Reviewers often mention quick claim handling and a simple online buying journey. Many say premiums are affordable and renewals are easy. A smaller group reports denied claims, late or untraceable payments, and heavy document requests. Overall, reviews point to many smooth experiences alongside a few serious claim breakdowns.
Examples from available reviews (Mar 2013 – Mar 2026).
Claim was resolved quickly and reviewer would recommend them.
“Excellent and fast resolution of a claim”
Entire process was online and easy to set up.
“All online, easy to follow and set up”
After submitting documents, they paid the claim in full within weeks.
“we received payment in full just a couple of weeks later.”
They refused to reimburse paid excess and demanded repair-cost evidence.
“They refuse to reimburse the excess charge that's actually been paid.”
Several reviewers describe fast processing and quick payouts on submitted claims, including incidents abroad. A smaller group reports refusals to pay, demands for detailed repair proof, and long waits for payment. In the worst cases, people say they had to threaten legal action or escalate the issue.
Many customers point to competitive premiums, cheaper cover than hire-company options, and good renewal pricing. Some mention discounts and say it suits short-term needs. Others base their view of value mainly on the low price because they have not made a claim.
Many comments describe a smooth online application, a clear setup process, and straightforward renewals. Reviewers often call webchat advisors helpful and polite. One uncommon issue is being unable to print the policy or key facts from confirmation emails.
Reviewers often describe the policies as simple and suitable for travel or short-term vehicle cover. Some long-term customers say they remain happy with the terms and renewals. A few note they cannot judge how well the policy works because they have not claimed.
Many reviewers like the timely renewal reminders and the clear advice from support staff. Other reviews describe vague updates on payment status and repeated requests for more documents during claims. These communication problems come up less often but can strongly affect how claims end.
Many reviewers recommend the purchase process, renewals, and the sense of affordability. A clear minority report serious claim problems that damaged trust and led to escalation. Several mention renewing over multiple years, suggesting many customers stay with the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Claim was resolved quickly and reviewer would recommend them.
“Excellent and fast resolution of a claim”
Easy to buy, and a past claim experience was very good.
“Easy to buy and I had a very good experience when submitting a claim a few years ago.”
Renewal notice was clear and included helpful links for comparison and payment.
“The renewal notice was very clear.”
Purchase and two claim experiences over years were straightforward and easy.
“Totally straightforward- quick and easy.”
They informed reviewer of renewal promptly and renewal process was easy.
“Informed me of upcoming renewal in good time.”
Renewal was easy and the insurance provides peace of mind.
“Renewal is easy and straightforward”
Accessing the product was really easy.
“Really easy access to the product”
A claim in Romania was handled quickly and professionally.
“This was dealt with very quickly & professionally”
Process was very easy and straightforward.
“Very easy and straightforward.”
Renewal was simple and service efficient.
“Simple renewal efficient service.”
Very straightforward and easy to complete.
“V straightforward, Easy to complete”
Long-term customer praises affordability, easy renewal and loyalty rewards.
“Excellent insurers.”
Reviewer appreciates that Questor keeps prices down.
“Keeping the price down”
Claim was settled immediately after uploading correct paperwork.
“my claim was settled immediately..”
Their insurance was an easy, cheaper alternative to hire company cover.
“this was an easy and relatively cheap way of covering the car with insurance quickly and easily.”
Service is straightforward, good value, with easy renewal.
“straight forward, good value, ease of renewal.”
Easy to renew but hasn't needed to use the policy so can't assess claims.
“Easy to renew.”
Product is straightforward and much cheaper than car hire company insurance.
“Straightforward and affordable, so much cheaper than the car hire companies.”
Service was fast, efficient and very easy to use.
“Fast and efficient service, very easy to use.”
Preferred Questor for competitive rate though hasn't used benefits yet.
“I always like to have that peace of mind”
Bought a policy but hasn't had reason to claim.
“I have no idea what they're like.”
Found it easy to purchase.
“Easy to purchase”
Purchase was easy and included a pleasant discount.
“Easy to do with a very pleasant surprise of a discount”
The option was easy and hassle free.
“Easy option hassle free”
Webchat advisor answered questions quickly, thoroughly and politely.
“Helpful advisor on webchat, answered questions quickly, thoroughly and politely.”
Insurance covered recovery charges and refunded them after accident.
“I got a full refund on the Charges”
Renewal price was great compared with others.
“Great renewal price after the first year of insurance.”
Purchase process simple and cover comprehensive at competitive price.
“the purchase process is simple and the cover comprehensive at a competitive price.”
Application was easy and online.
“Easy online application”
Entire process was online and easy to set up.
“All online, easy to follow and set up”
Has used their service for years and speaks highly of it.
“Great service that we have used for years now.”
The arrangement was handled promptly.
“Arranged promptly.”
They gave a great response to a claim.
“Great response to a claim.”
Reviewer described their experience as 'Smart it was'.
“Smart it was”
Website was easy to use.
“Easy to use website”
Insurance application was easy and detailed.
“Application for insurance easy and detailed”
Policy is considered good and affordably priced.
“Good policy at a good price.”
Cracked windscreen claim was resolved in reasonable time.
“My claim was resolved in reasonable time”
Delighted with patient, helpful service and a great price.
“Delighted with the service provided.”
Online process generally easy; cover seems reasonable at fair cost.
“Generally easy to complete online and looks like reasonable cover at a fair cost”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Questor Insurance is a UK insurer selling personal policies online. Customers receive policy documents, online confirmations, and renewal notices. Support is available via webchat and email for setup and claims. Questor handles claims and pays out when they meet policy terms and the evidence provided. Policyholders can manage accounts online and renew digitally.