Customers most often point to competitive premiums and an easy online checkout. Many also describe support staff and claims as quick and helpful. One reviewer reported a long registration delay and poor customer service, which contrasts with the largely positive feedback.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer reports an excellent price for holiday insurance.
“Excellent price for holiday insurance”
Process was really quick and very easy to use.
“Really quick and very easy to use.”
Used before; claim paid quickly and customer service was very good.
“no quibbles, quick and easy payment made immediately.”
Long-term customer praised past help but recently experienced slow registration and poor service.
“The registration process alone took a month, the customer service was very poor.”
Several reviews describe fast claims handling and attentive staff. Customers mention quick refunds, step-by-step help over the phone, and choosing the service again because it worked well before. One report describes a month-long registration delay and poor service, an isolated negative.
Most reviewers highlight low or competitive premiums and say the cover feels like good value. Several call it the best price after comparing options. One comment says short trips felt slightly expensive, and this comes up rarely.
Many customers say the online process is easy, with clear pages and a quick finish. Reviewers note fast delivery of policy documents and correct handling of cruise-port details. A few mention options suited to older travellers and multiple cover levels.
Some reviews mention suitable cover levels and specific benefits included as standard. Customers point to medical cover, cancellation, and baggage protection. Product details appear less often than comments about price and ease of use.
Reviewers often praise advisers and a responsive helpline, mentioning clear explanations and sometimes naming staff. Many describe phone guidance that cleared up policy questions. One reviewer links poor customer service to slow registration, which is not a common theme.
Overall feedback is positive, with many repeat customers and clear plans to use the service again. Ratings are mostly high, focusing on price, simplicity, and quick claims. Negative comments are limited and centred on a small number of operational issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Adviser was professional, knowledgeable, and provided good advice.
“The adviser was very professional, knowledgeable and gave me good sound advice.”
Reviewer reports an excellent price for holiday insurance.
“Excellent price for holiday insurance”
Process was very quick and very easy to complete.
“very quick and very easy to do”
Used before; claim paid quickly and customer service was very good.
“no quibbles, quick and easy payment made immediately.”
Arrangement was easy and the price was competitive.
“Easy to arrange and competitive price.”
Service was very efficient and provided acceptable value for money.
“Very efficient and not bad value for money”
Website easy to navigate and price was excellent.
“Excellent price thank, easy website to navigate”
Price was excellent and documents were delivered quickly.
“Excellent price. Quick delivery of documents.”
Questions were easy to complete and price was fair.
“Easy to go through questions asked and at a fair price.”
Second-time customer with a quick claim settlement and cheaper quotes.
“the claim was dealt with very quickly”
Reviewer states the service offers great value.
“great value”
Online application was easy, prices competitive, helpline answered promptly.
“Helpline answered without a wait and advisor explained the answers to my questions clearly”
Reviewer appreciated speaking to a helpful advisor, Sara.
“Sara was very helpful.”
Great holiday prices and easy quotes; reviewer will use again.
“Great prices to cover you on holiday easy to get quotes will use again in future”
Purchase was easy online and price was reasonable; claim experience unknown.
“Was easy to do on line and was a reasonable price.”
Reviewer praises service and prefers this company over pricier insurers.
“first class service as other insurance company were to deer and used you all the time and will do”
Reviewer considers the insurance to be very good value.
“Very good value”
Website correctly handled cruise ports and offered great price; will use again.
“Brilliant web site and great price.”
Reviewer reports excellent customer service from the company.
“excellent service”
Process was really quick and very easy to use.
“Really quick and very easy to use.”
Second time using the company with no hassles.
“2nd time using this company no hassle with them at all.”
Agent assisted by phone and secured insurance at a good price.
“she took me through the whole process step by step.”
Reviewer reports the insurance is good value.
“Good value.”
Reviewer found best price with decent cover benefits.
“Best price with decent benefits for the cover.”
Easy online booking with comprehensive standard cover and good communication.
“Easy online booking procedure with great cover, most of which is included as standard.”
Purchase was quick and easy and policy priced reasonably.
“Quick and easy to purchase.”
After comparing, reviewer was pleased with the price and cover.
“was pleased with the price and the cover provided.”
Process was very straightforward according to reviewer.
“Very straight forward”
Website was easy, prices competitive, and documents arrived quickly.
“The website was easy to navigate the prices competitive and the documentation came through quickly.”
Uses the service twice yearly for medical cover with good prices.
“No age limit.”
Website pages are easy to follow with competitive prices.
“Easy to follow website pages, very competitive prices, great cover options ,would recommend that people check out this company”
Service was swift, efficient, and offered at a good price.
“Swift, efficent and good price”
Everything was clearly explained and handled efficiently, reviewer felt happy.
“Everything clearly explained and efficiently dealt with .”
Returning customer finds website easy and pricing reasonable for over-70.
“Relatively easy website to navigate with choice of 3 levels of cover.”
Company promptly started refund and confirmed the active policy after double payment.
“they were immediately chasing me to let me know one of them is being refunded asap”
Staff were patient, answered questions, and reviewer will use again.
“excellent service from staff.”
Applying was very easy for the reviewer.
“Very easy time apply”
Purchase was quick and easy but felt slightly expensive for five days.
“Little bit expensive for 5 days.”
Procedure to take out a travel policy was simple.
“Simple procedure to take out travel policy.”
Process was seamless according to reviewer.
“Seamless process.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Travel Insurance Saver offers online travel insurance comparison and purchasing for UK travellers. The site sells single-trip and annual multi-trip policies, with options covering medical costs, cancellation, and baggage. Customers can get instant online quotes and receive policy documents by email. Phone advisers can explain policy details and help with buying and claims.