Reviewers repeatedly describe online sign-up as quick and easy. Many mention low premiums and say the cover feels good value. A clear negative thread focuses on claims, with several people reporting refused claims and slow back-and-forth with repeated document requests. The contrast is strongest between a smooth buying experience and weaker support once a claim starts.
Examples from available reviews (Jan 2019 – Mar 2026).
Sign-up was straightforward, pricing reasonable, and online management simple.
“sign‑up process was quick and straightforward”
iPhone insurance was easy to set up and well priced.
“Easy to setup iPhone insurance and at a good price”
Claim was refused despite provided usage evidence and refund denied.
“insurer refused my claim”
Claims process was slow, complicated and repeatedly requested different documents.
“Really upset with how long and complicated it is”
Many reviewers praise frontline staff for fast, polite help with setup and everyday questions. Another set describes rude agents, refused claims and refunds not being granted. Feedback splits between smooth routine support and problems at the claims stage.
Reviewers frequently call the pricing affordable and the policies good value for phone and multi-device cover. Many point to lower premiums than they paid with previous insurers. Only a small number question the pricing.
Customers describe an easy online journey, with clear forms and simple policy management. Several highlight quick, hassle-free sign-up and a straightforward website. No major complaints stand out about the online experience.
Comments on repair results and cover terms are limited but positive. A few reviewers say repairs fixed screens and mention cover for accidental damage and loss. These product-quality notes appear only rarely in reviews.
Some reviewers like the quick replies and say phone agents sort issues out. Others describe slow, drawn-out claims messages with repeated requests for documents. Most communication complaints centre on claims rather than early questions.
Reviews fall into two main groups: customers who like the price and sign-up, and claimants who describe a frustrating claims process. This divide explains the sharp contrast in ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
I recently purchased mobile phone insurance from Insurance2go and I am thoroughly impressed with their service. The process of getting a quote was quick and easy, with no complicated jargon or hidden fees.
The price for the insurance is also very reasonable, starting at just £2.99 per month, which gives me peace of mind in case anything happens to my phone. The fact that they cover gadgets up to 3 years old is also reassuring, as many other insurers only cover newer devices.
What sets Insurance2go apart though is their excellent customer service. Whenever I have called them with a query or issue, they have always been polite and helpful in resolving it quickly.
Overall, I would highly recommend Insurance2go to anyone looking for reliable gadget insurance at an affordable price. Their excellent Trustpilot rating speaks for itself!
Reviewer warned that company will not pay claims and advised against using.
“they never going to give you any claims”
Setup was quick and cover suited needs, costing much less.
“Quick and easy to set up.”
Claims process was slow, complicated and repeatedly requested different documents.
“Really upset with how long and complicated it is”
Reviewer was very happy with the value and experience.
“very happy with the value and experience.”
Site was easy to navigate and priced well.
“Easy site to navigate, very good price, well pleased!”
Full cover for accidental damage and loss was easy to arrange online.
“full cover for accidental damage and loss (not just theft)”
Service was fab and very easy to do.
“Fab service! Soooo easy to do!”
First time insurance taken out for a Galaxy S10 Plus.
“Just insured my Galaxy S10 plus with insurance 2 Go for the first time,”
Cover is great and fairly priced, leading to repeat business.
“great cover at an fair price. So good I keep coming back.”
Reviewer was very happy with cover and will recommend it.
“Very, very happy with every aspect of the cover.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Insurance2go is a UK insurer that focuses on cover for consumer electronics such as smartphones, tablets and laptops. Customers can buy and renew policies online, using the website to get a quote and set up cover. Policies often include accidental damage plus loss and theft, and people can insure one device or bundle multiple devices under one policy. The company posts policy documents and contact options online for quote questions and claim submissions.