Reviews indicate Questor Insurance is generally rated well for online ease-of-use, value and claims handling. Many customers cite quick online purchase, helpful webchat support and successful reimbursements for car‑hire excess and travel claims. A notable point is competitive renewal pricing mentioned by several reviewers. Communication is praised in a smaller subset of reviews, so prospective customers may want to test customer support channels before purchasing.
Examples from available reviews (Mar 2013 – Feb 2026).
Reviewer found Questor's travel cover comprehensive and support reassuring.
“The website is very user-friendly”
Insurance covered recovery charges and refunded them after accident.
“I got a full refund on the Charges”
Webchat advisor answered questions quickly, thoroughly and politely.
“Helpful advisor on webchat, answered questions quickly, thoroughly and politely.”
Purchase process simple and cover comprehensive at competitive price.
“the purchase process is simple and the cover comprehensive at a competitive price.”
Reviewers frequently report prompt claim handling and 24/7 assistance; several describe claims being resolved satisfactorily.
Many customers mention competitive pricing, discounts and favourable renewal rates, and say cover represented good value.
The majority find the website and purchase process easy, quick and straightforward, with clear online setup and application.
Customers describe comprehensive travel and car‑hire excess cover and report successful reimbursements when claims were made.
A small number mention communication—webchat and customer service are described as polite, responsive and helpful.
Overall reviewers express satisfaction, with repeat purchases, recommendations and confidence after claim experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently used Questor Insurance and I must say that it was one of the best decisions for my travels. The website is very user-friendly and I was able to get a quote in less than two minutes.
Their travel insurance covers everything you need, from medical expenses to flight cancellations. I especially appreciated their 24/7 emergency assistance, which gave me peace of mind while travelling abroad.
Additionally, with their car hire excess insurance policy, I didn't have to worry about any unexpected fees at the rental desk. The policy was comprehensive and saved me a lot of money in case of an accident or damage.
Overall, my experience with Questor Insurance was exceptional. Their customer service team were friendly and professional when answering all my inquiries.
They refused to reimburse paid excess and demanded repair-cost evidence.
“They refuse to reimburse the excess charge that's actually been paid.”
Helpful representative explained claims process and provided reassurance.
“a very helpful representative told me everything I needed to do in order to make a claim.”
Reviewer warns others to avoid, describing the service as a nightmare.
“Nightmare...AVOID!!!!!!!!!!!!!!!!!!!!”
Claim in Italy was handled efficiently and settled in full quickly.
“I had an email 4 working days later saying the claim had been settled in full.”
They demanded excessive documentation, claim resolved only after threatening legal action.
“Finally had to resort to threat to let legal department of credit card company before the outstanding claim was settled.”
After submitting documents, they paid the claim in full within weeks.
“we received payment in full just a couple of weeks later.”
They reported payment sent but claimant had not received it and couldn't track payment.
“we have not received payment even though they claim that they have sent it.”
Wants more reviews from customers who have actually claimed, not just purchasers.
“Would be nice to see more reviews from clients who have actually had to claim...”
After an accident in Italy, Questor responded quickly and logged the claim.
“The response was quick, efficient and my claim was logged before my return.”
Could not print the policy or keyfacts from the confirmation email.
“Unable to print Policy or Keyfacts from your confirmation e mail.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Questor Insurance is a UK-focused insurer that sells travel and car‑hire excess policies direct to consumers, predominantly through online channels. It is commonly researched by people comparing short‑term travel cover and car hire excess protection, and by those seeking quick online quotes and policy documents.