Reviewers repeatedly describe online sign-up as quick and easy. Many mention low premiums and say the cover feels good value. A clear negative thread focuses on claims, with several people reporting refused claims and slow back-and-forth with repeated document requests. The contrast is strongest between a smooth buying experience and weaker support once a claim starts.
Examples from available reviews (Jan 2019 – Mar 2026).
Sign-up was straightforward, pricing reasonable, and online management simple.
“sign‑up process was quick and straightforward”
iPhone insurance was easy to set up and well priced.
“Easy to setup iPhone insurance and at a good price”
Claim was refused despite provided usage evidence and refund denied.
“insurer refused my claim”
Claims process was slow, complicated and repeatedly requested different documents.
“Really upset with how long and complicated it is”
Many reviewers praise frontline staff for fast, polite help with setup and everyday questions. Another set describes rude agents, refused claims and refunds not being granted. Feedback splits between smooth routine support and problems at the claims stage.
Reviewers frequently call the pricing affordable and the policies good value for phone and multi-device cover. Many point to lower premiums than they paid with previous insurers. Only a small number question the pricing.
Customers describe an easy online journey, with clear forms and simple policy management. Several highlight quick, hassle-free sign-up and a straightforward website. No major complaints stand out about the online experience.
Comments on repair results and cover terms are limited but positive. A few reviewers say repairs fixed screens and mention cover for accidental damage and loss. These product-quality notes appear only rarely in reviews.
Some reviewers like the quick replies and say phone agents sort issues out. Others describe slow, drawn-out claims messages with repeated requests for documents. Most communication complaints centre on claims rather than early questions.
Reviews fall into two main groups: customers who like the price and sign-up, and claimants who describe a frustrating claims process. This divide explains the sharp contrast in ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
The joining process was very easy.
“So easy to join”
iPhone insurance was easy to set up and well priced.
“Easy to setup iPhone insurance and at a good price”
Choosing the right policy was quick and easy.
“Quick and easy to choose the right policy”
Reviewer found the process very easy and is satisfied.
“Very easy and a satisfied customer”
Online process was easy; agent resolved a problem by phone.
“phoned agent and he solved the issue.”
Setup was great and easy according to reviewer.
“Great and easy set up 5 star”
Sign-up was straightforward, pricing reasonable, and online management simple.
“sign‑up process was quick and straightforward”
Easy process and offered at a good price.
“Easy to do and good price”
The service provided was very fast.
“Very fast service”
The process was easy to complete.
“It is Easy to do”
Policy management is easy and protects belongings.
“easy to manage the insurance policy”
Reviewer stated the service was very good.
“Very very good”
Website was easy to use with good price and cover.
“Easy to use website, Good price and great cover”
Application was easy, well explained and completed quickly.
“Easy application and all details well explained.”
Reviewer reported bad customer service and claim rejection over minor issue.
“Bad customer service”
Customer service was very rude, prompting the reviewer to cancel.
“Very rude customer service”
Reviewer was pleased with the details provided and the price.
“Pleased with full details and price.”
Long-term customer praised cheap, easy insurance and friendly staff.
“The insurance is cheap, affordable and easy to set up.”
Reviewer was happy and praised the service.
“Happy and very good service!”
Pricing was reasonable and application forms straightforward.
“Reasonably priced and straightforward application forms .Great,no problem”
Signing up was easy and offered good options.
“Was easy to get insured and good options”
Reviewer loved the experience and felt very safe.
“Love the experience and very safe”
Long-term customer praised helpful service and easy policy switch.
“consistently good customer service”
Policy setup was quick and advisors were helpful, but DD date couldn't be chosen.
“advisors are knowledgeable, friendly and polite.”
Multi-device cover was good value and quick to set up.
“best value for money on the market”
Everything was easy and perfect according to reviewer.
“Everything its easy and perfect thank you😊”
Phone screen was repaired and now looks brand new.
“screen fixed looks brand new”
Setting up insurance was very easy.
“Very easy to set up insurance”
Lisa provided helpful, polite service and reviewer was pleased.
“Lisa was very helpful, polite and cheerful”
Claim was refused despite provided usage evidence and refund denied.
“insurer refused my claim”
The process was quick, easy and affordable.
“doesn't break the bank.”
Policy was cheap and easy to set up.
“Easy to set up policy cheap”
Insurance was described as cheap and simple.
“Cheap and simple”
Reviewer noted good reviews and hopes laptop will be protected.
“Hope they protect my daughters laptop...tbc”
Company replied promptly and was great to deal with.
“replied to my questions by return.”
Setting up insurance was easy; reviewer hasn't made a claim yet.
“Easy to set up insurance.”
Online policy application was quick, simple and hassle-free.
“No hassle quick and simple online insurance policy application”
Obtaining insurance was easy and the cover offered good value.
“brilliant and good value”
Policy setup was easy and offered good value.
“Easy to set up,and good value.”
Online application was easy and cheaper than previous insurer.
“Brilliant easy online application form.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Insurance2go is a UK insurer that focuses on cover for consumer electronics such as smartphones, tablets and laptops. Customers can buy and renew policies online, using the website to get a quote and set up cover. Policies often include accidental damage plus loss and theft, and people can insure one device or bundle multiple devices under one policy. The company posts policy documents and contact options online for quote questions and claim submissions.