Many reviewers describe long waits for claims, repeated requests for evidence, and denied claims. Several say their phones came back from repair with new problems such as screen defects and overheating. A smaller group report quick repairs or an immediate replacement. Overall, the reviews show a sharp split between frequent negative service experiences and occasional smooth outcomes.
Examples from available reviews (Aug 2018 – Mar 2026).
Claim rejected due to lacking proof of IMEI and receipts.
“I have paid into this company for four years and then turned away”
Repaired phone returned with display issues and dangerous overheating.
“Phone comes back with brown tone screen ? And gets hot when charging !”
Replacement phone received promptly after claim and document submission.
“they sent my phone out immediately.”
Smooth four-day repair process and phone returned fully fixed.
“full prosses took 4 days”
Reviews often mention slow claim handling and lengthy repair times. Several describe claims being denied after documents were requested. A minority report quick, successful replacements or repairs.
Several reviewers say they kept paying premiums while their claims stayed unresolved. One review ties a declined claim to a missed cashback payment. Clear value or fair payouts come up rarely in positive comments.
Many customers say the claim process is confusing and that they were asked more than once for the same documents. Several report rude or unhelpful phone staff and long waits to get through. A few describe an easy purchase and helpful support.
Many reports say repaired devices were returned with new issues, including screen lines, overheating, crashing, or other faults. Some reviewers name repairers who returned devices "as new" or completed successful screen replacements. Positive repair results appear in a minority of cases.
Multiple reviews mention going weeks without updates, turnaround times that did not match what was said, and having to chase for progress. Several customers say staff asked again for details already provided. A small number describe clear, timely updates from the company or repair partners.
The reviews show a strong contrast between many one-star complaints about delays, denials, and poor repairs, and scattered four- and five-star stories of fast, complete service. That gap points to polarized customer experiences. Positive experiences appear, but less often.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer accuses the company of dishonesty and deception.
“throwing my money away with these con artists.”
Claim rejected due to lacking proof of IMEI and receipts.
“I have paid into this company for four years and then turned away”
Repair delayed far beyond promised timeframe with no company response.
“I am still yet to receive my phone.”
Replacement phone received promptly after claim and document submission.
“they sent my phone out immediately.”
Claim submitted in early October received no substantive updates by late October.
“I’ve heard absolutely nothing in regards to my claim.”
Replacement process was confusing, slow, and lacked clear answers.
“Worst company and “service”.”
No updates for nine business days after a simple screen repair.
“no one answers my emails asking for updates on the status of my phone”
Repaired phone returned with display issues and dangerous overheating.
“Phone comes back with brown tone screen ? And gets hot when charging !”
Both claims suffered long delays and poor communication requiring repeated chasing.
“Had to chase them and resend again and again and again”
Claim denied despite providing required receipts and police report.
“refused to issue me with a new phone despite giving receipt, crime reference report etc.”
Claim rejected without what reviewer considers a valid excuse.
“Rejected my claim without a valid excuse”
Claim submitted weeks ago with no progress or resolution.
“Submitted claim weeks ago and getting nowhere - avoid”
Claim declined affecting expected cashback payment through Top Cashback.
“the claim was 'declined' by Gadget Cover.”
Took two months for repair and poor communication throughout.
“So after 2 months I finally got my phone repaired...”
Paid excess and monthly premiums but experienced no communication or return.
“they are still charging me every month for insurance on a device which i don't have...”
Staff were rude and repeatedly requested documents already provided.
“repeatedly ask for information and documents already provided”
No update for three weeks, reviewer regrets choosing the company.
“It has been 3 weeks and no update yet!”
Decision delayed over a month and repeatedly requested extra evidence.
“They constantly ask for different evidence to what was originally asked for.”
Long delays and repeated requests for proof left customer frustrated.
“They take forever to come back with a standard 'received' email”
Stolen phone claim unresolved after eight weeks and long hold times.
“we have now been waiting 8 weeks for this to be settled.”
Customer reports false turnaround times and disingenuous document requests.
“Awful customer service. False turnaround times & disingenuous requests.”
Poor repair quality and lack of communication after insurance repair.
“returned ‘fixed’ with two lines and a dot on the screen”
Took longer than expected but phone returned fixed with good communication.
“Got my phone back today with everything working and fixed as well as the full report.”
I recently purchased insurance for my iPhone from Gadget Cover and I am thoroughly impressed with their service. The entire process of buying the insurance policy was hassle-free and straightforward, right from choosing the plan to making the payment.
What stood out to me was that they offer interest-free instalment plans which made it easy on my wallet. They also cover a wide range of gadgets including Apple watches, Android phones and more, coming in handy for anyone who needs additional peace of mind when it comes to protecting their devices.
Their customer support team is exceptional too; they were quick to assist me with any queries I had about the policy coverage or claims process. Besides, GadgetCover’s comprehensive coverage ensures that if anything unexpected happens like theft or damage due to an accident, you will have assistance at hand.
Overall, I highly recommend Gadget Cover as their service is top-notch and affordable.
Claim denied after abroad robbery due to extensive evidence requests.
“basically making up anything they can go no pay a penny !”
Screen replaced but phone now overheats and battery life worsened.
“phone is over heating dangerously and the battery life has severly decreased.”
MMI repaired the screen well and reviewer would recommend them.
“They did a great job on replacing my screen”
Reviewer alleges company takes premiums but refuses to pay claims.
“They won't pay any compensation for your phone if you lose it.”
Repair was unsuccessful and reviewer experienced poor service from MMI.
“Very bad customer service by mmi but Alex from super gadget has been good up to now”
Repaired phone returned unstable and experiencing ongoing crashes.
“Constantly crashing and shutting down within an hour of turning back on.”
Repair agent gave misleading tracking info and Gadget Cover was unhelpful.
“so they are lying to me yet again to buy more time”
Claim complicated by excessive evidence requests and disputed gift coverage.
“now want a copy of my son’s birth certificate proving we are related .. ??”
Waiting over a month for replacement phone after slow initial contact.
“Over a month now waiting for a replacement phone.”
Claim took around a month and insurer appeared reluctant to pay.
“Took around a month to process my claim. Tried to avoid paying out.”
Smooth four-day repair process and phone returned fully fixed.
“full prosses took 4 days”
Returned in worse condition after two weeks and charged extra.
“they sent back another broken phone which was in worst condition.”
Phone repaired as new in under a week by MMI.
“Phone was sent to MMI for repair and has come back AS NEW in less than 1 week..”
Phone repeatedly returned unrepaired and company requested further repairs.
“came back in exactly the same condition (microphone not working) as when it was sent out.”
Reviewer cites rude phone staff and difficult claim processes.
“make everythign as difficult as possible. very rude on the phone”
Almost three months to settle claim and wrong replacement phone sent.
“Almost 3 months to settle claim then theysend me the wrong phone”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gadget Cover offers insurance for consumer electronics, including smartphones and tablets. Its policies outline cover options, excess amounts, and how to make a claim. Customers file claims to arrange a repair, replacement, or settlement under the policy terms. The company provides policy documents and contact details for claims and customer questions.