Many reviewers say bouquets arrived smaller, damaged, or different from the photos. Late arrivals and next-day delivery that didn’t happen come up repeatedly. Several customers also praise the site for easy ordering and, in some cases, fast, helpful replies. Reviews split between repeat buyers who get consistent results and customers who ran into delivery or quality problems.
Examples from available reviews (Sep 2025 – Mar 2026).
Paid for a large bouquet but received a much smaller product.
“I got small flowers for the Ti Amo bouquet when I ordered a large bouquet”
A £40 order resulted in a £5 bunch delivered, causing upset.
“I ordered a £40 bunch of flowers and a £5 bunch arrived”
Website was easy to use and flowers were beautiful.
“Easy to use website and beautiful flowers 💐”
Paid for next‑day delivery but flowers arrived days late and not fresh.
“paid £8.50 extra next day before 1pm delivery received after 4day”
Many reviews mention next-day deliveries failing or orders arriving late even after paying extra. Some customers say support refused refunds or didn’t respond to complaints. A smaller group reports on-time deliveries and staff who fixed problems quickly.
Many reviewers feel the bouquets looked much cheaper than the price paid. Several clearly say they received bunches that were smaller or lower value than shown. Others mention good prices and say the flowers were fair for the cost.
Many reviewers call the website simple and the ordering process easy. Several say it feels quicker or easier than competitors. A minority found it less intuitive and said they would reconsider after seeing the delivery.
Complaints often mention wilted, broken, or crushed stems, and bouquets that don’t match the photos. Multiple reviewers describe flowers arriving half-dead or lasting only a few days. Several others, though, praise blooms that lasted well and describe lovely sympathy or occasion arrangements.
Some customers say emails went unanswered and updates after ordering were poor. Others praise clear tracking messages and quick email replies that sorted address issues. Reviews repeatedly include both strong praise and strong criticism.
Accounts split sharply between repeat customers who describe reliable, beautiful orders and customers who report delivery failures or poor quality. Positive reviews point to an easy ordering experience and fast service. Negative ones focus on refunds being refused and flowers that didn’t match the description.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Next day delivery failed and customer service refused proper resolution.
“They failed to honour next day delivery.”
Website was easy to use and flowers were beautiful.
“Easy to use website and beautiful flowers 💐”
Received a much smaller bouquet and customer service ignored concerns.
“I ordered a large bouquet flowers but what I received was a small one (if that)”
They offered good prices on their flowers.
“Good prices”
Ordering was easy but delivered flowers did not match website image.
“it was not anything like the picture on your web site.”
Bouquet contained few damaged flowers and customer service was disgraceful.
“Please do not waste your money and customer service was disgraceful!!”
Ordering was good, flowers arrived, and customer service resolved a complaint.
“Contact with customer service was good and complain was sorted out quickly.”
Received fantastic flowers, great price, marvellous service and swift delivery.
“Fantastic flowers at a great price!”
A £40 order resulted in a £5 bunch delivered, causing upset.
“I ordered a £40 bunch of flowers and a £5 bunch arrived”
Flowers were late, poor condition and much smaller than pictured.
“Late delivery, flowers in poor condition and a quarter of size of photo.”
The ordering process was straightforward and simple.
“All very straightforward”
Site not the easiest but initial experience was acceptable.
“So far so good not the easiest site to use, will review again when flower arrive!”
Ordering was simple and selection of flowers satisfactory.
“So simple to use, Heathrow selection of flowers.”
Paid for next‑day delivery but flowers arrived days late and not fresh.
“paid £8.50 extra next day before 1pm delivery received after 4day”
Megan provided an easy and helpful experience.
“Megan made it a very easy , thank you”
Order delivered next day fresh with excellent tracking communication.
“Communication from 123 regarding the tracking was superb”
Flowers were not delivered and emails received no response.
“Didnt deliever the flowers and havent had a response to emails”
Website was great and form was easy to fill in.
“great site, easy filling in form”
Excellent service and the best quality flowers, very pleased.
“EXCELLENT SERVICE, BEST QUALITY FLOWERS, AND A PLEASURE TO PURCHASE FROM 123.”
Repeated orders yielded an amazing experience and many flower options.
“my experience with them is amazing.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
123 Flowers is a UK online florist selling cut bouquets and floral arrangements for birthdays, sympathy, and events. The site shows product photos and lets customers book scheduled or next-day delivery across the UK. Orders can be placed on desktop or mobile, with payment completed on the website. The company lists delivery choices and provides tracking once orders are dispatched.