Reviewers often commend Staysure for quick, clear phone support and a smooth online buying process. Many say the policies work well for travellers with pre-existing medical conditions, with quotes that come through fast at reasonable prices. A few reviews mention clumsy handovers between agents and rising annual premiums, and several people note they have not yet needed to make a claim.
Examples from available reviews (Nov 2021 – Mar 2026).
Calls were answered quickly and routed to the right person for renewal.
“Speed of answering my call and getting though to the right person to discuss my policy renewal.”
A claim was handled easily and very quickly.
“When I needed to make a claim it was dealt with easily and very quickly”
Pricing was reasonable and quotes were quick and easy.
“Very reasonably priced. Quick and easy quote on an instant.”
Multiple agents handled the request and the reviewer felt ignored and concerned about claims.
“It took 4 people to get a policy even though I asked for the policy to be posted to me .No one listened to me I do hope I don't have to make a Claim as I think it would b...”
Reviews frequently praise frontline staff. Call handlers are often described as helpful, polite, patient, and efficient when setting up policies. One review recounts a poor experience involving several agents, where the customer felt ignored.
Several reviewers call the pricing reasonable, with quotes that are quick and easy to get. Some mention discount codes working and renewal prices dropping. Another review points to annual price rises as a key concern.
Many customers describe the website and booking journey as easy, fast, and straightforward. Phone sales get similar feedback for speed and clarity. Several reviewers add that they have not had to make a claim yet, so the post-purchase experience comes up less often.
Cover for existing medical conditions and multi-trip travel is repeatedly described as matching what customers need. Long-time customers say it continues to meet their medical-related travel requirements. Few reviews discuss claims, although one mentions a claim being handled quickly.
Reviewers often mention clear, patient, informative phone conversations and calls being answered quickly. Staff are credited with explaining details and directing callers to the right person. One review notes a communication breakdown when multiple agents handled the same request.
Most reviews show strong satisfaction with buying and support. Many five-star comments sit alongside a single low-score complaint about how an issue was handled. A smaller group either has not tested the claims process or raises concerns about renewal prices.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
The site was easy to use and offered good cover choices.
“Easy to use and good policy choices and cover.”
The process was quick and simple, meeting needs.
“Quick and simple just what you need”
Renewal notices are good but yearly price increases are costly.
“Increasing the price every year is overbearing and costly.”
Purchasing insurance was always easy and the company professional.
“Always easy to buy. Professional company”
A claim was handled easily and very quickly.
“When I needed to make a claim it was dealt with easily and very quickly”
Samantha provided helpful assistance and the price was acceptable.
“Samantha was really helpful and the price was okay.”
The process was very easy and straightforward and will be used again.
“Very easy and straight forward , will be using again very soon”
Staff were very good and informative.
“They were very good and informative”
They made illness travel cover easy and alleviated health concern worries.
“Travel Insurance for illness made easy.”
They provide great service and simple form filling and renewals.
“Always have great service. Easy to fill in the forms and update at renewal if necessary.”
The online process was straightforward and provided the needed policy with minimal stress.
“Straightforward, easy to navigate online experience that gave me the policy I needed with the minimum of stress - at a good price.”
Staysure provides thorough questions and suitable cover for existing medical conditions.
“Stay Sure is an excellent travel insurance company especially for those with existing medical conditions.”
The reviewer reports no problems so far with the service.
“No problems so far.”
The representative was excellent, friendly, and the price reasonable.
“The representative was excellent, professional and very friendly. Couldn't ask for more, booking insurance for a big trip. Very reasonable price, overall.”
The online purchase was easy and the price was great.
“Easy online purchase of travel insurance. Great price too.”
The process was very good and straightforward.
“Very good and straight forward”
The reviewer calls it the best travel insurance but hasn't tested claims.
“Best travel insurance. Luckily I don't know yet how they process claims !”
Policy was easy to obtain and reasonably priced; claims untested.
“Easy to obtain and good price. Have not traveled yet so can not comment on claims process”
They found the process easy with options, though haven't used it yet.
“easy to go through the process and a few choices offered.”
I usually dislike writing reviews, but I feel obligated to do so for this one.
This is the fourth time I've used Staysure. Travell Insurance
The online form is straightforward to complete, so I did so as usual before calling the organization to speak with a person, Hannah, who was kind and knowledgeable.
As a result, I am convinced that if I encounter any difficulties, the people will be more than willing to assist.
Stay Sure Expat Insurance is a firm I would recommend to others.
I dialed a Spanish phone number.
As a result, the employees have had the opportunity to learn about living as an expatriate.
If everything goes as planned, I'll be able to fully enjoy my trip.
If there are any problems, I'm confident they'll be there to assist.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Staysure is a UK travel insurer focused on cover for travellers with pre-existing medical conditions and policies aimed at older customers. It offers single-trip and annual multi-trip insurance. Customers can get quotes online, buy through the website, or call a UK-based phone team for help. Policies typically include emergency medical cover, with optional add-ons such as cancellation and gadget cover. Full policy documents and terms are available on the website and via customer support.