Reviewers often mention helpful, knowledgeable staff and clear support over the phone. Most customers say the online quote and purchase process is easy and prices are competitive. A small number report serious issues, including an online application stuck in a loop and claim referrals that led to delays. A few also describe payment or policy start-date problems that meant extra phone calls or buying again.
Examples from available reviews (Sep 2025 – Mar 2026).
Staff were helpful and patient; reviewer highly recommends for advice and value.
“very helpful and patient with my questions!”
Just Travel was brilliant and easy to use for long-advance safari booking.
“Just Travel was brilliant and so easy to use.”
Application got stuck in an endless loop, requiring a phone call.
“I filled everything out and was left in an endless loop going nowhere.”
Claim handling was poor; referrals to IMG led to delays and unanswered communications.
“JUST TRAVEL just refer you to IMG directly”
Helpful staff stands out most in service feedback, with repeated mentions of polite, patient, knowledgeable agents. Fewer reviews point to specific issues, such as activation or policy date problems that led to extra calls or buying again. Several reviewers recommend the company specifically because of the staff support.
Many reviews describe prices as competitive and mention discounts, including cheaper options and promotions. A small number say prices felt high or that a discount code arriving after payment was not useful. Reviewers often link value to clear cover for pre-existing medical conditions.
Most users call the website and quote journey quick and straightforward, including sections for medical conditions and access to documents through an account. Some reviews mention payment hiccups that were fixed by phone, while a minority describe major technical problems such as an application trapped in an endless loop. When issues came up, customers repeatedly turned to telephone support to complete the purchase.
Few reviews comment directly on policy terms, limits, or claim payouts. In the limited mentions, reviewers say the cover suited their needs or that a claim refund arrived in the end, sometimes after slow handling. Overall, product-focused feedback is limited compared with comments on service and price.
Most reviewers praise clear, prompt, patient communication during sales and support calls. A distinct set of negative reviews describes communication breaking down during claims after referrals to third parties, with delays and follow-ups going unanswered. These claim-related issues appear less often but strongly affect satisfaction.
Most reviewers report high satisfaction and repeat use, often pointing to ease, price, and staff help. At the same time, a few isolated but serious failures lead to very low ratings and strong criticism. Overall sentiment stays positive, with occasional breakdowns in operations or the claims process.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Reviewer recommends the company for excellent staff and service.
“service and staff are amazing.”
Service is easy to access and offers a great price.
“Easy to access and a great price!”
Able to set up a single-trip policy quickly despite medical conditions.
“I was able to set up a single trip policy fairly quickly despite having a couple of medical conditions to declare.”
Long-term customer praises helpful, efficient service and competitive quotes.
“Always very helpful and efficient.”
Reviewer found good prices and promotional discounts available.
“Good price & promotion discount”
The website is easy to use for buying insurance.
“Website easy to use”
Policy provided needed cover but was considered somewhat expensive.
“It has provided the cover we needed but a bit too expensive”
Broker was professional, friendly, and guided them through the process.
“She was knowledgeable and helped us through the whole process.”
Website and medical questions are easy to use.
“Easy to use Web site, medical questions simple to use also”
Disclosed health issues, received accepted quote that met needs with fair pricing.
“Not complicated and fair quote prices.”
Found better pricing for medical conditions than other companies.
“A great price for my medical conditions compared to other companies.”
Online purchase was very easy even with medical conditions; good price.
“Very easy online purchase with Medical conditions.”
Quick, simple process sorted without fuss and at a good price.
“Quick simple and sorted without fuss and a good price .”
Received a fantastic, affordable quote and excellent staff assistance.
“Fantastic price”
Website easy to navigate and reasonably priced for cruise travel.
“Easy to navigate”
Agents were patient and resolved issues despite long hold times.
“Great customer service.”
Pleased with both the service received and the price paid.
“Well pleased with the service I received and the the price I paid for my travel insurance.”
Online questions are clear and easy to read and answer.
“I find it easier to read and answer questions online as it is made clear”
Staff helped when another company offered an excessive price and restored confidence.
“Couldn't do enough to help and restored my confidence”
Platform is easy to use and offers very good pricing.
“Easy to use and very well priced.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Just Travel Cover is a UK travel insurance broker offering single-trip and annual multi-trip policies. Customers can get quotes and buy online, with telephone support available. Policies typically cover emergency medical costs, trip cancellation, and lost baggage. Customers can also set up an account to view policy documents and manage renewals online.