Many customers mention clear savings and fast matches with alternative insurers. Plenty of reviews single out advisers as helpful and knowledgeable. Others describe quotes that rose sharply or were withdrawn, along with unexpected charges. Many reviewers also say they later received unsolicited third‑party marketing and nuisance calls after using the site.
Examples from available reviews (Jun 2017 – Mar 2026).
Reviewer received relentless spam after using the site and advises avoiding it.
“If you want to be relentlessly battered by spam, that's your site.”
Their cheapest quote was over £1,000 higher than others.
“Their cheapest quote over a £1000 more than many others that I received.”
An agent helped the reviewer find a great quote.
“Lilly was very helpful & really took the time to go through all my options”
They provided the cheapest quote and have been reliable long-term.
“The cheapest quote by a mile!”
Reviewers often commend named staff for walking them through documents and finding suitable quotes. A noticeable set describe the opposite: quotes cancelled or withdrawn, fees that weren’t explained, and callbacks that were slow or never came.
Many reviews mention big savings, renewals cut in half, and the cheapest quotes when checking the market. Others say the quotes were far above competitors, and some decided not to buy because the price was too high.
Several customers describe a quick online application, clear steps, and easy navigation. Others report difficulty pulling up earlier quotes, and say the process didn’t work well for certain cases, such as a 17‑year‑old insuring a 125cc bike.
Some reviewers point to policies with strong features, such as breakdown cover, and say they quickly found the right level of cover. A distinct minority say the premium later changed, wasn’t honoured, or increased sharply after the first contact.
Negative feedback about contact after getting a quote is common and intense. Multiple reviewers say their details were sold on, they got relentless spam or nuisance calls, and opt‑out or unsubscribe options didn’t work.
Many customers say it worked as hoped, with lower premiums and helpful support. At the same time, a notable cluster describe serious problems: uncompetitive or withdrawn quotes, extra charges, and ongoing third‑party marketing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (22) · Reviews (1) · Quotes shortened · As of: March 2026
Hastings Direct were the cheapest option for the reviewer.
“They were cheapest for me.”
Reviewer found good value and an easy insurance process.
“Good value for money and ease of getting insurance.”
Staff explained what documents were needed for proof of no claim.
“Very helpful explained what to do with my documents thy needed for proof of no claim”
Quick and easy process with competitive price and breakdown cover.
“Quick and easy process, competitive price and breakdown cover included.”
Reviewer experienced good price and satisfactory customer service.
“Good price and customer service”
They helped find a better quote after an expensive renewal.
“My renewal was more expensive than I expected, so used this service to find a. Better quote.”
Processes are impractical for a 17‑year‑old insuring a 125cc.
“Process are ridiculous and not do able for a 17 year old trying to insure a 125”
They quickly found an alternative insurer with suitable cover and price.
“Very quickly found an alternative insurer”
Difficult to find previous quotes and cumbersome retrieval process.
“Very difficult to find your previous quotes.”
Professional, knowledgeable team found a great insurance at a good price.
“Very professional service”
They offered competitive quotes and the reviewer renewed through them.
“Competitive quotes”
Reviewer did not use the service because it was too expensive.
“I didn’t use you , you were too expensive”
They almost halved the reviewer's renewal quote.
“I almost halved my renewal quote from my exsisting company”
They quoted a vastly increased premium and refused to move closer.
“I was quoted a vastly increased premium.”
Online application was easy and the later conversation was seamless.
“The online application was easy and user friendly”
Reviewer received scam contacts and suspects the site shared details.
“Lots of scams came my way after using this website”
They quoted far higher than the bike value and competitors.
“This company is a joke!”
They saved the reviewer a bundle.
“Saved me a bundle”
They sold details and the reviewer then received spam calls and texts.
“endless spam/scam text messages”
They ignored the reviewer's opt-out and called about the quote.
“Opted OUT of every contact preferences for my quote..”
They added hundreds to a quote, increasing the cost significantly.
“The Bike Insurer: £339 Other comparison sites: £185-£215”
An agent helped the reviewer find a great quote.
“Lilly was very helpful & really took the time to go through all my options”
They provided the cheapest quote and have been reliable long-term.
“The cheapest quote by a mile!”
They resolved a recent issue and accommodated the reviewer effectively.
“they bent over backwards to accommodate and fix the issue.”
Despite opting out, the reviewer was bombarded with nuisance calls.
“I was bombarded by nuisance calls.”
They withdrew previously given quotes and gave poor explanations.
“can't honour my quotes”
Their cheapest quote was over £1,000 higher than others.
“Their cheapest quote over a £1000 more than many others that I received.”
Reviewer reports very poor customer service and warns against buying.
“scam! ! ! Very poor customer service, don’t buy any products here”
They failed to respond to claim enquiries and ignored communications.
“leave a number for them to call you back on, WHICH THEY DON’T”
They charged £40 for a registration change and didn't confirm it.
“Charged me £40 for the pleasure.”
Reviewer received relentless spam after using the site and advises avoiding it.
“If you want to be relentlessly battered by spam, that's your site.”
Reviewer experienced relentless third-party spam after obtaining a quote.
“relentless 3rd party malicious spam to my mailbox.”
They misadvertised their pricing guarantee and offered uncompetitive quotes.
“guaranteeing to beat any lower offer is a SCAM.”
Unsubscribe required a phone number and lacked an unsubscribe-all option.
“If I don't put in my phone number it won't let me unsubscribe”
They provided quotes exceeding £1,000 annually for a 125cc bike.
“Seriously expensive insurance quotes !!! Over £1000 a year for a 125cc”
Reviewer warns they sold phone numbers to spammers.
“Don't use. Sell your number to spammers”
Reviewer expresses strong satisfaction with the product.
“the best product thank you so mach!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Bike Insurer runs an online motorcycle insurance comparison service in the UK. The site collects rider and bike details and matches customers with policies from partner insurers and brokers. It offers policy types including third‑party, third‑party fire and theft, and comprehensive cover, plus optional add‑ons such as breakdown assistance. Customers can compare quotes, manage renewals, and use the web interface to submit applications and supporting documents.