Reviews for 123 Flowers show a clear split in customer experience. Many reviewers report problems with delivery timing, wrong or undersized bouquets, and inconsistent product condition. Conversely, a substantial group praise an easy-to-use website, prompt deliveries and helpful staff in resolved cases. Prospective buyers should weigh the mixed reports: consider ordering early, check delivery options, and take photographs immediately if there is an issue to support any complaint.
Examples from available reviews (Sep 2025 – Feb 2026).
Next day delivery failed and customer service refused proper resolution.
“They failed to honour next day delivery.”
Paid for next‑day delivery but flowers arrived days late and not fresh.
“paid £8.50 extra next day before 1pm delivery received after 4day”
Received fantastic flowers, great price, marvellous service and swift delivery.
“Fantastic flowers at a great price!”
Ordering was easy but delivered flowers did not match website image.
“it was not anything like the picture on your web site.”
Delivery performance is inconsistent: several reviewers report late, missing or wrongly sized deliveries, while others report swift next‑day delivery.
Some customers consider bouquets overpriced when size or condition did not match the listing; a minority explicitly mention good prices or value.
Most reviewers find the website and ordering process straightforward and easy to use, though a few mention navigation or usability issues.
Product quality varies: numerous reports of wilted, undersized or damaged bouquets contrast with several accounts of fresh, well presented flowers.
Customer service experiences diverge: several reviewers describe unhelpful or slow responses and demanding photo requests; others praise helpful staff and tracking updates.
Overall impressions split: many reviewers are dissatisfied due to delivery and quality issues, while multiple others report positive, problem‑free orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Next day delivery failed and customer service refused proper resolution.
“They failed to honour next day delivery.”
Website was easy to use and flowers were beautiful.
“Easy to use website and beautiful flowers 💐”
Received a much smaller bouquet and customer service ignored concerns.
“I ordered a large bouquet flowers but what I received was a small one (if that)”
They offered good prices on their flowers.
“Good prices”
Ordering was easy but delivered flowers did not match website image.
“it was not anything like the picture on your web site.”
Bouquet contained few damaged flowers and customer service was disgraceful.
“Please do not waste your money and customer service was disgraceful!!”
Ordering was good, flowers arrived, and customer service resolved a complaint.
“Contact with customer service was good and complain was sorted out quickly.”
Received fantastic flowers, great price, marvellous service and swift delivery.
“Fantastic flowers at a great price!”
A £40 order resulted in a £5 bunch delivered, causing upset.
“I ordered a £40 bunch of flowers and a £5 bunch arrived”
Flowers were late, poor condition and much smaller than pictured.
“Late delivery, flowers in poor condition and a quarter of size of photo.”
The ordering process was straightforward and simple.
“All very straightforward”
Site not the easiest but initial experience was acceptable.
“So far so good not the easiest site to use, will review again when flower arrive!”
Ordering was simple and selection of flowers satisfactory.
“So simple to use, Heathrow selection of flowers.”
Paid for next‑day delivery but flowers arrived days late and not fresh.
“paid £8.50 extra next day before 1pm delivery received after 4day”
Megan provided an easy and helpful experience.
“Megan made it a very easy , thank you”
Order delivered next day fresh with excellent tracking communication.
“Communication from 123 regarding the tracking was superb”
Flowers were not delivered and emails received no response.
“Didnt deliever the flowers and havent had a response to emails”
Website was great and form was easy to fill in.
“great site, easy filling in form”
Excellent service and the best quality flowers, very pleased.
“EXCELLENT SERVICE, BEST QUALITY FLOWERS, AND A PLEASURE TO PURCHASE FROM 123.”
Repeated orders yielded an amazing experience and many flower options.
“my experience with them is amazing.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
123 Flowers is an online UK-based florist that sells bouquets and gift arrangements via a website. The service typically advertises date-specific delivery options and a range of occasion-based products. Consumers searching reviews will look for experiences with ordering, delivery performance and product appearance.