Reviewers consistently report a straightforward online sign-up process, low monthly premiums and useful options such as multi-device cover and protection for older devices. Multiple comments praise individual staff members and quick repair outcomes, indicating reliable front-line service for routine queries. However, at least one reviewer reports a serious issue with the claims process, including a denied claim and an unresolved refund request; prospective customers should review the insurer’s claims evidence requirements and cancellation/refund terms. Before buying, check device eligibility, documentary requirements for claims, and whether payment dates can be adjusted to suit your finances.
Examples from available reviews (Jan 2019 – Feb 2026).
Reasonably priced phone insurance with helpful customer service.
“What sets Insurance2go apart though is their excellent customer service.”
Claim was refused despite provided usage evidence and refund denied.
“insurer refused my claim”
Multi-device cover was good value and quick to set up.
“best value for money on the market”
Lisa provided helpful, polite service and reviewer was pleased.
“Lisa was very helpful, polite and cheerful”
Most reviewers praise polite, knowledgeable staff and fast help with policy setup or repairs; one reviewer reports an obstructive claims experience and disputed refund.
Many reviewers describe policies as cheap or good value, mentioning low monthly premiums and multi-device discounts as reasons they chose the cover.
Setting up cover and obtaining quotes is repeatedly described as quick, simple and hassle-free online; occasional administrative queries were resolved by phone.
Reviewers note useful features such as cover for older devices and multi-device policies, though one user reported a denied claim and coverage dispute.
Named advisors and phone support are often commended for helpful, courteous responses; one review says refund requests went unanswered during a claim dispute.
Most reviewers report a positive overall experience and recommend the insurer; a single detailed complaint highlights a problematic claims outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
The joining process was very easy.
“So easy to join”
iPhone insurance was easy to set up and well priced.
“Easy to setup iPhone insurance and at a good price”
Choosing the right policy was quick and easy.
“Quick and easy to choose the right policy”
Reviewer found the process very easy and is satisfied.
“Very easy and a satisfied customer”
Online process was easy; agent resolved a problem by phone.
“phoned agent and he solved the issue.”
Setup was great and easy according to reviewer.
“Great and easy set up 5 star”
Sign-up was straightforward, pricing reasonable, and online management simple.
“sign‑up process was quick and straightforward”
Easy process and offered at a good price.
“Easy to do and good price”
The service provided was very fast.
“Very fast service”
The process was easy to complete.
“It is Easy to do”
Policy management is easy and protects belongings.
“easy to manage the insurance policy”
Reviewer stated the service was very good.
“Very very good”
Website was easy to use with good price and cover.
“Easy to use website, Good price and great cover”
Application was easy, well explained and completed quickly.
“Easy application and all details well explained.”
Reviewer reported bad customer service and claim rejection over minor issue.
“Bad customer service”
Customer service was very rude, prompting the reviewer to cancel.
“Very rude customer service”
Reviewer was pleased with the details provided and the price.
“Pleased with full details and price.”
Long-term customer praised cheap, easy insurance and friendly staff.
“The insurance is cheap, affordable and easy to set up.”
Reviewer was happy and praised the service.
“Happy and very good service!”
Pricing was reasonable and application forms straightforward.
“Reasonably priced and straightforward application forms .Great,no problem”
Signing up was easy and offered good options.
“Was easy to get insured and good options”
Reviewer loved the experience and felt very safe.
“Love the experience and very safe”
Long-term customer praised helpful service and easy policy switch.
“consistently good customer service”
Policy setup was quick and advisors were helpful, but DD date couldn't be chosen.
“advisors are knowledgeable, friendly and polite.”
Multi-device cover was good value and quick to set up.
“best value for money on the market”
Everything was easy and perfect according to reviewer.
“Everything its easy and perfect thank you😊”
Phone screen was repaired and now looks brand new.
“screen fixed looks brand new”
Setting up insurance was very easy.
“Very easy to set up insurance”
Lisa provided helpful, polite service and reviewer was pleased.
“Lisa was very helpful, polite and cheerful”
Claim was refused despite provided usage evidence and refund denied.
“insurer refused my claim”
The process was quick, easy and affordable.
“doesn't break the bank.”
Policy was cheap and easy to set up.
“Easy to set up policy cheap”
Insurance was described as cheap and simple.
“Cheap and simple”
Reviewer noted good reviews and hopes laptop will be protected.
“Hope they protect my daughters laptop...tbc”
Company replied promptly and was great to deal with.
“replied to my questions by return.”
Setting up insurance was easy; reviewer hasn't made a claim yet.
“Easy to set up insurance.”
Online policy application was quick, simple and hassle-free.
“No hassle quick and simple online insurance policy application”
Obtaining insurance was easy and the cover offered good value.
“brilliant and good value”
Policy setup was easy and offered good value.
“Easy to set up,and good value.”
Online application was easy and cheaper than previous insurer.
“Brilliant easy online application form.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Insurance2go is a UK-focused provider of gadget and mobile phone insurance, offering online quotes and monthly policies. Customers commonly research its cover for older devices, multi-device options and claims handling before purchasing. This summary collates user reviews to help consumers assess setup, service and claims experiences.