very difficult to get out (even with a steamer!).”
Great products with quick delivery.
“great products and quick delivery,”
Great shop offering good prices and fast delivery.
“Great shop, good prices, fast delivery”
Very quick process and excellent product.
“Very quick process and excellent product! Thank you.”
First-time buyer received desired Louis Vuitton bag with great service.
“This was a great experience! My first time with 24S but I will be buying more! I found the LV bag that I have been searching for.”
Great selection, helpful customer service and very fast delivery.
“Perfect. Great selection, helpful customer service, super fast delivery.”
Suede bag arrived marked and colour differed from listing.
“The suede bag arrived with a visible mark that did not go away even after gently rubbing it.”
Website easy to use and prices are good.
“Easy site and good price”
Easy to navigate site, good selection and fast delivery.
“easy to navigate and place an order. A good selection of items especially louis vuitton. fast delivery. will be visiting again”
Delivery was very fast and the Chloé sneakers matched the picture.
“The delivery was very fast. The only other pair of Chloé sneakers are so pretty and fit so well in the picture. Thank you”
Fast DHL delivery with no unexpected customs charges to the UK.
“Fast delivery via DHL and no nasty surprises with additional customs charges etc.”
Reviewer called 24S the best luxury online shop.
“Best luxury online shop”
Seamless process from online order to doorstep delivery.
“Everything was seamless from the online ordering to the front door delivery”
Shoes arrived with damaged soles and customer demanded resolution.
“Damaged sole when trying on?”
Reviewer reported a top experience.
“Top experience”
Received incorrect item and customer service did not replace it.
“I received an incorrect item and customer service didn't actively handle replacing it.”
Unable to cancel KRW payment and change to USD; issue unresolved.
“I attempted to cancel my KRW payment and then pay in US dollars, but there was no way to cancel.”
Shipping to the U.S. was fast and easy.
“Shipping and delivery to the U.S. was fast and easy as always! Thank you 24S!”
Very prompt response and great product reported.
“very prompt response and great product.”
Return was refused due to alleged sole damage upon trying on.
“Ich hätte angeblich die Sohlen beschädigt!Akzeptieren die Retour nicht!”
Item shipped immediately and met expectations with excellent service.
“item shipped immediately - exactly as expected - excellent service!”
Product was pretty good but packaging was just a regular box.
“Pretty good but just a regular box nothing special”
Great website buying experience with accurate sizing and fast delivery.
“Great web site buying experience, sizing was accurate, and fast delivery and shipping to my country. Merci/ thank you for the great client overall experience !”
Multiple purchases; loved selection, pricing, fast delivery and easy returns.
“Love the selection, prices, delivery is faster than for US retailers and packaging is great.”
Reviewer said the product was great.
“Great product!”
First-purchase discount was unclear about applicable items.
“I don t love that for my first purchase you promise a discount But on what you want!!!”
Authentic product arrived in perfect condition and quickly shipped.
“Authentic product in perfect condition shipped quickly after ordering. Repeat customer.”
Arrived on time, good price and nicely packed.
“arrived when they said, good price and nicely packed.”
Lightning-fast shipping with branded packaging; outer box slightly damaged.
“Lightning fast shipping! Items were packaged in their own Louis Vuitton box, and properly padded. The outter cardboard box was a little damaged in shipping however the interior was all prestine.”
Quick delivery and easy shopping experience.
“Quick delivery, easy to shop”
Order placed with very fast delivery and great experience.
“Great experience Order placed and very fast delivery”
No shipping updates; order missed expected date for trip.
“No updates on my order. I only purchased it because I was told it would be delivered on the 17th. Here on the 17th no email notification about shipping or tracking number so I won’t receive my order for my trip on the 18th”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
24S is an online luxury fashion retailer selling designer clothing, bags, shoes, and accessories. Its e-commerce site includes product pages with size, material, and care details. Shoppers can open accounts, order through online checkout, and use international shipping. The site also offers returns and customer service channels for order questions and after-sales issues.