Reviews show a clear split in user experience. Several customers report finding substantially lower premiums and praise individual advisers who resolved issues, but a larger group allege uncompetitive or marked-up quotes, persistent unsolicited contact and poor follow-up on changes or claims. Multiple reviewers specifically mention problems unsubscribing and receiving nuisance calls or texts after requesting no contact. If you consider using The Bike Insurer, confirm a live quote in writing, ask how your contact data will be used or shared, and verify policy details and proof of cover after purchase.
Examples from available reviews (Jun 2017 – Feb 2026).
The site made comparing motorbike policies quick and service excellent.
“Their website is easy to navigate”
They sold details and the reviewer then received spam calls and texts.
“endless spam/scam text messages”
They added hundreds to a quote, increasing the cost significantly.
“The Bike Insurer: £339 Other comparison sites: £185-£215”
They failed to respond to claim enquiries and ignored communications.
“leave a number for them to call you back on, WHICH THEY DON’T”
Mixed reports: some reviewers praise helpful staff and problem resolution, but many report unreturned callbacks, broken promises and poor handling of changes or claims.
Polarised pricing feedback: a few users say they saved substantially, while many others report higher or marked-up quotes versus competitors.
Site UX gets positive notes for ease of use from some customers, but others report problems with unsubscribe flows and awkward account or purchase processes.
Several reviewers raise concerns about policy fulfilment and claims handling: unhonoured quotes, delayed registration updates and unresolved claims reported.
Frequent complaints about unsolicited contact, inability to unsubscribe and slow or missing responses; a smaller number of reviews praise helpful staff.
Overall polarised: a minority report quick savings and good service, but the majority describe frustrating pricing, contact spam and poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (22) · Reviews (1) · Quotes shortened · As of: February 2026
I recently purchased motorbike insurance from The Bike Insurer and I must say, it was an incredible experience. Their website is easy to navigate and provides quotes from up to 40 providers which helped me find a cheaper policy for my bike as compared to other insurers. The website is well-designed, the process is streamlined, and the quote comparison system is second-to-none.
Once I selected a quote from their website, I received excellent customer service when I contacted them with some questions about my policy. They were incredibly patient with me and explained everything in detail without making me feel rushed or foolish.
Overall, my experience with The Bike Insurer has been top-notch and I recommend them highly to anyone who needs available motorbike insurance options. With their help, comparing multiple policies took minutes instead of hours; thus saving time on choosing the best offer!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Bike Insurer is a UK-based online motorbike insurance comparison and broking service that helps users obtain quotes and buy policies from insurer partners. People searching reviews often look for information on pricing, quote accuracy, data-sharing practices and claims handling.