Reviewers often commend Staysure for quick, clear phone support and a smooth online buying process. Many say the policies work well for travellers with pre-existing medical conditions, with quotes that come through fast at reasonable prices. A few reviews mention clumsy handovers between agents and rising annual premiums, and several people note they have not yet needed to make a claim.
Examples from available reviews (Nov 2021 – Mar 2026).
Calls were answered quickly and routed to the right person for renewal.
“Speed of answering my call and getting though to the right person to discuss my policy renewal.”
A claim was handled easily and very quickly.
“When I needed to make a claim it was dealt with easily and very quickly”
Pricing was reasonable and quotes were quick and easy.
“Very reasonably priced. Quick and easy quote on an instant.”
Multiple agents handled the request and the reviewer felt ignored and concerned about claims.
“It took 4 people to get a policy even though I asked for the policy to be posted to me .No one listened to me I do hope I don't have to make a Claim as I think it would b...”
Reviews frequently praise frontline staff. Call handlers are often described as helpful, polite, patient, and efficient when setting up policies. One review recounts a poor experience involving several agents, where the customer felt ignored.
Several reviewers call the pricing reasonable, with quotes that are quick and easy to get. Some mention discount codes working and renewal prices dropping. Another review points to annual price rises as a key concern.
Many customers describe the website and booking journey as easy, fast, and straightforward. Phone sales get similar feedback for speed and clarity. Several reviewers add that they have not had to make a claim yet, so the post-purchase experience comes up less often.
Cover for existing medical conditions and multi-trip travel is repeatedly described as matching what customers need. Long-time customers say it continues to meet their medical-related travel requirements. Few reviews discuss claims, although one mentions a claim being handled quickly.
Reviewers often mention clear, patient, informative phone conversations and calls being answered quickly. Staff are credited with explaining details and directing callers to the right person. One review notes a communication breakdown when multiple agents handled the same request.
Most reviews show strong satisfaction with buying and support. Many five-star comments sit alongside a single low-score complaint about how an issue was handled. A smaller group either has not tested the claims process or raises concerns about renewal prices.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Calls were answered quickly and routed to the right person for renewal.
“Speed of answering my call and getting though to the right person to discuss my policy renewal.”
Form completion was very easy and everything explained clearly.
“Very easy to complete form and everything was explained very clearly.”
Details were carefully explained by the representative.
“Carefully explained”
Staff were very helpful, pleasant, and efficient.
“Very helpful and pleasant to speak to. Also very efficient.”
The website was easy to navigate and produced quick results.
“Easy website to navigate. Quick results.”
Service was all good as usual according to the reviewer.
“All good as usual”
Phone support was friendly, informative, and helpful.
“Great help on the phone- friendly and informative”
The representative was very helpful and made the whole process easy.
“The lady I spoke to was very helpful and made the hole thing so easy.”
It was quick and easy to obtain the cover the reviewer wanted.
“It was quick and easy to get the cover l wanted.”
They are recommended for long-term travel insurance with helpful staff.
“I would recommend Staysure for travel insurance which I have had for many years. Very helpful in every way, pleasant to talk with when renewing the annual policy.”
The reviewer was very happy with the polite person they spoke to.
“Very happy polite person”
Purchase was quick and ongoing medical conditions were dealt with speedily.
“Quick and easy. Ongoing medical conditions speedily dealt with.”
Everything was explained well and the representative was pleasant.
“explained everything well, pleasant to talk to, was able to understand what was said”
Calls were answered quickly, information was clear, and staff respectful.
“Quick in answering the telephone with minimum music time. being clear in what you have to offer or not. gave respect at all times.”
It was very easy to obtain the required travel insurance.
“Very easy to get the travel insurance I require.”
Multiple agents handled the request and the reviewer felt ignored and concerned about claims.
“It took 4 people to get a policy even though I asked for the policy to be posted to me .No one listened to me I do hope I don't have to make a Claim as I think it would be nightmare”
The lady spoken to was very helpful and polite.
“Lovely lady I spoke to very helpful and polite”
Long-term user finds Staysure helpful and good for existing medical cover.
“Been using Staysure for many years always helpful and find the best cover for existing medical cover.”
Easy process and reviewer has used Staysure for several years.
“Easy to do and have used staysure for quite a few years now.”
Call handler was patient, well informed, and very nice.
“Really nice call handler. He was very patient and well informed.”
Issue was handled very well and sorted quickly.
“Very good and quickly sorted. Thanks very much Paul”
Long-term customer is happy with professional, friendly service.
“very professional, and staff very friendly.”
Pricing was reasonable and quotes were quick and easy.
“Very reasonably priced. Quick and easy quote on an instant.”
Product fits their needs and covers multi-trip requirements.
“Have been with Staysure for a few years now and the product fits our needs in terms of the cover we require to cover our multi trips.”
The issue was resolved after a phone call from the reviewer's wife.
“They came good after a phone call from my wife trying to find out what was going on”
The reviewer had an excellent conversation with a representative.
“Excellent conversation with your representative.”
The process was thorough, well managed, and resulted in a policy.
“The whole process was thorough and well managed.”
They understood exactly what the reviewer needed for upcoming travel.
“Understood exactly what i needed at the present time considering my travel expectations in the near future”
Service was excellent and online booking was easy.
“Excellent service and ease of booking online.”
The process was straightforward and the price was good.
“Very straight forward and a good price.”
Insurance was easy to obtain; previous policy never needed claiming.
“Just easy to get insured.”
Customer reports excellent service and no complaints.
“Excellent service couldn't fault them”
Phone staff were professional and resolved online access issues.
“Very professional and patient on the phone.”
Phone representative was efficient, friendly and helpful.
“Efficient, friendly, and helpful lady at the end of the phone.”
Purchase was easy and a discount code was applied.
“Easy to do n fits code for discount”
Returning customer found the website easy and coverage comprehensive.
“Easy to use website, reasonable price and covers all medical conditions.”
Booking was easy and informative and met needs.
“Easy and informative booking and everything we need.”
Polite and efficient staff explained everything; reviewer will use again.
“Staff very polite, patient and efficient, everything I asked for was explained to me”
Agent reviewed policy, applied changes and reduced the price.
“we actually ended up paying less than we did last year!”
The travel insurance was arranged easily and professionally over the phone.
“easy, professional and quickly arranged.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Staysure is a UK travel insurer focused on cover for travellers with pre-existing medical conditions and policies aimed at older customers. It offers single-trip and annual multi-trip insurance. Customers can get quotes online, buy through the website, or call a UK-based phone team for help. Policies typically include emergency medical cover, with optional add-ons such as cancellation and gadget cover. Full policy documents and terms are available on the website and via customer support.