Customers most often point to competitive premiums and an easy online checkout. Many also describe support staff and claims as quick and helpful. One reviewer reported a long registration delay and poor customer service, which contrasts with the largely positive feedback.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer reports an excellent price for holiday insurance.
“Excellent price for holiday insurance”
Process was really quick and very easy to use.
“Really quick and very easy to use.”
Used before; claim paid quickly and customer service was very good.
“no quibbles, quick and easy payment made immediately.”
Long-term customer praised past help but recently experienced slow registration and poor service.
“The registration process alone took a month, the customer service was very poor.”
Several reviews describe fast claims handling and attentive staff. Customers mention quick refunds, step-by-step help over the phone, and choosing the service again because it worked well before. One report describes a month-long registration delay and poor service, an isolated negative.
Most reviewers highlight low or competitive premiums and say the cover feels like good value. Several call it the best price after comparing options. One comment says short trips felt slightly expensive, and this comes up rarely.
Many customers say the online process is easy, with clear pages and a quick finish. Reviewers note fast delivery of policy documents and correct handling of cruise-port details. A few mention options suited to older travellers and multiple cover levels.
Some reviews mention suitable cover levels and specific benefits included as standard. Customers point to medical cover, cancellation, and baggage protection. Product details appear less often than comments about price and ease of use.
Reviewers often praise advisers and a responsive helpline, mentioning clear explanations and sometimes naming staff. Many describe phone guidance that cleared up policy questions. One reviewer links poor customer service to slow registration, which is not a common theme.
Overall feedback is positive, with many repeat customers and clear plans to use the service again. Ratings are mostly high, focusing on price, simplicity, and quick claims. Negative comments are limited and centred on a small number of operational issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Being a frequent traveler, I subscribed to the annual travel insurance policy as well as medical conditions insurance with Travel Insurance saver. This is my fifth year using their service. They have been helpful in every way. I remember at one time I became sick while on my trip and they made the process so easy and fast. This really impressed me and gave me a valid reason for continued use of their plans. However, in the last two months I have had a different experience with them. They really frustrated me that I almost looked for an alternative insurance cover provider. Thanks to the customer care rep who came through.The registration process alone took a month, the customer service was very poor.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Travel Insurance Saver offers online travel insurance comparison and purchasing for UK travellers. The site sells single-trip and annual multi-trip policies, with options covering medical costs, cancellation, and baggage. Customers can get instant online quotes and receive policy documents by email. Phone advisers can explain policy details and help with buying and claims.