Reviewers often mention quick claim handling and a simple online buying journey. Many say premiums are affordable and renewals are easy. A smaller group reports denied claims, late or untraceable payments, and heavy document requests. Overall, reviews point to many smooth experiences alongside a few serious claim breakdowns.
Examples from available reviews (Mar 2013 – Mar 2026).
Claim was resolved quickly and reviewer would recommend them.
“Excellent and fast resolution of a claim”
Entire process was online and easy to set up.
“All online, easy to follow and set up”
After submitting documents, they paid the claim in full within weeks.
“we received payment in full just a couple of weeks later.”
They refused to reimburse paid excess and demanded repair-cost evidence.
“They refuse to reimburse the excess charge that's actually been paid.”
Several reviewers describe fast processing and quick payouts on submitted claims, including incidents abroad. A smaller group reports refusals to pay, demands for detailed repair proof, and long waits for payment. In the worst cases, people say they had to threaten legal action or escalate the issue.
Many customers point to competitive premiums, cheaper cover than hire-company options, and good renewal pricing. Some mention discounts and say it suits short-term needs. Others base their view of value mainly on the low price because they have not made a claim.
Many comments describe a smooth online application, a clear setup process, and straightforward renewals. Reviewers often call webchat advisors helpful and polite. One uncommon issue is being unable to print the policy or key facts from confirmation emails.
Reviewers often describe the policies as simple and suitable for travel or short-term vehicle cover. Some long-term customers say they remain happy with the terms and renewals. A few note they cannot judge how well the policy works because they have not claimed.
Many reviewers like the timely renewal reminders and the clear advice from support staff. Other reviews describe vague updates on payment status and repeated requests for more documents during claims. These communication problems come up less often but can strongly affect how claims end.
Many reviewers recommend the purchase process, renewals, and the sense of affordability. A clear minority report serious claim problems that damaged trust and led to escalation. Several mention renewing over multiple years, suggesting many customers stay with the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently used Questor Insurance and I must say that it was one of the best decisions for my travels. The website is very user-friendly and I was able to get a quote in less than two minutes.
Their travel insurance covers everything you need, from medical expenses to flight cancellations. I especially appreciated their 24/7 emergency assistance, which gave me peace of mind while travelling abroad.
Additionally, with their car hire excess insurance policy, I didn't have to worry about any unexpected fees at the rental desk. The policy was comprehensive and saved me a lot of money in case of an accident or damage.
Overall, my experience with Questor Insurance was exceptional. Their customer service team were friendly and professional when answering all my inquiries.
They refused to reimburse paid excess and demanded repair-cost evidence.
“They refuse to reimburse the excess charge that's actually been paid.”
Helpful representative explained claims process and provided reassurance.
“a very helpful representative told me everything I needed to do in order to make a claim.”
Reviewer warns others to avoid, describing the service as a nightmare.
“Nightmare...AVOID!!!!!!!!!!!!!!!!!!!!”
Claim in Italy was handled efficiently and settled in full quickly.
“I had an email 4 working days later saying the claim had been settled in full.”
They demanded excessive documentation, claim resolved only after threatening legal action.
“Finally had to resort to threat to let legal department of credit card company before the outstanding claim was settled.”
After submitting documents, they paid the claim in full within weeks.
“we received payment in full just a couple of weeks later.”
They reported payment sent but claimant had not received it and couldn't track payment.
“we have not received payment even though they claim that they have sent it.”
Wants more reviews from customers who have actually claimed, not just purchasers.
“Would be nice to see more reviews from clients who have actually had to claim...”
After an accident in Italy, Questor responded quickly and logged the claim.
“The response was quick, efficient and my claim was logged before my return.”
Could not print the policy or keyfacts from the confirmation email.
“Unable to print Policy or Keyfacts from your confirmation e mail.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Questor Insurance is a UK insurer selling personal policies online. Customers receive policy documents, online confirmations, and renewal notices. Support is available via webchat and email for setup and claims. Questor handles claims and pays out when they meet policy terms and the evidence provided. Policyholders can manage accounts online and renew digitally.