Reviews indicate Questor Insurance is generally rated well for online ease-of-use, value and claims handling. Many customers cite quick online purchase, helpful webchat support and successful reimbursements for car‑hire excess and travel claims. A notable point is competitive renewal pricing mentioned by several reviewers. Communication is praised in a smaller subset of reviews, so prospective customers may want to test customer support channels before purchasing.
Examples from available reviews (Mar 2013 – Feb 2026).
Reviewer found Questor's travel cover comprehensive and support reassuring.
“The website is very user-friendly”
Insurance covered recovery charges and refunded them after accident.
“I got a full refund on the Charges”
Webchat advisor answered questions quickly, thoroughly and politely.
“Helpful advisor on webchat, answered questions quickly, thoroughly and politely.”
Purchase process simple and cover comprehensive at competitive price.
“the purchase process is simple and the cover comprehensive at a competitive price.”
Reviewers frequently report prompt claim handling and 24/7 assistance; several describe claims being resolved satisfactorily.
Many customers mention competitive pricing, discounts and favourable renewal rates, and say cover represented good value.
The majority find the website and purchase process easy, quick and straightforward, with clear online setup and application.
Customers describe comprehensive travel and car‑hire excess cover and report successful reimbursements when claims were made.
A small number mention communication—webchat and customer service are described as polite, responsive and helpful.
Overall reviewers express satisfaction, with repeat purchases, recommendations and confidence after claim experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Claim was resolved quickly and reviewer would recommend them.
“Excellent and fast resolution of a claim”
Easy to buy, and a past claim experience was very good.
“Easy to buy and I had a very good experience when submitting a claim a few years ago.”
Renewal notice was clear and included helpful links for comparison and payment.
“The renewal notice was very clear.”
Purchase and two claim experiences over years were straightforward and easy.
“Totally straightforward- quick and easy.”
They informed reviewer of renewal promptly and renewal process was easy.
“Informed me of upcoming renewal in good time.”
Renewal was easy and the insurance provides peace of mind.
“Renewal is easy and straightforward”
Accessing the product was really easy.
“Really easy access to the product”
A claim in Romania was handled quickly and professionally.
“This was dealt with very quickly & professionally”
Process was very easy and straightforward.
“Very easy and straightforward.”
Renewal was simple and service efficient.
“Simple renewal efficient service.”
Very straightforward and easy to complete.
“V straightforward, Easy to complete”
Long-term customer praises affordability, easy renewal and loyalty rewards.
“Excellent insurers.”
Reviewer appreciates that Questor keeps prices down.
“Keeping the price down”
Claim was settled immediately after uploading correct paperwork.
“my claim was settled immediately..”
Their insurance was an easy, cheaper alternative to hire company cover.
“this was an easy and relatively cheap way of covering the car with insurance quickly and easily.”
Service is straightforward, good value, with easy renewal.
“straight forward, good value, ease of renewal.”
Easy to renew but hasn't needed to use the policy so can't assess claims.
“Easy to renew.”
Product is straightforward and much cheaper than car hire company insurance.
“Straightforward and affordable, so much cheaper than the car hire companies.”
Service was fast, efficient and very easy to use.
“Fast and efficient service, very easy to use.”
Preferred Questor for competitive rate though hasn't used benefits yet.
“I always like to have that peace of mind”
Bought a policy but hasn't had reason to claim.
“I have no idea what they're like.”
Found it easy to purchase.
“Easy to purchase”
Purchase was easy and included a pleasant discount.
“Easy to do with a very pleasant surprise of a discount”
The option was easy and hassle free.
“Easy option hassle free”
Webchat advisor answered questions quickly, thoroughly and politely.
“Helpful advisor on webchat, answered questions quickly, thoroughly and politely.”
Insurance covered recovery charges and refunded them after accident.
“I got a full refund on the Charges”
Renewal price was great compared with others.
“Great renewal price after the first year of insurance.”
Purchase process simple and cover comprehensive at competitive price.
“the purchase process is simple and the cover comprehensive at a competitive price.”
Application was easy and online.
“Easy online application”
Entire process was online and easy to set up.
“All online, easy to follow and set up”
Has used their service for years and speaks highly of it.
“Great service that we have used for years now.”
The arrangement was handled promptly.
“Arranged promptly.”
They gave a great response to a claim.
“Great response to a claim.”
Reviewer described their experience as 'Smart it was'.
“Smart it was”
Website was easy to use.
“Easy to use website”
Insurance application was easy and detailed.
“Application for insurance easy and detailed”
Policy is considered good and affordably priced.
“Good policy at a good price.”
Cracked windscreen claim was resolved in reasonable time.
“My claim was resolved in reasonable time”
Delighted with patient, helpful service and a great price.
“Delighted with the service provided.”
Online process generally easy; cover seems reasonable at fair cost.
“Generally easy to complete online and looks like reasonable cover at a fair cost”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Questor Insurance is a UK-focused insurer that sells travel and car‑hire excess policies direct to consumers, predominantly through online channels. It is commonly researched by people comparing short‑term travel cover and car hire excess protection, and by those seeking quick online quotes and policy documents.