Reviews in this sample most frequently praise helpful staff, brokers and a straightforward online purchase process, including declaring medical conditions. Many customers mention competitive pricing and promotional discounts, though one reviewer considered the cost slightly high. A small number describe brief hold times when contacting agents, but report issues were resolved. Consumers should compare quotes and read policy terms—especially sections on medical declarations and claims—before deciding.
Examples from available reviews (Sep 2025 – Feb 2026).
Received a fantastic, affordable quote and excellent staff assistance.
“Fantastic price”
Able to set up a single-trip policy quickly despite medical conditions.
“I was able to set up a single trip policy fairly quickly despite having a couple of medical conditions to declare.”
Long-term customer praises helpful, efficient service and competitive quotes.
“Always very helpful and efficient.”
Reviewer recommends the company for excellent staff and service.
“service and staff are amazing.”
Reviewers describe staff, brokers and agents as helpful, professional and efficient; at least one reviewer reports a claim was handled without problems.
Most reviewers report competitive prices, promotional discounts and good value; one reviewer said the cover felt slightly expensive.
Many reviewers describe the website and online purchase flow as quick, easy to navigate and simple for declaring medical conditions.
Customers report policies that met their needs (including accepted quotes for pre-existing conditions) and at least one smooth claim experience.
Reviews cite clear explanations, patient agents and helpful brokers; a few mention being placed on hold but issues were eventually resolved.
Overall feedback is positive: customers recommend the company, report satisfaction with service and indicate they would use it again.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Call centre handler was very helpful and policy choice good.
“I found the call centre handler very helpful and the choice of policies good”
Application got stuck in an endless loop, requiring a phone call.
“I filled everything out and was left in an endless loop going nowhere.”
Good pricing and refund received for a claim, though processing was slow.
“Great pricing, good value for money.”
Staff were helpful and patient; reviewer highly recommends for advice and value.
“very helpful and patient with my questions!”
Claim handling was poor; referrals to IMG led to delays and unanswered communications.
“JUST TRAVEL just refer you to IMG directly”
Ordering was simple and returning customer values superior cover at reasonable prices.
“Very simple process to order insurance especially as regards existing medical conditions .”
Understanding staff helped secure cover allowing a short holiday to Dublin.
“Understanding staff enabled short holiday to Dublin.”
Long-term customer finds arrangements straightforward even with premedical history.
“always straight forward to arrange even with premedical history”
Staff were helpful and resolved an activation issue over the phone.
“the lady was fantastic and very helpful and did it for me.”
Used multiple times; competitive prices, agent support and easy online access.
“Competitive and fair as usual”
After searching, reviewer found Just Travel Cover offered variety and lower prices.
“came up trumps and was a lot of variety and was cheaper too”
Reviewer notes good prices, solid cover, and easy quoting process.
“Good prices, recommendation, looks like a good cover, easy to get quote”
Staff were very polite and thorough as usual.
“Very polite and thorough as usual”
Excellent service delivered by helpful staff.
“Excellent service provided by helpful staff.”
Service was consistently great and professional with no hassle.
“Service always great . Professionalism superb.”
Operator spoke very clearly and covered all aspects efficiently.
“Your operator (Asanda) spoke very clearly and covered all the different aspects very efficiently.”
Staff were well informed and pleasant.
“Well informed abd pleasant staff”
Received good service and was very happy.
“Good service from just travel very happy”
Easy to arrange with great cover and a 15% Blue Light discount.
“Easy to arrange and great cover at a good price - with an extra 15% off with Blue Light Card.”
Quote process was straightforward and costs competitive for older travellers.
“When you obtain a quote it's very straightforward and easy to follow all the questions particularly the one's about existing health issues.”
Process was quick, straightforward and the cheapest option.
“Done quickly and staightforward and by far the cheapest and most helpful, I would happilly use again”
Unable to change policy date without repurchasing, causing distress.
“I couldn't because it had run out and I had to renew it again and pay again.”
Easy online form, competitive prices, and account access for documents.
“very easy form to complete, and I've always found them to extremely competitive with their prices.”
Provided brilliant service and competitive prices.
“Brilliant service and competitive prices”
Returning customer pleased with helpful staff, clear explanations and price.
“Both times the staff I dealt with have been very helpful and pleasant, and worked quickly and efficiently.”
Service was very quick and hassle-free.
“It was was a very quick hassle free service”
Policy offered good price and beneficial cover.
“Good price with good benefits”
Happy with service and found cover more reasonably priced than competitors.
“Very happy with service supplied and insurance cover was more reasonably priced than some competitors.”
Online purchase was easy but a payment problem required contacting support, who were brilliant.
“The person I spoke with was brilliant”
Application worked until payment error, then office resolved documents and payment.
“it went a bit astray leaving me to call your office”
Very quick and easy process including medical condition entry; good value.
“Very quick and easy to do included putting in medical condition price is good value”
Quick response with clear, patient and polite communication.
“Pretty quick response.”
Renewal application is easy to use online.
“Easy to use application for renewal online.”
Found competitive pricing and would recommend.
“Good competitive price. Would recommend.”
Easy purchase but received a discount code only after payment, useless to reviewer.
“however once paid then sent discount code which is no use to me as already paid”
Multiple-time user finds process straightforward, options good, and communication clear.
“Communication is clear and timely.”
Always very easy to use and choose the right policy; competitive prices.
“very easy to use and choose the right policy.”
Wide option range, great prices, and helpful interactive support available.
“A lot of options to chose from at great prices.”
Just Travel was brilliant and easy to use for long-advance safari booking.
“Just Travel was brilliant and so easy to use.”
Support agent ensured details were correct and found suitable insurance.
“The customer support agent was helpful in ensuring all of our details were right and we got the most suitable insurance.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Just Travel Cover is a travel insurance company. This summary aggregates customer reviews to highlight service quality, pricing, website usability, policy handling and communication, to help consumers researching travel insurance options.