Reviewers repeatedly praise the smooth online buying process, quick renewals, and easy-to-read policy documents. Many mention fast claim payouts and helpful agents on the phone. Several point to clear savings compared with taking cover from the hire company. A small number report one-off problems, including a broken start-date field and trouble cancelling a policy.
Examples from available reviews (Nov 2021 – Feb 2026).
Easy purchase, cheaper than hire company; claim paid quickly in full.
“it was a quick, easy process to get full payment.”
Simple application and saved £80 on a three-week car hire.
“I’ve saved £80 alone on one 3 week car hire in Spain”
Online start date field failed, forcing a phone call and irritating process.
“start date field was not working online”
Discovered insurance unnecessary and experienced difficulty cancelling.
“finding it hard to cancel”
Several reviewers say claims were handled quickly and paid in full after incidents. Many also mention helpful, responsive phone agents during the process. A few reports point to service issues, especially problems cancelling a policy.
Customers often highlight savings versus insurance sold by hire companies and describe the pricing as competitive. Some share specific amounts saved on multi-week hires. A minority mention unclear pricing or recent price rises.
Many reviewers find the website easy to use, with quick renewals and straightforward purchase steps. People also like account tools such as document access and the option to delay renewal. One rare tech issue affected the start-date field, and one reviewer wanted clearer display of linked card details.
When people needed it, they say the cover delivered the reimbursements they expected and claims moved along efficiently. Several describe both small and major claims being checked quickly and paid in full. Few question what the policy covers; complaints more often focus on cancellation or admin steps than on benefit levels.
Reviewers like getting renewal reminders and say agents explain claims clearly over the phone. Some want a clearer breakdown of pricing and discounts. A small number describe poor communication when trying to cancel.
Most reviews report high satisfaction with the easy purchase journey, the savings, and claim outcomes. Some mid-range ratings note that the real test is making a claim, and most who claimed describe good results. A minority of low scores focus on isolated site glitches or hurdles cancelling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Website easy to navigate and provided essential plain-English information.
“Easy to navigate through the site”
Company was there when support was needed.
“There when I needed you”
Small claim handled efficiently and premium remained unchanged.
“Well done on both efficiency and integrity”
Online start date field failed, forcing a phone call and irritating process.
“start date field was not working online”
Economic with an easy process.
“Economic and an easy process”
Renewal was quick and easy with immediate documents.
“The renewal was quick and easy”
Easy website, great price and good coverage.
“a great price with good coverage.”
Easy renewal process and great price.
“Easy to renew and great price.”
Site is easy to navigate online.
“Site easy to navigate on line”
Very easy to buy a policy, as usual.
“very easy to buy a policy”
Five stars for ease of purchase and pricing; no claim experience.
“I give five stars for the ease of purchase and the pricing.”
After accident abroad, company reimbursed all extra rental payments.
“paid back every penny I paid in extra to the car rental company.”
Reasonable experience; happy with policy and price.
“My experience was reasonable, nothing special.”
Good price and easy website; claim experience still untested.
“A good price on an easy to use website”
Process was easy and straightforward.
“Easy and straightforward”
Easy to organise insurance; claim handling remains untested.
“It was easy to organise the insurance”
Simple application and saved £80 on a three-week car hire.
“I’ve saved £80 alone on one 3 week car hire in Spain”
Online process straightforward; claim experience remains the true test.
“On line experience was very straightforward.”
Easy purchase, cheaper than hire company; claim paid quickly in full.
“it was a quick, easy process to get full payment.”
Easy process that removes worry about paying extra hire car insurance.
“takes the worry out of paying extra insurance”
After many years' use, claims were handled quickly and compensated.
“the claims were reviewed very quickly, and I was compensated.”
Easy to deal with, providing good offers and service.
“Easy to deal with, good offers, and good service”
Price was very reasonable and application was quick.
“Price was very reasonable and quick application”
Good value with an easy website and quick process.
“Good value for money.”
Found pricing competitive, but recent increase and opaque discount application.
“the numbers are opaque.”
Excellent value and a very easy application process.
“Excellent value and very easy to comp application for quote and acceptance.”
Product unused but account lacks visibility of linked card details.
“can’t check your card linked to the account”
Phone agent was very helpful.
“Your agent on the phone was very helpful.”
Company delivers promises and provides accessible support.
“they deliver what they say.”
Service saved a lot of money on car hire insurance.
“saved me a lot of money on car hire company insurance.”
Easy to set up and the cheapest option needed.
“much the cheapest method for what l needed.”
Discovered insurance unnecessary and experienced difficulty cancelling.
“finding it hard to cancel”
Service met expectations and did as promised.
“Did as they said.”
Offers the option to delay renewal.
“Option of delaying renewal”
Reviewer described the service as very good.
“Very Good++++++++”
Competitive prices, easy renewal, and documents available in app.
“All documents available via the App.”
It was very easy to set up a new account.
“It was very easy to set up my new an account.”
Better value than hire company insurance; efficient payout when needed.
“paid out quickly and with no problems.”
Easy and inexpensive, avoiding overcharging when hiring abroad.
“Easy to do and not to expensive”
Reviewer appreciates the renewal reminder.
“I like the reminder to renew.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
iCarhireinsurance sells car hire excess insurance for single trips and annual cover. The site offers instant quotes and a simple online checkout. Customers can download policy documents and manage their account through the online portal. The company handles claims, taking in and processing reimbursement requests. Phone support is available for policy questions and claim submissions.