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We Collect & Analyse Reviews

123 Flowers
Experiences & Reviews

123 Flowers is an online UK-based florist that sells bouquets and gift arrangements via a website. The service typically advertises date-specific delivery options and a range of occasion-based products. Consumers searching reviews will look for experiences with ordering, delivery performance and product appearance.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 65%
Latest Review 18d
Overall Rating
3.4

Our Analysis

🎯

Service quality

Delivery performance is inconsistent: several reviewers report late, missing or wrongly sized deliveries, while others report swift next‑day delivery.

Share
14%
Mixed
💰

Value for money

Some customers consider bouquets overpriced when size or condition did not match the listing; a minority explicitly mention good prices or value.

Share
8%
Weak
⚡

User experience

Most reviewers find the website and ordering process straightforward and easy to use, though a few mention navigation or usability issues.

Share
14%
Strong
🔧

Product quality

Product quality varies: numerous reports of wilted, undersized or damaged bouquets contrast with several accounts of fresh, well presented flowers.

Share
22%
Mixed
📞

Communication

Customer service experiences diverge: several reviewers describe unhelpful or slow responses and demanding photo requests; others praise helpful staff and tracking updates.

Share
13%
Weak
⭐

Overall experience

Overall impressions split: many reviewers are dissatisfied due to delivery and quality issues, while multiple others report positive, problem‑free orders.

Share
29%
Mixed

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

J
J Campbell
trustpilot.com Sep 30, 2025

Avoid 123 Flowers

I’m only giving one star because I can’t give zero stars. What this company advertises is not what they deliver. They failed to honour next day delive...

T
Tre
trustpilot.com Sep 30, 2025

Easy to use website

Easy to use website a...

M
Mel
trustpilot.com Sep 30, 2025

Absolute nightmare

Absolute nightmare. I ordered a large bouquet flowers but what I received was a small one (if that) - I emailed customer service they think I received...

M
Marie Taylor
trustpilot.com Sep 30, 2025

Good prices

...

M
Mrs Marlene Jauncey
trustpilot.com Sep 30, 2025

Easy to order

The ease of ordering was good. But a bit disappointed with the flowers as the picture shown on my order was not what my friend received she sent me a...

W
Wendy Orlowski
trustpilot.com Sep 30, 2025

I didn't want to give any stars!!!

I didn't want to give any stars!!!! Avoid avoid avoid awful flowers! Well only 2 in the bouquet and they were damaged and dying!!...

M
Margaret Ballantyne
trustpilot.com Sep 30, 2025

Birthday flowers

The ordering process was good. The flowers arrived on time . Can't fault the company . But royal mail who delivered is another matter. Box was b...

T
Tamara
trustpilot.com Sep 30, 2025

Fantastic flowers at a great price

Fantastic flowers at a great price! Marvellous servic...

O
Older savvy tourist!
trustpilot.com Sep 30, 2025

PLEASE don't use them

I ordered a £40 bunch of flowers and a £5 bunch arrived at my sick friends house. How embarrassing. I don't know who the florist is, Royal Mail was ke...

S
Sharon Morris
trustpilot.com Sep 30, 2025

Late delivery

Late delivery, flowers in poor condition and a quarter...

J
J B Jessett
trustpilot.com Sep 30, 2025

First time customer

...

o
on
trustpilot.com Sep 30, 2025

So far so good not the easiest site to…

So far so good not the easiest site to u...

K
Karen Green
trustpilot.com Sep 30, 2025

No stress ordering

So simple to use, Heathr...

R
Rohan
trustpilot.com Sep 30, 2025

order flower for birthday gift for…

order flower for birthday gift for someone special paid £8.50 extra next day before 1pm delivery received after 4day 3days after birthday flower not f...

L
Lorraine Kelham
trustpilot.com Sep 30, 2025

Megan made it a very easy

Megan made it a ve...

J
Jordan Cassidy
trustpilot.com Sep 30, 2025

Speedy, efficient service

Flowers ordered on the morning of the 18th September, delivered by noon on the 19th safely and in good, fresh conditi...

H
Heidi Cullen
trustpilot.com Sep 30, 2025

Didnt deliever the flowers and havent…

Didnt deliever the flowers and...

L
Lesley Morgan
trustpilot.com Sep 30, 2025

great site

great site, easy...

D
David Taylor
trustpilot.com Sep 30, 2025

EXCELLENT SERVICE

EXCELLENT SERVICE, BEST QUALITY FLOWER...

Z
Zlatka Harrison
trustpilot.com Sep 30, 2025

I have been ordering flowers from 123…

I have been ordering flowers from 123 flowers few times and my experience with the...

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Conclusion

Reviews for 123 Flowers show a clear split in customer experience. Many reviewers report problems with delivery timing, wrong or undersized bouquets, and inconsistent product condition. Conversely, a substantial group praise an easy-to-use website, prompt deliveries and helpful staff in resolved cases. Prospective buyers should weigh the mixed reports: consider ordering early, check delivery options, and take photographs immediately if there is an issue to support any complaint.