Reviews Analysed
21
We Collect & Analyse Reviews
Staysure
Experiences & Reviews
Staysure is a UK-based travel insurance provider known for offering single-trip and annual policies, with an emphasis on customers who have pre-existing medical conditions. Policies are available online and via telephone, with downloadable documentation and a claims service. People researching Staysure typically look for policy cover details for medical conditions, ease of purchase, and how renewals are managed.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
20d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Reviewers consistently describe staff and claims handling as helpful and professional, noting quick responses and knowledgeable, supportive representatives.
Share
Strong
13%
💰
Value for money
Many reviewers find prices reasonable or competitive; a minority raise concerns about annual price increases at renewal.
Share
Strong
11%
⚡
User experience
Customers commonly report the online process as straightforward and user-friendly, with easy form completion and quick access to paperwork.
Share
Strong
21%
🔧
Product quality
Several reviewers highlight relevant policy cover for existing medical conditions and a choice of covers, reporting confidence in the product fit.
Share
Strong
7%
📞
Communication
Users cite clear telephone support, informative representatives and useful renewal notifications, describing communication as timely and helpful.
Share
Strong
13%
⭐
Overall experience
Most reviewers report a positive overall experience, recommending Staysure especially for those with medical conditions, with occasional price reservations.
Share
Strong
34%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Stay sure! Stay safe! Stay protected!
"We have found that Stay Sure is an excellent travel insurance company especially for those with existing medical conditions. They deep dive in their q..."
J D C
Trustpilot
Sep 30, 2025
Featured for: Detailed on medical cover and pricing
When I needed to make a claim it was…
"When I needed to make a claim it wa..."
Angela Nicholls
Trustpilot
Sep 30, 2025
Featured for: Claims handled quickly and efficiently
Notification of Renewal is good
"Notification of Renewal is good Increasing th..."
Meirick
Trustpilot
Sep 30, 2025
Featured for: Highlights renewal notice and price-rise
Trip
"
I usually dislike writing reviews, but I feel obligated to do so for this one.
This is the fourth time I've used Staysure. Travell Insurance
The online form is straightforward to complete, so I did so as usual before calling the organization to speak with a person, Hannah, who was kind and knowledgeable.
As a result, I am convinced that if I encounter any difficulties, the people will be more than willing to assist.
Stay Sure Expat Insurance is a firm I would recommend to others.
I dialed a Spanish phone number.
As a result, the employees have had the opportunity to learn about living as an expatriate.
If everything goes as planned, I'll be able to fully enjoy my trip.
If there are any problems, I'm confident they'll be there to assist. "
Tracee Waydon
Collected.reviews
Nov 30, 2021
Featured for: Calls, expatriate support and recommendation
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
GLORIA KEENE
trustpilot.com
Sep 30, 2025
Professional Service
I found the service of securing ‘travel insurance’ easy, professional and quickly arranged. The questions were clear, demanding and covered a...
S
Simon Bradshaw
trustpilot.com
Sep 30, 2025
Easy to use and good policy choices and…
Easy to use and good po...
K
Karen Blick
trustpilot.com
Sep 30, 2025
Quick and simple just what you need
Quick and simple...
M
Meirick
trustpilot.com
Sep 30, 2025
Notification of Renewal is good
Notification of Renewal is good Increasing th...
G
Grant Williams
trustpilot.com
Sep 30, 2025
Always easy to buy
Always easy to buy....
A
Angela Nicholls
trustpilot.com
Sep 30, 2025
When I needed to make a claim it was…
When I needed to make a claim it wa...
L
LD
trustpilot.com
Sep 30, 2025
Good experience
Samantha was really helpf...
M
Matt
trustpilot.com
Sep 30, 2025
Very easy and straight forward
Very easy and straight forward...
M
Mrs Workman
trustpilot.com
Sep 30, 2025
They were very good and informative
They were very go...
L
Louise Wakefield
trustpilot.com
Sep 30, 2025
Travel Insurance for illness made easy
Travel Insurance for illness made easy. Finally getting cover that makes having lifelong...
M
Ms Barbara Smith
trustpilot.com
Sep 30, 2025
Always have great service
Always have great service. Easy to fill in t...
M
Mr Andrew Godden
trustpilot.com
Sep 30, 2025
Competitive prices and user friendly!
Straightforward, easy to navigate online experience that gave me the...
J
J D C
trustpilot.com
Sep 30, 2025
Stay sure! Stay safe! Stay protected!
We have found that Stay Sure is an excellent travel insurance company especially for those with existing medical conditions. They deep dive in their q...
S
Stephen
trustpilot.com
Sep 30, 2025
No problems so far.
...
A
AnnaMarie Pagano
trustpilot.com
Sep 30, 2025
Professional, reasonable price & friendly.
The representative was excellent, professional and very friendly. Couldn't as...
M
Mrs Christine Jessop
trustpilot.com
Sep 30, 2025
Easy online purchase of travel…
Easy online purchase of trave...
c
customer
trustpilot.com
Sep 30, 2025
Very good and straight forward
Very good and s...
J
Joanna
trustpilot.com
Sep 30, 2025
Best travel insurance
Best travel insurance. Luckily I don...
J
Joyce Basford
trustpilot.com
Sep 30, 2025
Easy to obtain and good price
Easy to obtain and good price. Have not trav...
S
Sarah Hope
trustpilot.com
Sep 30, 2025
Haven't been on our holiday yet .
Haven't been on our holiday yet . Staysure was suggested to us by a friend that had used the company. Travelling to USA , easy t...
Conclusion
Across the sampled reviews, Staysure is frequently praised for an easy online purchase process and helpful telephone support. Reviewers repeatedly note effective claims handling and relevant cover for pre-existing medical conditions. Some customers flag annual price rises at renewal, so check renewal terms and pricing before committing. For consumers with medical conditions, reviewers indicate Staysure often provides suitable cover; prospective buyers should verify specific policy limits and renewal costs before purchase.