Reviewers often mention helpful, knowledgeable staff and clear support over the phone. Most customers say the online quote and purchase process is easy and prices are competitive. A small number report serious issues, including an online application stuck in a loop and claim referrals that led to delays. A few also describe payment or policy start-date problems that meant extra phone calls or buying again.
Examples from available reviews (Sep 2025 – Mar 2026).
Staff were helpful and patient; reviewer highly recommends for advice and value.
“very helpful and patient with my questions!”
Just Travel was brilliant and easy to use for long-advance safari booking.
“Just Travel was brilliant and so easy to use.”
Application got stuck in an endless loop, requiring a phone call.
“I filled everything out and was left in an endless loop going nowhere.”
Claim handling was poor; referrals to IMG led to delays and unanswered communications.
“JUST TRAVEL just refer you to IMG directly”
Helpful staff stands out most in service feedback, with repeated mentions of polite, patient, knowledgeable agents. Fewer reviews point to specific issues, such as activation or policy date problems that led to extra calls or buying again. Several reviewers recommend the company specifically because of the staff support.
Many reviews describe prices as competitive and mention discounts, including cheaper options and promotions. A small number say prices felt high or that a discount code arriving after payment was not useful. Reviewers often link value to clear cover for pre-existing medical conditions.
Most users call the website and quote journey quick and straightforward, including sections for medical conditions and access to documents through an account. Some reviews mention payment hiccups that were fixed by phone, while a minority describe major technical problems such as an application trapped in an endless loop. When issues came up, customers repeatedly turned to telephone support to complete the purchase.
Few reviews comment directly on policy terms, limits, or claim payouts. In the limited mentions, reviewers say the cover suited their needs or that a claim refund arrived in the end, sometimes after slow handling. Overall, product-focused feedback is limited compared with comments on service and price.
Most reviewers praise clear, prompt, patient communication during sales and support calls. A distinct set of negative reviews describes communication breaking down during claims after referrals to third parties, with delays and follow-ups going unanswered. These claim-related issues appear less often but strongly affect satisfaction.
Most reviewers report high satisfaction and repeat use, often pointing to ease, price, and staff help. At the same time, a few isolated but serious failures lead to very low ratings and strong criticism. Overall sentiment stays positive, with occasional breakdowns in operations or the claims process.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Call centre handler was very helpful and policy choice good.
“I found the call centre handler very helpful and the choice of policies good”
Application got stuck in an endless loop, requiring a phone call.
“I filled everything out and was left in an endless loop going nowhere.”
Good pricing and refund received for a claim, though processing was slow.
“Great pricing, good value for money.”
Staff were helpful and patient; reviewer highly recommends for advice and value.
“very helpful and patient with my questions!”
Claim handling was poor; referrals to IMG led to delays and unanswered communications.
“JUST TRAVEL just refer you to IMG directly”
Ordering was simple and returning customer values superior cover at reasonable prices.
“Very simple process to order insurance especially as regards existing medical conditions .”
Understanding staff helped secure cover allowing a short holiday to Dublin.
“Understanding staff enabled short holiday to Dublin.”
Long-term customer finds arrangements straightforward even with premedical history.
“always straight forward to arrange even with premedical history”
Staff were helpful and resolved an activation issue over the phone.
“the lady was fantastic and very helpful and did it for me.”
Used multiple times; competitive prices, agent support and easy online access.
“Competitive and fair as usual”
After searching, reviewer found Just Travel Cover offered variety and lower prices.
“came up trumps and was a lot of variety and was cheaper too”
Reviewer notes good prices, solid cover, and easy quoting process.
“Good prices, recommendation, looks like a good cover, easy to get quote”
Staff were very polite and thorough as usual.
“Very polite and thorough as usual”
Excellent service delivered by helpful staff.
“Excellent service provided by helpful staff.”
Service was consistently great and professional with no hassle.
“Service always great . Professionalism superb.”
Operator spoke very clearly and covered all aspects efficiently.
“Your operator (Asanda) spoke very clearly and covered all the different aspects very efficiently.”
Staff were well informed and pleasant.
“Well informed abd pleasant staff”
Received good service and was very happy.
“Good service from just travel very happy”
Easy to arrange with great cover and a 15% Blue Light discount.
“Easy to arrange and great cover at a good price - with an extra 15% off with Blue Light Card.”
Quote process was straightforward and costs competitive for older travellers.
“When you obtain a quote it's very straightforward and easy to follow all the questions particularly the one's about existing health issues.”
Process was quick, straightforward and the cheapest option.
“Done quickly and staightforward and by far the cheapest and most helpful, I would happilly use again”
Unable to change policy date without repurchasing, causing distress.
“I couldn't because it had run out and I had to renew it again and pay again.”
Easy online form, competitive prices, and account access for documents.
“very easy form to complete, and I've always found them to extremely competitive with their prices.”
Provided brilliant service and competitive prices.
“Brilliant service and competitive prices”
Returning customer pleased with helpful staff, clear explanations and price.
“Both times the staff I dealt with have been very helpful and pleasant, and worked quickly and efficiently.”
Service was very quick and hassle-free.
“It was was a very quick hassle free service”
Policy offered good price and beneficial cover.
“Good price with good benefits”
Happy with service and found cover more reasonably priced than competitors.
“Very happy with service supplied and insurance cover was more reasonably priced than some competitors.”
Online purchase was easy but a payment problem required contacting support, who were brilliant.
“The person I spoke with was brilliant”
Application worked until payment error, then office resolved documents and payment.
“it went a bit astray leaving me to call your office”
Very quick and easy process including medical condition entry; good value.
“Very quick and easy to do included putting in medical condition price is good value”
Quick response with clear, patient and polite communication.
“Pretty quick response.”
Renewal application is easy to use online.
“Easy to use application for renewal online.”
Found competitive pricing and would recommend.
“Good competitive price. Would recommend.”
Easy purchase but received a discount code only after payment, useless to reviewer.
“however once paid then sent discount code which is no use to me as already paid”
Multiple-time user finds process straightforward, options good, and communication clear.
“Communication is clear and timely.”
Always very easy to use and choose the right policy; competitive prices.
“very easy to use and choose the right policy.”
Wide option range, great prices, and helpful interactive support available.
“A lot of options to chose from at great prices.”
Just Travel was brilliant and easy to use for long-advance safari booking.
“Just Travel was brilliant and so easy to use.”
Support agent ensured details were correct and found suitable insurance.
“The customer support agent was helpful in ensuring all of our details were right and we got the most suitable insurance.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Just Travel Cover is a UK travel insurance broker offering single-trip and annual multi-trip policies. Customers can get quotes and buy online, with telephone support available. Policies typically cover emergency medical costs, trip cancellation, and lost baggage. Customers can also set up an account to view policy documents and manage renewals online.