Affordable & Reliable Gadget Insurance - A Review of Insurance2go - I recently purchased mobile phone insurance from Insurance2go and I am thoroughly impressed with their service. The process of getting a quote was quick and easy, with no complicated jargon or hidden fees. The price for the insurance is also very reasonable, starting at just £2.99 per month, which gives me peace of mind in case anything happens to my phone. The fact that they cover gadgets up to 3 years old is also reassuring, as many other insurers only cover newer devices. What sets Insurance2go apart though is their excellent customer service. Whenever I have called them with a query or issue, they have always been polite and helpful in resolving it quickly. Overall, I would highly recommend Insurance2go to anyone looking for reliable gadget insurance at an affordable price. Their excellent Trustpilot rating speaks for itself!
Insurance2go
Reviews & Experiences
Reviewers consistently report a straightforward online sign-up process, low monthly premiums and useful options such as multi-device cover and protection for older devices. Multiple comments praise individual staff members and quick repair outcomes, indicating reliable front-line service for routine queries. However, at least one reviewer reports a serious issue with the claims process, including a denied claim and an unresolved refund request; prospective customers should review the insurer’s claims evidence requirements and cancellation/refund terms. Before buying, check device eligibility, documentary requirements for claims, and whether payment dates can be adjusted to suit your finances.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Jun 2022 – Oct 2025).
I took out a mobile phone insurance policy with SPB UK / Insurance2Go, but their claims process has been extremely frustrating and unhelpful. I suppli...
Really easy to fill form in i had the multi cover for 3 devices best value for money on the market took 5 m...
Lisa was very helpful, polite and cheerful and a grea...
What reviewers often mention
Service quality
Most reviewers praise polite, knowledgeable staff and fast help with policy setup or repairs; one reviewer reports an obstructive claims experience and disputed refund.
Value for money
Many reviewers describe policies as cheap or good value, mentioning low monthly premiums and multi-device discounts as reasons they chose the cover.
User experience
Setting up cover and obtaining quotes is repeatedly described as quick, simple and hassle-free online; occasional administrative queries were resolved by phone.
Product quality
Reviewers note useful features such as cover for older devices and multi-device policies, though one user reported a denied claim and coverage dispute.
Communication
Named advisors and phone support are often commended for helpful, courteous responses; one review says refund requests went unanswered during a claim dispute.
Overall experience
Most reviewers report a positive overall experience and recommend the insurer; a single detailed complaint highlights a problematic claims outcome.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Was easy to get insured and good options
It’s very easy to get an insurance and didn’t have any problem - Love the experie...
Have used I2Go for years and consistently good customer service - Lis...
Hassle free - Really quick and easy to make policy deffo hassle free. Had to ring coz I gave the wrong bank details (doh!!!) So can confirm advisors are knowledgeab...
Really easy to fill form in i had the multi cover for 3 devices best value for money on the market took 5 m...
Everything its easy and perfect thank…
Great experience again - Received my phone with the scree...
Very easy to set up insurance - ...
Lisa was very helpful, polite and cheerful and a grea...
I took out a mobile phone insurance policy with SPB UK / Insurance2Go, but their claims process has been extremely frustrating and unhelpful. I suppli...
Something quick, easy to do,...
Easy to set up policy cheap - ...
Cheap and simple - ...
Good reviews Hope they prote...
Great company to deal with , re...
Easy to set up insurance. Haven’t had to use them yet and so I...
No hassle quick and simple online…
The experience I had getting the insurance was easy and su...
Easy to set up,and good value. - Easy to set up,...
Brilliant easy online application form. My daughters phone was covered straight away. Alot of companies wont insure a phone over a certain amount of...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Insurance2go
Insurance2go is a UK-focused provider of gadget and mobile phone insurance, offering online quotes and monthly policies. Customers commonly research its cover for older devices, multi-device options and claims handling before purchasing. This summary collates user reviews to help consumers assess setup, service and claims experiences.