Reviews Analysed
21
We Collect & Analyse Reviews
The Bike Insurer
Experiences & Reviews
The Bike Insurer is a UK-based online motorbike insurance comparison and broking service that helps users obtain quotes and buy policies from insurer partners. People searching reviews often look for information on pricing, quote accuracy, data-sharing practices and claims handling.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
17d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Mixed reports: some reviewers praise helpful staff and problem resolution, but many report unreturned callbacks, broken promises and poor handling of changes or claims.
Share
Weak
19%
💰
Value for money
Polarised pricing feedback: a few users say they saved substantially, while many others report higher or marked-up quotes versus competitors.
Share
Weak
17%
⚡
User experience
Site UX gets positive notes for ease of use from some customers, but others report problems with unsubscribe flows and awkward account or purchase processes.
Share
Mixed
5%
🔧
Product quality
Several reviewers raise concerns about policy fulfilment and claims handling: unhonoured quotes, delayed registration updates and unresolved claims reported.
Share
Weak
5%
📞
Communication
Frequent complaints about unsolicited contact, inability to unsubscribe and slow or missing responses; a smaller number of reviews praise helpful staff.
Share
Weak
23%
⭐
Overall experience
Overall polarised: a minority report quick savings and good service, but the majority describe frustrating pricing, contact spam and poor follow-up.
Share
Weak
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
Outstanding Motorbike Insurance Service
"I recently purchased motorbike insurance from The Bike Insurer and I must say, it was an incredible experience. Their website is easy to navigate and provides quotes from up to 40 providers which helped me find a cheaper policy for my bike as compared to other insurers. The website is well-designed, the process is streamlined, and the quote comparison system is second-to-none. Once I selected a quote from their website, I received excellent customer service when I contacted them with some questions about my policy. They were incredibly patient with me and explained everything in detail without making me feel rushed or foolish. Overall, my experience with The Bike Insurer has been top-notch and I recommend them highly to anyone who needs available motorbike insurance options. With their help, comparing multiple policies took minutes instead of hours; thus saving time on choosing the best offer!"
Jettie
Collected.reviews
Apr 20, 2022
Featured for: Detailed praise of website and service
Privacy breach
"Obtained a quote through this website, as others have commented I made absolutely clear I did NOT want to be contacted, yet I immediately start receiv..."
Jake
Trustpilot
Sep 30, 2025
Featured for: Complaint about privacy and contact
The Bike Insurer add hundreds to a…
"The Bike Insurer add hundreds to a quote going to their own pockets! Annual policy quote with same details and same i..."
Luke
Trustpilot
Sep 30, 2025
Featured for: Accuses large price mark‑up
If I could leave zero stars I would do
"If I could leave zero stars I would do, I am just glad they couldn’t beat my best quote as they advertised, because if their insurance is as good as t..."
Martin
Trustpilot
Sep 30, 2025
Featured for: Claims ignored; no callback/response
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Scott Davies
trustpilot.com
Sep 30, 2025
Living in Cloud Cuckoo Land
Just received a email with a quote for £5069, for a Suzuki V Strom 650 valued at £4500. Currently insured by Hasti...
J
J Hawker
trustpilot.com
Sep 30, 2025
Saved me a bundle
...
J
Jake
trustpilot.com
Sep 30, 2025
Privacy breach
Obtained a quote through this website, as others have commented I made absolutely clear I did NOT want to be contacted, yet I immediately start receiv...
N
Nosferatu
trustpilot.com
Sep 30, 2025
Ignored my personal request
Opted OUT of every contact preferences for my quote.. got a phone call minutes after about m...
L
Luke
trustpilot.com
Sep 30, 2025
The Bike Insurer add hundreds to a…
The Bike Insurer add hundreds to a quote going to their own pockets! Annual policy quote with same details and same i...
D
Derek Barry
trustpilot.com
Sep 30, 2025
I was advised to go here from the…
I was advised to go here from the MoneySavingExpert website. Lilly was very helpful & really took the time to go through all my option...
S
Sar Cross
trustpilot.com
Sep 30, 2025
The cheapest quote by a mile!
The cheapest quote by a mile! Wicked site always love these guys to sort me...
d
donald james
trustpilot.com
Sep 30, 2025
I've had great follow up service
I noticed a low score here for The Bike Insurer, but my experience of them has been great. I have had insurance through them before, and just rece...
T
Tuaruin
trustpilot.com
Sep 30, 2025
Avoid! Spam, spam after insurance quote.
After obtaining an online insurance quote, and despite always being careful to select no communication when getting quotes, I was...
C
Chris H
trustpilot.com
Sep 30, 2025
Won't honour online quotes anymore.
Got a few reasonable quotes 3 weeks prior to my renewal went to buy the best quote only to be told there is no market so can't honour my quotes, absol...
S
Steve Jenkins
trustpilot.com
Sep 30, 2025
Rip off
Rip off Their cheapest quote over a £100...
C
Christopher Finch
trustpilot.com
Sep 30, 2025
scam
scam! ! ! Very poor customer ser...
M
Martin
trustpilot.com
Sep 30, 2025
If I could leave zero stars I would do
If I could leave zero stars I would do, I am just glad they couldn’t beat my best quote as they advertised, because if their insurance is as good as t...
D
Dan Barker
trustpilot.com
Sep 30, 2025
Terrible service x
Contacted them on Friday morning to let them know that I had changed my registration. Charged me £40 for the pleasure. Said that I would recieve a con...
C
Chris
trustpilot.com
Sep 30, 2025
Just don't...!
If you want to be relentlessly battered by spam,...
M
Mike Mc
trustpilot.com
Sep 30, 2025
No better than anywhere else. Plus relentless 3rd party spam.
No cheaper than Benetts. Since getting a quote from The Bike Insurer I have experienced r...
M
Mario Guarino
trustpilot.com
Sep 30, 2025
Misleading advertising and incorrect…
Misleading advertising and incorrect communication make of this one of the worst companies to deal with. I spent over an hour dealing with their execs...
V
VM
trustpilot.com
Sep 30, 2025
Won't let me unsubscribe!
I tried this site for an alternative to look for quotes. Now I'm getting bombarded with regular emails. No problem I thought, I'll just unsubscribe. W...
K
KIERAN jay
trustpilot.com
Sep 30, 2025
Seriously expensive insurance quotes…
Seriously expensive insurance quote...
D
Daniel Martin
trustpilot.com
Sep 30, 2025
*****0 stars******
Don't use. Sell you...
Conclusion
Reviews show a clear split in user experience. Several customers report finding substantially lower premiums and praise individual advisers who resolved issues, but a larger group allege uncompetitive or marked-up quotes, persistent unsolicited contact and poor follow-up on changes or claims. Multiple reviewers specifically mention problems unsubscribing and receiving nuisance calls or texts after requesting no contact. If you consider using The Bike Insurer, confirm a live quote in writing, ask how your contact data will be used or shared, and verify policy details and proof of cover after purchase.