Reviews Analysed
21
We Collect & Analyse Reviews
Questor Insurance
Experiences & Reviews
Questor Insurance is a UK-focused insurer that sells travel and car‑hire excess policies direct to consumers, predominantly through online channels. It is commonly researched by people comparing short‑term travel cover and car hire excess protection, and by those seeking quick online quotes and policy documents.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
17d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviewers frequently report prompt claim handling and 24/7 assistance; several describe claims being resolved satisfactorily.
Share
Strong
17%
💰
Value for money
Many customers mention competitive pricing, discounts and favourable renewal rates, and say cover represented good value.
Share
Strong
19%
⚡
User experience
The majority find the website and purchase process easy, quick and straightforward, with clear online setup and application.
Share
Strong
31%
🔧
Product quality
Customers describe comprehensive travel and car‑hire excess cover and report successful reimbursements when claims were made.
Share
Strong
14%
📞
Communication
A small number mention communication—webchat and customer service are described as polite, responsive and helpful.
Share
Mixed
7%
⭐
Overall experience
Overall reviewers express satisfaction, with repeat purchases, recommendations and confidence after claim experiences.
Share
Strong
12%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Excellent Travel Insurance Experience
"I recently used Questor Insurance and I must say that it was one of the best decisions for my travels. The website is very user-friendly and I was able to get a quote in less than two minutes. Their travel insurance covers everything you need, from medical expenses to flight cancellations. I especially appreciated their 24/7 emergency assistance, which gave me peace of mind while travelling abroad. Additionally, with their car hire excess insurance policy, I didn't have to worry about any unexpected fees at the rental desk. The policy was comprehensive and saved me a lot of money in case of an accident or damage. Overall, my experience with Questor Insurance was exceptional. Their customer service team were friendly and professional when answering all my inquiries."
Marta
Collected.reviews
Sep 26, 2022
Featured for: Comprehensive experience; many themes
I had a accident in a resent visit to…
"I had a accident in a resent visit to the USA and had a charge for the recovery from Avis Fortunately the insurance Covered t..."
Brian
Trustpilot
Sep 30, 2025
Featured for: Real claim example and outcome
Helpful advisor on webchat
"Helpful advisor on webchat, answered question..."
customer
Trustpilot
Sep 30, 2025
Featured for: Helpful webchat communication example
Simple Purchase Process
"I've never needed to claim on the Questor Car Hire Excess policy, but the pu..."
Philip
Trustpilot
Sep 30, 2025
Featured for: Simple purchase; mentions cover and price
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Ben A
trustpilot.com
Sep 30, 2025
They sold me a policy
They sold me a policy. I had no reason to claim. So, I have no idea what they're...
c
customer
trustpilot.com
Sep 30, 2025
Easy to purchase
...
M
Mr F McCormack
trustpilot.com
Sep 30, 2025
Straightforward
Easy to do with a very plea...
C
Clive Griffin
trustpilot.com
Sep 30, 2025
Easy option hassle free
...
c
customer
trustpilot.com
Sep 30, 2025
Helpful advisor on webchat
Helpful advisor on webchat, answered question...
B
Brian
trustpilot.com
Sep 30, 2025
I had a accident in a resent visit to…
I had a accident in a resent visit to the USA and had a charge for the recovery from Avis Fortunately the insurance Covered t...
T
TIMUR KHISMATULLIN
trustpilot.com
Sep 30, 2025
Great renewal price after the first…
Great renewal price after the first year of insurance. Th...
P
Philip
trustpilot.com
Sep 30, 2025
Simple Purchase Process
I've never needed to claim on the Questor Car Hire Excess policy, but the pu...
L
Linda
trustpilot.com
Sep 30, 2025
Car hire excess insurance
...
c
customer
trustpilot.com
Sep 30, 2025
All online
All online, easy t...
R
Rob Abbott
trustpilot.com
Sep 30, 2025
Great service that we have used for…
Great service that we h...
l
linda
trustpilot.com
Sep 30, 2025
Arranged promptly.
...
D
Dary
trustpilot.com
Sep 30, 2025
Great response to a claim.
...
c
customer
trustpilot.com
Sep 30, 2025
Smart it was
...
c
customer
trustpilot.com
Sep 30, 2025
Easy to use website
...
W
WL
trustpilot.com
Sep 30, 2025
Application for insurance easy and…
Application for insur...
N
Nicholas Archard
trustpilot.com
Sep 30, 2025
Good policy at a good price.
...
P
Paul Glover
trustpilot.com
Sep 30, 2025
I have used Questor a couple of times
I have used Questor a couple of times. The first time I had to claim for a cracked windscreen. My claim...
J
John Leslie
trustpilot.com
Sep 30, 2025
Excellent service
Delighted with the service provided. Very...
M
Martin Hancock
trustpilot.com
Sep 30, 2025
Generally easy to complete online and…
Generally easy to complete online and lo...
Conclusion
Reviews indicate Questor Insurance is generally rated well for online ease-of-use, value and claims handling. Many customers cite quick online purchase, helpful webchat support and successful reimbursements for car‑hire excess and travel claims. A notable point is competitive renewal pricing mentioned by several reviewers. Communication is praised in a smaller subset of reviews, so prospective customers may want to test customer support channels before purchasing.