Reviews Analysed
21
We Collect & Analyse Reviews
Insurance2go
Experiences & Reviews
Insurance2go is a UK-focused provider of gadget and mobile phone insurance, offering online quotes and monthly policies. Customers commonly research its cover for older devices, multi-device options and claims handling before purchasing. This summary collates user reviews to help consumers assess setup, service and claims experiences.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
14d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers praise polite, knowledgeable staff and fast help with policy setup or repairs; one reviewer reports an obstructive claims experience and disputed refund.
Share
Strong
12%
💰
Value for money
Many reviewers describe policies as cheap or good value, mentioning low monthly premiums and multi-device discounts as reasons they chose the cover.
Share
Strong
14%
⚡
User experience
Setting up cover and obtaining quotes is repeatedly described as quick, simple and hassle-free online; occasional administrative queries were resolved by phone.
Share
Strong
28%
🔧
Product quality
Reviewers note useful features such as cover for older devices and multi-device policies, though one user reported a denied claim and coverage dispute.
Share
Strong
14%
📞
Communication
Named advisors and phone support are often commended for helpful, courteous responses; one review says refund requests went unanswered during a claim dispute.
Share
Strong
10%
⭐
Overall experience
Most reviewers report a positive overall experience and recommend the insurer; a single detailed complaint highlights a problematic claims outcome.
Share
Strong
22%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Affordable & Reliable Gadget Insurance - A Review of Insurance2go
"I recently purchased mobile phone insurance from Insurance2go and I am thoroughly impressed with their service. The process of getting a quote was quick and easy, with no complicated jargon or hidden fees. The price for the insurance is also very reasonable, starting at just £2.99 per month, which gives me peace of mind in case anything happens to my phone. The fact that they cover gadgets up to 3 years old is also reassuring, as many other insurers only cover newer devices. What sets Insurance2go apart though is their excellent customer service. Whenever I have called them with a query or issue, they have always been polite and helpful in resolving it quickly. Overall, I would highly recommend Insurance2go to anyone looking for reliable gadget insurance at an affordable price. Their excellent Trustpilot rating speaks for itself!"
Bulah Lindgren
Collected.reviews
Jun 01, 2022
Featured for: detailed mention of price, service
I took out a mobile phone insurance…
"I took out a mobile phone insurance policy with SPB UK / Insurance2Go, but their claims process has been extremely frustrating and unhelpful. I suppli..."
Antonio Giugno
Trustpilot
Sep 30, 2025
Featured for: negative claims experience, refund dispute
Really easy to fill form in i had the…
"Really easy to fill form in i had the multi cover for 3 devices best value for money on the market took 5 m..."
Mr Richard Wardle
Trustpilot
Sep 30, 2025
Featured for: multi-device cover, value highlighted
Lisa was very helpful
"Lisa was very helpful, polite and cheerful and a grea..."
BARON ADH
Trustpilot
Sep 30, 2025
Featured for: named agent praised for help
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Karen
trustpilot.com
Sep 30, 2025
Was easy to get insured and good options
Was easy to get insu...
M
Mrs Paramjeet Kaur
trustpilot.com
Sep 30, 2025
It’s very easy to get an insurance and didn’t have any problem
Love the experie...
M
Milly Jones
trustpilot.com
Sep 30, 2025
Have used I2Go for years and…
Have used I2Go for years and consistently good customer service - Lis...
S
Stephen
trustpilot.com
Sep 30, 2025
Hassle free
Really quick and easy to make policy deffo hassle free. Had to ring coz I gave the wrong bank details (doh!!!) So can confirm advisors are knowledgeab...
M
Mr Richard Wardle
trustpilot.com
Sep 30, 2025
Really easy to fill form in i had the…
Really easy to fill form in i had the multi cover for 3 devices best value for money on the market took 5 m...
R
Richard Sedlacek
trustpilot.com
Sep 30, 2025
Everything its easy and perfect thank…
Everything its easy a...
Z
Zeeshaan Ali
trustpilot.com
Sep 30, 2025
Great experience again
Received my phone with the scree...
L
Linda Wilson
trustpilot.com
Sep 30, 2025
Very easy to set up insurance
...
B
BARON ADH
trustpilot.com
Sep 30, 2025
Lisa was very helpful
Lisa was very helpful, polite and cheerful and a grea...
A
Antonio Giugno
trustpilot.com
Sep 30, 2025
I took out a mobile phone insurance…
I took out a mobile phone insurance policy with SPB UK / Insurance2Go, but their claims process has been extremely frustrating and unhelpful. I suppli...
S
Stuart Savage Landscaping
trustpilot.com
Sep 30, 2025
Something quick
Something quick, easy to do,...
C
Customer
trustpilot.com
Sep 30, 2025
Easy to set up policy cheap
...
M
Miss Anna Hunter
trustpilot.com
Sep 30, 2025
Cheap and simple
...
D
Donna Lee
trustpilot.com
Sep 30, 2025
Good reviews
Good reviews Hope they prote...
D
Dovetail
trustpilot.com
Sep 30, 2025
Great company to deal with
Great company to deal with , re...
V
Vikki
trustpilot.com
Sep 30, 2025
Easy to set up insurance
Easy to set up insurance. Haven’t had to use them yet and so I...
S
Saf
trustpilot.com
Sep 30, 2025
No hassle quick and simple online…
No hassle quick and simple onli...
C
Carl
trustpilot.com
Sep 30, 2025
The experience I had getting the…
The experience I had getting the insurance was easy and su...
J
Joan West
trustpilot.com
Sep 30, 2025
Easy to set up,and good value.
Easy to set up,...
F
Faye.
trustpilot.com
Sep 30, 2025
Brilliant easy online application form
Brilliant easy online application form. My daughters phone was covered straight away. Alot of companies wont insure a phone over a certain amount of...
Conclusion
Reviewers consistently report a straightforward online sign-up process, low monthly premiums and useful options such as multi-device cover and protection for older devices. Multiple comments praise individual staff members and quick repair outcomes, indicating reliable front-line service for routine queries. However, at least one reviewer reports a serious issue with the claims process, including a denied claim and an unresolved refund request; prospective customers should review the insurer’s claims evidence requirements and cancellation/refund terms. Before buying, check device eligibility, documentary requirements for claims, and whether payment dates can be adjusted to suit your finances.