Outstanding Motorbike Insurance Service - I recently purchased motorbike insurance from The Bike Insurer and I must say, it was an incredible experience. Their website is easy to navigate and provides quotes from up to 40 providers which helped me find a cheaper policy for my bike as compared to other insurers. The website is well-designed, the process is streamlined, and the quote comparison system is second-to-none. Once I selected a quote from their website, I received excellent customer service when I contacted them with some questions about my policy. They were incredibly patient with me and explained everything in detail without making me feel rushed or foolish. Overall, my experience with The Bike Insurer has been top-notch and I recommend them highly to anyone who needs available motorbike insurance options. With their help, comparing multiple policies took minutes instead of hours; thus saving time on choosing the best offer!
The Bike Insurer
Reviews & Experiences
Reviews show a clear split in user experience. Several customers report finding substantially lower premiums and praise individual advisers who resolved issues, but a larger group allege uncompetitive or marked-up quotes, persistent unsolicited contact and poor follow-up on changes or claims. Multiple reviewers specifically mention problems unsubscribing and receiving nuisance calls or texts after requesting no contact. If you consider using The Bike Insurer, confirm a live quote in writing, ask how your contact data will be used or shared, and verify policy details and proof of cover after purchase.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Apr 2022 – Oct 2025).
Privacy breach - Obtained a quote through this website, as others have commented I made absolutely clear I did NOT want to be contacted, yet I immediately start receiv...
The Bike Insurer add hundreds to a quote going to their own pockets! Annual policy quote with same details and same i...
If I could leave zero stars I would do, I am just glad they couldn’t beat my best quote as they advertised, because if their insurance is as good as t...
What reviewers often mention
Service quality
Mixed reports: some reviewers praise helpful staff and problem resolution, but many report unreturned callbacks, broken promises and poor handling of changes or claims.
Value for money
Polarised pricing feedback: a few users say they saved substantially, while many others report higher or marked-up quotes versus competitors.
User experience
Site UX gets positive notes for ease of use from some customers, but others report problems with unsubscribe flows and awkward account or purchase processes.
Product quality
Several reviewers raise concerns about policy fulfilment and claims handling: unhonoured quotes, delayed registration updates and unresolved claims reported.
Communication
Frequent complaints about unsolicited contact, inability to unsubscribe and slow or missing responses; a smaller number of reviews praise helpful staff.
Overall experience
Overall polarised: a minority report quick savings and good service, but the majority describe frustrating pricing, contact spam and poor follow-up.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Living in Cloud Cuckoo Land - Just received a email with a quote for £5069, for a Suzuki V Strom 650 valued at £4500. Currently insured by Hasti...
Saved me a bundle - ...
Privacy breach - Obtained a quote through this website, as others have commented I made absolutely clear I did NOT want to be contacted, yet I immediately start receiv...
Ignored my personal request - Opted OUT of every contact preferences for my quote.. got a phone call minutes after about m...
The Bike Insurer add hundreds to a quote going to their own pockets! Annual policy quote with same details and same i...
I was advised to go here from the MoneySavingExpert website. Lilly was very helpful & really took the time to go through all my option...
The cheapest quote by a mile! Wicked site always love these guys to sort me...
I've had great follow up service - I noticed a low score here for The Bike Insurer, but my experience of them has been great. I have had insurance through them before, and just rece...
Avoid! Spam, spam after insurance quote. - After obtaining an online insurance quote, and despite always being careful to select no communication when getting quotes, I was...
Won't honour online quotes anymore. - Got a few reasonable quotes 3 weeks prior to my renewal went to buy the best quote only to be told there is no market so can't honour my quotes, absol...
Rip off Their cheapest quote over a £100...
scam - scam! ! ! Very poor customer ser...
If I could leave zero stars I would do, I am just glad they couldn’t beat my best quote as they advertised, because if their insurance is as good as t...
Terrible service x - Contacted them on Friday morning to let them know that I had changed my registration. Charged me £40 for the pleasure. Said that I would recieve a con...
Just don't...! - If you want to be relentlessly battered by spam,...
No better than anywhere else. Plus relentless 3rd party spam. - No cheaper than Benetts. Since getting a quote from The Bike Insurer I have experienced r...
Misleading advertising and incorrect communication make of this one of the worst companies to deal with. I spent over an hour dealing with their execs...
Won't let me unsubscribe! - I tried this site for an alternative to look for quotes. Now I'm getting bombarded with regular emails. No problem I thought, I'll just unsubscribe. W...
Seriously expensive insurance quote...
*****0 stars****** - Don't use. Sell you...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About The Bike Insurer
The Bike Insurer is a UK-based online motorbike insurance comparison and broking service that helps users obtain quotes and buy policies from insurer partners. People searching reviews often look for information on pricing, quote accuracy, data-sharing practices and claims handling.