Reviewers repeatedly praise the smooth online buying process, quick renewals, and easy-to-read policy documents. Many mention fast claim payouts and helpful agents on the phone. Several point to clear savings compared with taking cover from the hire company. A small number report one-off problems, including a broken start-date field and trouble cancelling a policy.
Examples from available reviews (Nov 2021 – Feb 2026).
Easy purchase, cheaper than hire company; claim paid quickly in full.
“it was a quick, easy process to get full payment.”
Simple application and saved £80 on a three-week car hire.
“I’ve saved £80 alone on one 3 week car hire in Spain”
Online start date field failed, forcing a phone call and irritating process.
“start date field was not working online”
Discovered insurance unnecessary and experienced difficulty cancelling.
“finding it hard to cancel”
Several reviewers say claims were handled quickly and paid in full after incidents. Many also mention helpful, responsive phone agents during the process. A few reports point to service issues, especially problems cancelling a policy.
Customers often highlight savings versus insurance sold by hire companies and describe the pricing as competitive. Some share specific amounts saved on multi-week hires. A minority mention unclear pricing or recent price rises.
Many reviewers find the website easy to use, with quick renewals and straightforward purchase steps. People also like account tools such as document access and the option to delay renewal. One rare tech issue affected the start-date field, and one reviewer wanted clearer display of linked card details.
When people needed it, they say the cover delivered the reimbursements they expected and claims moved along efficiently. Several describe both small and major claims being checked quickly and paid in full. Few question what the policy covers; complaints more often focus on cancellation or admin steps than on benefit levels.
Reviewers like getting renewal reminders and say agents explain claims clearly over the phone. Some want a clearer breakdown of pricing and discounts. A small number describe poor communication when trying to cancel.
Most reviews report high satisfaction with the easy purchase journey, the savings, and claim outcomes. Some mid-range ratings note that the real test is making a claim, and most who claimed describe good results. A minority of low scores focus on isolated site glitches or hurdles cancelling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I would like to say how happy I am with the service I received from your company. I had my camper van stolen and was very pleased with the service I got. The agent that helped me with my claim was great even though they were dealing with all my calls on his day off. He was very helpful and made me feel very comfortable about the whole situation. The service has been brilliant and real quick. If you are looking to insure your camper van then you have to go with this company. Their rates are really competitive compared to other companies out there too! Thank you for the great service!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
iCarhireinsurance sells car hire excess insurance for single trips and annual cover. The site offers instant quotes and a simple online checkout. Customers can download policy documents and manage their account through the online portal. The company handles claims, taking in and processing reimbursement requests. Phone support is available for policy questions and claim submissions.