Reviews Analysed
21
We Collect & Analyse Reviews
Insurance4carhire
Experiences & Reviews
Insurance4carhire offers car-hire excess insurance policies sold online to consumers who want cover for rental-car excesses. The provider’s offering is commonly used by holidaymakers and frequent renters seeking an alternative to point-of-sale rental insurance. Prospective buyers looking at reviews will typically want to assess claims handling, purchase/renewal ease, value versus desk insurance and how the company communicates during a claim.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
15d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe quick, helpful claim handling and good service when a claim is processed; a minority report slow or delayed claim resolutions.
Share
Strong
16%
💰
Value for money
Many reviews highlight competitive pricing and savings compared with rental-desk cover; returning customers frequently cite good value.
Share
Strong
16%
⚡
User experience
Purchase and renewal are repeatedly described as easy and fast, with immediate cover and straightforward online forms reported by multiple reviewers.
Share
Strong
21%
🔧
Product quality
Reviewers often report the policy actually pays out and provides the expected cover; a few express uncertainty about how claims would be handled.
Share
Strong
13%
📞
Communication
Some customers praise friendly human contact, but several reviews report excessive automated emails or no timely responses from the insurer.
Share
Weak
8%
⭐
Overall experience
Most reviewers recommend the insurer for peace of mind and repeat use; a smaller group cite claim delays or contact problems affecting overall satisfaction.
Share
Strong
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Car Windows insurance cover
" Insurance4carhire
For the last 2 years, I have enjoyed exceptional services from this company. The registration was easy and fast, premiums are reasonable, great customer care support team. The last time I had an accident in a hired car they really helped me. The claiming process was so fast and painless. However, the second time had some difficulties. It was very disappointing having to wait for another whole month before the claim was approved for compensation I had to keep on calling, emailing but they cared less. It was challenging on my end. I wasted a lot of time and resources trying to have the windows replaced. Though I was finally compensated, I decided to look for an alternative insurance cover provider.
"
Ronnie Jake
Collected.reviews
Nov 29, 2021
Featured for: Mixed claims experience; changed provider
Used to be good, now rubbish to claim from.
"I used to use Insurance4carhire years ago, and they were excellent. I made one small claim in about 15 years which they dealt with quickly. I've used..."
Paul C
Trustpilot
Sep 30, 2025
Featured for: Recent unresolved claim; poor communication
Recommended!
"Good value insurance and paid..."
Dr Beresford
Trustpilot
Sep 30, 2025
Featured for: Positive claim outcome; prompt payment
PLEASE STOP THE EMAILS!!
"Personally I havent used the insurance for car hire yet as I don't need it until next week but I did email the helpline at info@insurance etc etc (no..."
Flardar
Trustpilot
Sep 30, 2025
Featured for: Excessive automated emails; communication failure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
F
Frederick Johnson
trustpilot.com
Sep 30, 2025
Car Hire Excess Policy
The process of renewal was easy to co...
P
Paul C
trustpilot.com
Sep 30, 2025
Used to be good, now rubbish to claim from.
I used to use Insurance4carhire years ago, and they were excellent. I made one small claim in about 15 years which they dealt with quickly. I've used...
J
Jo Mann
trustpilot.com
Sep 30, 2025
easy to purchase
easy to purchase, good value and option...
A
Andrew Jones
trustpilot.com
Sep 30, 2025
Strong Recommendation from a Trusted Friend
Like any insurance, the true test comes when you want to make a claim. F...
C
Colin Simpson
trustpilot.com
Sep 30, 2025
No idea what would happen if I had to…
No idea what would happen if I had to c...
v
vin roberts
trustpilot.com
Sep 30, 2025
It was easy to purchase the insurance
It was easy to purchase the insurance. hopefully I wont need to clai...
D
Dr Beresford
trustpilot.com
Sep 30, 2025
Recommended!
Good value insurance and paid...
J
Janice
trustpilot.com
Sep 30, 2025
Easy to renew and so far not had to…
Easy to renew and so far not had to clai...
A
Andrew Eccles
trustpilot.com
Sep 30, 2025
Very reputable company
Very easy to deal with. No complicated forms and having experienced making a claim in the past, what I thought would be a difficult process turned out...
F
Flardar
trustpilot.com
Sep 30, 2025
PLEASE STOP THE EMAILS!!
Personally I havent used the insurance for car hire yet as I don't need it until next week but I did email the helpline at info@insurance etc etc (no...
C
Customer Den the gas
trustpilot.com
Sep 30, 2025
Used this company for years
I have been with this company for about 8 years before it came under Swinton I have never needed to use the cover (touch wood) in a car hire issue I p...
B
Beatrice Gill
trustpilot.com
Sep 30, 2025
Excellent service and very easy renewal
...
D
Danny
trustpilot.com
Sep 30, 2025
Peace of mind.
Sadly, I had to make a claim on my first policy, but I was told not to worry and it would be taken care of. And it was sorted out very quickly. I've b...
C
Customer
trustpilot.com
Sep 30, 2025
Liked the price and ease of purchasing…
Liked the price and ease of purchasing policy. Unhappy with inability to contact...
A
Anonymous
trustpilot.com
Sep 30, 2025
Easy to purchase the policy with…
Easy to purchase the policy with immediate cover. I have had the same policy before but ha...
S
Sandra
trustpilot.com
Sep 30, 2025
Peace of mind
Was recommended this insurance by a friend as car hire people charge extortionate price for extra insurance, especially in Italy. It is a great altern...
G
Giles Pittman
trustpilot.com
Sep 30, 2025
Saves a fortune on hire car excess insurance
Their annual care excess insurance saves you a fortune on hire car point...
J
John Watson
trustpilot.com
Sep 30, 2025
Returning customer
Returning customer -...
E
ERIC DICKINSON
trustpilot.com
Sep 30, 2025
Excellent service and value for money
Excellent service and valu...
A
Anonymous
trustpilot.com
Sep 30, 2025
After using company before an…
After using company...
Conclusion
Customer feedback shows consistent strengths in the online buying and renewal process and frequent reports of good value compared with rental-desk insurance. Multiple reviewers describe successful, timely claim payments, which supports reliability of the product when claims are handled promptly. However, several reviews flag slow claim responses and problematic automated emailing or lack of timely replies; those are recurring issues to consider. If you’re considering Insurance4carhire, weigh the generally easy purchase experience and cost savings against the small but notable risk of delayed claim handling and check what direct contact channels are available before buying.