Many reviewers say bouquets arrived smaller, damaged, or different from the photos. Late arrivals and next-day delivery that didn’t happen come up repeatedly. Several customers also praise the site for easy ordering and, in some cases, fast, helpful replies. Reviews split between repeat buyers who get consistent results and customers who ran into delivery or quality problems.
Examples from available reviews (Sep 2025 – Mar 2026).
Paid for a large bouquet but received a much smaller product.
“I got small flowers for the Ti Amo bouquet when I ordered a large bouquet”
A £40 order resulted in a £5 bunch delivered, causing upset.
“I ordered a £40 bunch of flowers and a £5 bunch arrived”
Website was easy to use and flowers were beautiful.
“Easy to use website and beautiful flowers 💐”
Paid for next‑day delivery but flowers arrived days late and not fresh.
“paid £8.50 extra next day before 1pm delivery received after 4day”
Many reviews mention next-day deliveries failing or orders arriving late even after paying extra. Some customers say support refused refunds or didn’t respond to complaints. A smaller group reports on-time deliveries and staff who fixed problems quickly.
Many reviewers feel the bouquets looked much cheaper than the price paid. Several clearly say they received bunches that were smaller or lower value than shown. Others mention good prices and say the flowers were fair for the cost.
Many reviewers call the website simple and the ordering process easy. Several say it feels quicker or easier than competitors. A minority found it less intuitive and said they would reconsider after seeing the delivery.
Complaints often mention wilted, broken, or crushed stems, and bouquets that don’t match the photos. Multiple reviewers describe flowers arriving half-dead or lasting only a few days. Several others, though, praise blooms that lasted well and describe lovely sympathy or occasion arrangements.
Some customers say emails went unanswered and updates after ordering were poor. Others praise clear tracking messages and quick email replies that sorted address issues. Reviews repeatedly include both strong praise and strong criticism.
Accounts split sharply between repeat customers who describe reliable, beautiful orders and customers who report delivery failures or poor quality. Positive reviews point to an easy ordering experience and fast service. Negative ones focus on refunds being refused and flowers that didn’t match the description.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Paid for a large bouquet but received a much smaller product.
“I got small flowers for the Ti Amo bouquet when I ordered a large bouquet”
Received flowers that were very different from what was ordered.
“The flowers we got were far different from what we ordered.”
Order never arrived by promised delivery date and likely to be dead.
“still no flowers keep well away”
Flowers arrived earlier than promised and company pointed to small print.
“Flowers arrived 13 Feb.”
Flowers arrived broken or dead and did not match the pictures.
“The flowers where broken or dead on arrival out of the box.”
Address mix-up but Royal Mail delivered correctly and flowers were beautiful.
“The flowers were beautiful and she was thrilled”
Received wilted flowers and customer service refused a satisfactory resolution.
“Ordered a large bunch of flowers for Valentines Day for the delivery to come with 4, yes 4 wilted flowers in it.”
Flowers looked dead and did not match what was ordered.
“Look dead . nothing looks like what I ordered online”
Service was great and efficient with beautiful flowers delivered.
“A great and efficient service with beautiful flowers.”
Surprise flowers were crushed and did not resemble advertised products.
“flowers crushed and certainly nothing like the products advertised.”
Received a lovely undamaged bouquet on time and liked website selection.
“just received a lovely bouquet of peruvian lillies,roses”
Flowers looked nice but did not represent £40 value and site was misleading.
“no way did I get anything close to £40 worth even with delivery added”
Flowers were nice but did not represent the price paid.
“nowhere near the money I paid for them”
Flowers did not match pictures, were poor and a waste of money.
“Looks nothing like the picture and I ordered large.”
Tracking showed imminent delivery but it became undeliverable and failed.
“Suddenly, it was unable to be delivered.!!”
Ordering was simpler, straightforward and quicker than other sites.
“It was simpler, straightforward and much quicker than others I have tried”
Good price and quick, helpful email support resolved an address issue.
“they were quick fast replying to me and sorting out my problem”
Recipient found flowers beautiful and roses were still opening.
“she got them and said they were beautiful”
Received mostly dying flowers for £30 and refund request unanswered.
“Two tired roses. 3 carnations and some dying daisies for £30.”
Received wilted and poor quality flowers for £30, described as rip off.
“£30 for two wilted roses, three dud carnations and some daisies.”
Bouquet was much smaller than pictured and not as described.
“Tiniest bouquet of flowers I’ve ever ordered”
Order differed in colour and some stems were half dead; support unhelpful.
“some of the the stems of flowers seemed half dead”
Reviewer trusts the supplier and is consistently happy with choices.
“A trusted supplier, always happy with choice.”
Company claimed address invalid and failed to deliver to a known recipient.
“123 say that the address is not valid”
Paid for next day delivery but it did not occur.
“Next day delivery did not happen!!”
Flowers differed greatly from order and customer service denied responsibility.
“Avoid at all costs!”
Free next day delivery on time and very nice flowers.
“Very good service.”
Paid for next‑day delivery but flowers arrived late and refund refused.
“They have stole my money and refusing to give it back under any circumstances”
Sent sympathy flowers that were lovely; reviewer will use them again.
“The flowers were really lovely.”
Reviewer pleased; blooms are beautiful and reportedly long-lasting.
“they are gorgeous and last for ages”
Reviewer expected delivery on specified birthday date but was disappointed.
“I expect to be delivered exactly on that day.”
Lovely flowers were delivered on time.
“Lovely flowers delivered on time”
Wide bouquet selection with easy ordering and payment.
“Easy to choose. Easy to order. Easy to pay for.”
Flowers arrived dead and later than promised, not matching photos.
“the flowers are dead and don’t look anything like the photos”
Received a poor bouquet that did not match the advertised image.
“the one I received it awful”
Reviewer repeatedly used the service and recipients were never disappointed.
“recipients have never been disappointed”
Ordering was easy and bouquets were beautiful with lasting blooms.
“Sending flowers through 123 flowers is so easy!”
Signing up and placing the order was easy.
“Easy to join and easy to make my order.”
Flowers arrived in poor condition and wilted after only a few days.
“Received in very poor condition and only lasted a few days before they were dying.”
Order was delayed despite early ordering; the reviewer was disappointed.
“Got a message on the day that they won't be delivered for another two days.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
123 Flowers is a UK online florist selling cut bouquets and floral arrangements for birthdays, sympathy, and events. The site shows product photos and lets customers book scheduled or next-day delivery across the UK. Orders can be placed on desktop or mobile, with payment completed on the website. The company lists delivery choices and provides tracking once orders are dispatched.