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We Collect & Analyse Reviews

Just Travel Cover
Experiences & Reviews

Just Travel Cover is a travel insurance company. This summary aggregates customer reviews to highlight service quality, pricing, website usability, policy handling and communication, to help consumers researching travel insurance options.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 100%
Latest Review 20d
Overall Rating
4.9

Our Analysis

🎯

Service quality

Reviewers describe staff, brokers and agents as helpful, professional and efficient; at least one reviewer reports a claim was handled without problems.

Share
14%
Strong
💰

Value for money

Most reviewers report competitive prices, promotional discounts and good value; one reviewer said the cover felt slightly expensive.

Share
27%
Strong
⚡

User experience

Many reviewers describe the website and online purchase flow as quick, easy to navigate and simple for declaring medical conditions.

Share
20%
Strong
🔧

Product quality

Customers report policies that met their needs (including accepted quotes for pre-existing conditions) and at least one smooth claim experience.

Share
12%
Strong
📞

Communication

Reviews cite clear explanations, patient agents and helpful brokers; a few mention being placed on hold but issues were eventually resolved.

Share
12%
Strong
⭐

Overall experience

Overall feedback is positive: customers recommend the company, report satisfaction with service and indicate they would use it again.

Share
14%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

J
Julie Fascia
trustpilot.com Sep 30, 2025

Would recommend

Would recommend, service and staff are a...

S
Susan Burnett
trustpilot.com Sep 30, 2025

Easy to access and a great price!

Easy to access a...

A
AlanR
trustpilot.com Sep 30, 2025

Easy to use

Easy to use. I was able to set up a single trip policy fairly q...

M
Mary Ainsworth
trustpilot.com Sep 30, 2025

Always very helpful and efficient

Always very helpful and efficient. Everything explained. I have used them for some years now and their quotes...

M
Michael
trustpilot.com Sep 30, 2025

Good price & promotion discount

Good price & pr...

J
Jim
trustpilot.com Sep 30, 2025

Website easy to use

...

G
Geoffrey
trustpilot.com Sep 30, 2025

It has provided the cover we needed but…

It has provided the cover we...

K
Keith Smith
trustpilot.com Sep 30, 2025

The broker was excellent

The broker that delt with getting the right insurance for us was, very professio...

D
David Holland
trustpilot.com Sep 30, 2025

Easy to use Web site

Easy to use Web site, medical...

K
Kenneth Piper
trustpilot.com Sep 30, 2025

Having additional health issues that…

Having additional health issues that needed to be disclosed. This enable the travel quote...

M
Mr Joyce
trustpilot.com Sep 30, 2025

Great Price.

A great price for my medical condi...

A
Avril McDougall
trustpilot.com Sep 30, 2025

Easy to buy

Very easy online purchase with Medical...

M
Marian
trustpilot.com Sep 30, 2025

Quick simple and sorted without fuss…

Quick simple and sorted wit...

l
leana hawkins
trustpilot.com Sep 30, 2025

Fabulous price and excellent cover

When I called was worried about the cost as I had a quote nearly died £100 plus, so rang just travel and got a quote it’s was fantastic price even upp...

J
Jeanette
trustpilot.com Sep 30, 2025

Easy to navigate

Easy to navigate Enter the countries I'm t...

J
Jacqueline Naughton
trustpilot.com Sep 30, 2025

Great customer service

Great customer service. The agents were incredibly patient with me after several phone calls making changes to the quote and also with the policy etc...

m
mary Thomas
trustpilot.com Sep 30, 2025

Well pleased with the service I…

Well pleased with the service I received and...

d
diane sharman
trustpilot.com Sep 30, 2025

Reliable Travel insurance

I find it easier to read and answer...

P
PHRED
trustpilot.com Sep 30, 2025

Use Just Travel - they are GOOD.

They were so helpful after I nearly cancelled through another company giving me a really crazy price which was mo...

B
Brian Donnelly
trustpilot.com Sep 30, 2025

Easy to use and very well priced.

Easy to use and...

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Conclusion

Reviews in this sample most frequently praise helpful staff, brokers and a straightforward online purchase process, including declaring medical conditions. Many customers mention competitive pricing and promotional discounts, though one reviewer considered the cost slightly high. A small number describe brief hold times when contacting agents, but report issues were resolved. Consumers should compare quotes and read policy terms—especially sections on medical declarations and claims—before deciding.