Excellent Travel Insurance Experience - I recently used Questor Insurance and I must say that it was one of the best decisions for my travels. The website is very user-friendly and I was able to get a quote in less than two minutes. Their travel insurance covers everything you need, from medical expenses to flight cancellations. I especially appreciated their 24/7 emergency assistance, which gave me peace of mind while travelling abroad. Additionally, with their car hire excess insurance policy, I didn't have to worry about any unexpected fees at the rental desk. The policy was comprehensive and saved me a lot of money in case of an accident or damage. Overall, my experience with Questor Insurance was exceptional. Their customer service team were friendly and professional when answering all my inquiries.
Questor Insurance
Reviews & Experiences
Reviews indicate Questor Insurance is generally rated well for online ease-of-use, value and claims handling. Many customers cite quick online purchase, helpful webchat support and successful reimbursements for car‑hire excess and travel claims. A notable point is competitive renewal pricing mentioned by several reviewers. Communication is praised in a smaller subset of reviews, so prospective customers may want to test customer support channels before purchasing.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Sep 2022 – Oct 2025).
I had a accident in a resent visit to the USA and had a charge for the recovery from Avis Fortunately the insurance Covered t...
Helpful advisor on webchat, answered question...
Simple Purchase Process - I've never needed to claim on the Questor Car Hire Excess policy, but the pu...
What reviewers often mention
Service quality
Reviewers frequently report prompt claim handling and 24/7 assistance; several describe claims being resolved satisfactorily.
Value for money
Many customers mention competitive pricing, discounts and favourable renewal rates, and say cover represented good value.
User experience
The majority find the website and purchase process easy, quick and straightforward, with clear online setup and application.
Product quality
Customers describe comprehensive travel and car‑hire excess cover and report successful reimbursements when claims were made.
Communication
A small number mention communication—webchat and customer service are described as polite, responsive and helpful.
Overall experience
Overall reviewers express satisfaction, with repeat purchases, recommendations and confidence after claim experiences.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
All Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
They sold me a policy. I had no reason to claim. So, I have no idea what they're...
Easy to purchase - ...
Straightforward - Easy to do with a very plea...
Easy option hassle free - ...
Helpful advisor on webchat, answered question...
I had a accident in a resent visit to the USA and had a charge for the recovery from Avis Fortunately the insurance Covered t...
Great renewal price after the first year of insurance. Th...
Simple Purchase Process - I've never needed to claim on the Questor Car Hire Excess policy, but the pu...
Car hire excess insurance - ...
All online, easy t...
Great service that we have used for…
Arranged promptly. - ...
Great response to a claim. - ...
Smart it was - ...
Easy to use website - ...
Application for insurance easy and…
Good policy at a good price. - ...
I have used Questor a couple of times. The first time I had to claim for a cracked windscreen. My claim...
Excellent service - Delighted with the service provided. Very...
Generally easy to complete online and lo...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Questor Insurance
Questor Insurance is a UK-focused insurer that sells travel and car‑hire excess policies direct to consumers, predominantly through online channels. It is commonly researched by people comparing short‑term travel cover and car hire excess protection, and by those seeking quick online quotes and policy documents.