Reviews Analysed
21
We Collect & Analyse Reviews
24S
Experiences & Reviews
24S (formerly 24 Sèvres) is a Paris-based online retailer specialising in luxury and designer fashion. Owned by LVMH, the site sells clothing, shoes, accessories and beauty products from established brands and offers international delivery and customer support. Consumers researching 24S typically look for information on shipping, returns, authenticity and customer service policies.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Most reviews note fast, reliable shipping and careful packaging; however a substantive minority report issues with returns, payments or missing order updates.
Share
Mixed
24%
💰
Value for money
Comments on price and promotions are mixed: some customers cite good prices or discounts, while others complain about promised discounts or value for costly items.
Share
Mixed
6%
⚡
User experience
Many reviewers describe a smooth web buying experience, accurate sizing and easy checkout; a smaller group reports payment, cancellation or promotional difficulties.
Share
Mixed
14%
🔧
Product quality
Several customers report authentic, well-presented items in good condition; others report damaged, incorrect or visibly worn items, notably shoe-sole damage in some returns.
Share
Mixed
14%
📞
Communication
Fewer reviews focus on communication: some praise prompt responses, but more describe unresolved queries, poor handling of returns and missing shipping updates.
Share
Weak
11%
⭐
Overall experience
Overall impressions lean positive with frequent praise for delivery and product condition; a notable minority experienced problems with returns, refunds or support.
Share
Mixed
32%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Great online shopping experience
"I’ve made several purchases on 24S. Love the selection, prices, delivery is faster than for US..."
Irina
Trustpilot
Sep 30, 2025
Featured for: positive: selection, prices and delivery
I'm so upset
"I'm so upset. Damaged sole when trying on? I have vinyl flooring and I put a clean towel under the soles and they were still damaged? So it must be ba..."
vuslat usta
Trustpilot
Sep 30, 2025
Featured for: negative: damaged product and returns
No updates on my order
"No updates on my order. I only purchased it because I was told it would be delivered on the 17th. Here on the 1..."
Tony H
Trustpilot
Sep 30, 2025
Featured for: negative: no shipping updates
Pendant Necklace
"
I placed an order for a pendant necklace from the 24S online store on Monday, and my order was delivered on the day of the scheduled delivery, which I did not anticipate.
My order was packaged professionally, and I was pleased with the counseling session I had with the counselor. I was also pleased with the expedited delivery.
This item is fantastic!
The only issue I have with it is that it blends in too well with my other rings and bracelets, which is a great pity.
LOL!
Thank you for your prompt delivery and high-quality products.
I like the Panda necklace, and I appreciate that it is available with free shipping.
I'll do business with you again in the future. "
Ross B.
Collected.reviews
Nov 25, 2021
Featured for: positive delivery, packaging, product
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jennifer
trustpilot.com
Sep 30, 2025
Everything was seamless from the online…
Everything was seamless from the onli...
v
vuslat usta
trustpilot.com
Sep 30, 2025
I'm so upset
I'm so upset. Damaged sole when trying on? I have vinyl flooring and I put a clean towel under the soles and they were still damaged? So it must be ba...
G
Giuseppina Mascherpa
trustpilot.com
Sep 30, 2025
Top experience
...
C
CHIH HSIN
trustpilot.com
Sep 30, 2025
I received an incorrect item and…
I received an incorrect item and customer service didn't actively handle re...
D
Donggoo Kang
trustpilot.com
Sep 30, 2025
I attempted to cancel my KRW payment…
I attempted to cancel my KRW payment and then pay in US dollars, but there was no way to...
R
Rachael Maney
trustpilot.com
Sep 30, 2025
Shipping and delivery to the U.S
Shipping and delivery to the U.S. was...
E
Esther H.
trustpilot.com
Sep 30, 2025
very prompt response and great product.
very prompt respons...
M
Mehmet Cayoglu
trustpilot.com
Sep 30, 2025
Ich hätte angeblich die Sohlen beschädigt!Akzeptieren die Retour nicht!
Ich hätte angeblich bei Anprobe der Sandalen die Sohle außen beschädigt und erstatten mir die Retour nicht zurück!Wie kann es sein dass man nur bei de...
M
Mrs Hummel
trustpilot.com
Sep 30, 2025
item shipped immediately
item shipped immediately - exactl...
Y
Yifei Song
trustpilot.com
Sep 30, 2025
Pretty good but just a regular box…
Pretty good but just a re...
C
Caroline
trustpilot.com
Sep 30, 2025
Great buying experience
Great web site buying experience, sizing was accurate, and fast delivery and sh...
I
Irina
trustpilot.com
Sep 30, 2025
Great online shopping experience
I’ve made several purchases on 24S. Love the selection, prices, delivery is faster than for US...
c
customer
trustpilot.com
Sep 30, 2025
Great product!
...
n
nicoletta merlo
trustpilot.com
Sep 30, 2025
I don t love that for my first purchase…
I don t love that for my first purchase you...
S
Sara C.
trustpilot.com
Sep 30, 2025
Authentic product in perfect condition…
Authentic product in perfect condition ship...
E
Eleanor Leone-Ganado
trustpilot.com
Sep 30, 2025
pleased
arrived when they said, go...
U
Ulises Pastran
trustpilot.com
Sep 30, 2025
Lightning fast shipping
Lightning fast shipping! Items were packaged in their own Louis Vuitton box, and properly padded....
J
Justin Tame
trustpilot.com
Sep 30, 2025
Quick delivery
...
C
Chloe
trustpilot.com
Sep 30, 2025
Great experience
Great experience Order pla...
T
Tony H
trustpilot.com
Sep 30, 2025
No updates on my order
No updates on my order. I only purchased it because I was told it would be delivered on the 17th. Here on the 1...
Conclusion
Reviews indicate that 24S commonly delivers quickly and packages items professionally, and many customers confirm accurate sizing and authentic goods. However, recurring issues involve returns handling, disputed item condition and slow or insufficient responses from support. If fast international shipping and authentic designer stock are priorities, reviewers frequently report positive experiences; if you anticipate returns or need guaranteed communication, check 24S’s return policy and keep photos and order records. Before purchasing, consider clarifying payment, cancellation and return procedures with customer service to reduce the risk of disputes.