Reviews show a clear split in user experience. Several customers report finding substantially lower premiums and praise individual advisers who resolved issues, but a larger group allege uncompetitive or marked-up quotes, persistent unsolicited contact and poor follow-up on changes or claims. Multiple reviewers specifically mention problems unsubscribing and receiving nuisance calls or texts after requesting no contact. If you consider using The Bike Insurer, confirm a live quote in writing, ask how your contact data will be used or shared, and verify policy details and proof of cover after purchase.
Examples from available reviews (Jun 2017 – Feb 2026).
The site made comparing motorbike policies quick and service excellent.
“Their website is easy to navigate”
They sold details and the reviewer then received spam calls and texts.
“endless spam/scam text messages”
They added hundreds to a quote, increasing the cost significantly.
“The Bike Insurer: £339 Other comparison sites: £185-£215”
They failed to respond to claim enquiries and ignored communications.
“leave a number for them to call you back on, WHICH THEY DON’T”
Mixed reports: some reviewers praise helpful staff and problem resolution, but many report unreturned callbacks, broken promises and poor handling of changes or claims.
Polarised pricing feedback: a few users say they saved substantially, while many others report higher or marked-up quotes versus competitors.
Site UX gets positive notes for ease of use from some customers, but others report problems with unsubscribe flows and awkward account or purchase processes.
Several reviewers raise concerns about policy fulfilment and claims handling: unhonoured quotes, delayed registration updates and unresolved claims reported.
Frequent complaints about unsolicited contact, inability to unsubscribe and slow or missing responses; a smaller number of reviews praise helpful staff.
Overall polarised: a minority report quick savings and good service, but the majority describe frustrating pricing, contact spam and poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (22) · Reviews (1) · Quotes shortened · As of: February 2026
Hastings Direct were the cheapest option for the reviewer.
“They were cheapest for me.”
Reviewer found good value and an easy insurance process.
“Good value for money and ease of getting insurance.”
Staff explained what documents were needed for proof of no claim.
“Very helpful explained what to do with my documents thy needed for proof of no claim”
Quick and easy process with competitive price and breakdown cover.
“Quick and easy process, competitive price and breakdown cover included.”
Reviewer experienced good price and satisfactory customer service.
“Good price and customer service”
They helped find a better quote after an expensive renewal.
“My renewal was more expensive than I expected, so used this service to find a. Better quote.”
Processes are impractical for a 17‑year‑old insuring a 125cc.
“Process are ridiculous and not do able for a 17 year old trying to insure a 125”
They quickly found an alternative insurer with suitable cover and price.
“Very quickly found an alternative insurer”
Difficult to find previous quotes and cumbersome retrieval process.
“Very difficult to find your previous quotes.”
Professional, knowledgeable team found a great insurance at a good price.
“Very professional service”
They offered competitive quotes and the reviewer renewed through them.
“Competitive quotes”
Reviewer did not use the service because it was too expensive.
“I didn’t use you , you were too expensive”
They almost halved the reviewer's renewal quote.
“I almost halved my renewal quote from my exsisting company”
They quoted a vastly increased premium and refused to move closer.
“I was quoted a vastly increased premium.”
Online application was easy and the later conversation was seamless.
“The online application was easy and user friendly”
Reviewer received scam contacts and suspects the site shared details.
“Lots of scams came my way after using this website”
They quoted far higher than the bike value and competitors.
“This company is a joke!”
They saved the reviewer a bundle.
“Saved me a bundle”
They sold details and the reviewer then received spam calls and texts.
“endless spam/scam text messages”
They ignored the reviewer's opt-out and called about the quote.
“Opted OUT of every contact preferences for my quote..”
They added hundreds to a quote, increasing the cost significantly.
“The Bike Insurer: £339 Other comparison sites: £185-£215”
An agent helped the reviewer find a great quote.
“Lilly was very helpful & really took the time to go through all my options”
They provided the cheapest quote and have been reliable long-term.
“The cheapest quote by a mile!”
They resolved a recent issue and accommodated the reviewer effectively.
“they bent over backwards to accommodate and fix the issue.”
Despite opting out, the reviewer was bombarded with nuisance calls.
“I was bombarded by nuisance calls.”
They withdrew previously given quotes and gave poor explanations.
“can't honour my quotes”
Their cheapest quote was over £1,000 higher than others.
“Their cheapest quote over a £1000 more than many others that I received.”
Reviewer reports very poor customer service and warns against buying.
“scam! ! ! Very poor customer service, don’t buy any products here”
They failed to respond to claim enquiries and ignored communications.
“leave a number for them to call you back on, WHICH THEY DON’T”
They charged £40 for a registration change and didn't confirm it.
“Charged me £40 for the pleasure.”
Reviewer received relentless spam after using the site and advises avoiding it.
“If you want to be relentlessly battered by spam, that's your site.”
Reviewer experienced relentless third-party spam after obtaining a quote.
“relentless 3rd party malicious spam to my mailbox.”
They misadvertised their pricing guarantee and offered uncompetitive quotes.
“guaranteeing to beat any lower offer is a SCAM.”
Unsubscribe required a phone number and lacked an unsubscribe-all option.
“If I don't put in my phone number it won't let me unsubscribe”
They provided quotes exceeding £1,000 annually for a 125cc bike.
“Seriously expensive insurance quotes !!! Over £1000 a year for a 125cc”
Reviewer warns they sold phone numbers to spammers.
“Don't use. Sell your number to spammers”
Reviewer expresses strong satisfaction with the product.
“the best product thank you so mach!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Bike Insurer is a UK-based online motorbike insurance comparison and broking service that helps users obtain quotes and buy policies from insurer partners. People searching reviews often look for information on pricing, quote accuracy, data-sharing practices and claims handling.