Reviewers consistently report a straightforward online sign-up process, low monthly premiums and useful options such as multi-device cover and protection for older devices. Multiple comments praise individual staff members and quick repair outcomes, indicating reliable front-line service for routine queries. However, at least one reviewer reports a serious issue with the claims process, including a denied claim and an unresolved refund request; prospective customers should review the insurer’s claims evidence requirements and cancellation/refund terms. Before buying, check device eligibility, documentary requirements for claims, and whether payment dates can be adjusted to suit your finances.
Examples from available reviews (Jan 2019 – Feb 2026).
Reasonably priced phone insurance with helpful customer service.
“What sets Insurance2go apart though is their excellent customer service.”
Claim was refused despite provided usage evidence and refund denied.
“insurer refused my claim”
Multi-device cover was good value and quick to set up.
“best value for money on the market”
Lisa provided helpful, polite service and reviewer was pleased.
“Lisa was very helpful, polite and cheerful”
Most reviewers praise polite, knowledgeable staff and fast help with policy setup or repairs; one reviewer reports an obstructive claims experience and disputed refund.
Many reviewers describe policies as cheap or good value, mentioning low monthly premiums and multi-device discounts as reasons they chose the cover.
Setting up cover and obtaining quotes is repeatedly described as quick, simple and hassle-free online; occasional administrative queries were resolved by phone.
Reviewers note useful features such as cover for older devices and multi-device policies, though one user reported a denied claim and coverage dispute.
Named advisors and phone support are often commended for helpful, courteous responses; one review says refund requests went unanswered during a claim dispute.
Most reviewers report a positive overall experience and recommend the insurer; a single detailed complaint highlights a problematic claims outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
I recently purchased mobile phone insurance from Insurance2go and I am thoroughly impressed with their service. The process of getting a quote was quick and easy, with no complicated jargon or hidden fees.
The price for the insurance is also very reasonable, starting at just £2.99 per month, which gives me peace of mind in case anything happens to my phone. The fact that they cover gadgets up to 3 years old is also reassuring, as many other insurers only cover newer devices.
What sets Insurance2go apart though is their excellent customer service. Whenever I have called them with a query or issue, they have always been polite and helpful in resolving it quickly.
Overall, I would highly recommend Insurance2go to anyone looking for reliable gadget insurance at an affordable price. Their excellent Trustpilot rating speaks for itself!
Reviewer warned that company will not pay claims and advised against using.
“they never going to give you any claims”
Setup was quick and cover suited needs, costing much less.
“Quick and easy to set up.”
Claims process was slow, complicated and repeatedly requested different documents.
“Really upset with how long and complicated it is”
Reviewer was very happy with the value and experience.
“very happy with the value and experience.”
Site was easy to navigate and priced well.
“Easy site to navigate, very good price, well pleased!”
Full cover for accidental damage and loss was easy to arrange online.
“full cover for accidental damage and loss (not just theft)”
Service was fab and very easy to do.
“Fab service! Soooo easy to do!”
First time insurance taken out for a Galaxy S10 Plus.
“Just insured my Galaxy S10 plus with insurance 2 Go for the first time,”
Cover is great and fairly priced, leading to repeat business.
“great cover at an fair price. So good I keep coming back.”
Reviewer was very happy with cover and will recommend it.
“Very, very happy with every aspect of the cover.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Insurance2go is a UK-focused provider of gadget and mobile phone insurance, offering online quotes and monthly policies. Customers commonly research its cover for older devices, multi-device options and claims handling before purchasing. This summary collates user reviews to help consumers assess setup, service and claims experiences.