Reviews Analysed
21
We Collect & Analyse Reviews
Gadget Cover
Experiences & Reviews
Gadget Cover is a consumer-facing brand name associated with device insurance policies for smartphones, tablets and wearable electronics. This summary consolidates customer feedback and review signals about Gadget Cover claims handling, customer service and repairs to help consumers researching phone insurance and related cover options.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
17d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Most reviewers report slow or inconsistent claims handling, long waits and case drop‑offs; a few describe straightforward purchases and quick replacements.
Share
Weak
28%
💰
Value for money
A small number praise instalment options or affordability; several reviewers say premiums were paid without satisfactory payouts or resolution.
Share
Weak
6%
⚡
User experience
Users describe non‑working payment portals, unclear status pages and slow online processes that added delay and confusion to claims.
Share
Weak
3%
🔧
Product quality
Mixed reports: some customers praise repair quality, while others report faulty repairs, non‑genuine parts or devices returned with new faults.
Share
Mixed
4%
📞
Communication
Frequent complaints about limited or no responses, repeated requests for documents and long hold times; a minority report helpful support staff.
Share
Weak
28%
⭐
Overall experience
Overall, most reviews describe stressful, slow claim experiences and cancellations, while a small number report prompt, satisfactory resolutions.
Share
Weak
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – September 2025).
Impressed by exemplary Service - Highly recommended
"I recently purchased insurance for my iPhone from Gadget Cover and I am thoroughly impressed with their service. The entire process of buying the insurance policy was hassle-free and straightforward, right from choosing the plan to making the payment. What stood out to me was that they offer interest-free instalment plans which made it easy on my wallet. They also cover a wide range of gadgets including Apple watches, Android phones and more, coming in handy for anyone who needs additional peace of mind when it comes to protecting their devices. Their customer support team is exceptional too; they were quick to assist me with any queries I had about the policy coverage or claims process. Besides, GadgetCover’s comprehensive coverage ensures that if anything unexpected happens like theft or damage due to an accident, you will have assistance at hand. Overall, I highly recommend Gadget Cover as their service is top-notch and affordable."
Maribel Little
Collected.reviews
Mar 12, 2023
Featured for: Positive buying and support experience
The bad reviews scared me!
"My phone was stolen on Friday and I just received my replacement today on Tuesday. I wasn’t able to contact them over the weekend so once I sent all r..."
lia sienna
Trustpilot
Sep 30, 2025
Featured for: Quick replacement after theft
DO NOT USE THIS COMPANY!!
"DO NOT USE THIS COMPANY!! Sent my Google pixel 7 pro with a broken screen . Quick return. Phone comes back with brown tone screen ? And gets hot when..."
Yazmin Jevons
Trustpilot
Sep 30, 2025
Featured for: Repair caused device failure safety
My husband phone was stolen while we…
"My husband phone was stolen while we were on holiday. We have sent all relevant information, we have now been waiting 8 weeks for this to be settled...."
Barry
Trustpilot
Sep 30, 2025
Featured for: Long unresolved claim, business impact
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
MR DAVE CORKILL
trustpilot.com
Sep 30, 2025
Terrible company
Terrible company. I don't believe for one minute that the handful of positive reviews are genuine. I c...
C
C E OFFICE HEATING & PLUMBING
trustpilot.com
Sep 30, 2025
The worst of the worst insurance companies avoid avoid avoid
Don’t touch this company with a barge pole absolutely the worst insurance company ever to deal with they are like detectives when making a claim they...
J
James Longman
trustpilot.com
Sep 30, 2025
Absolute shambles
Absolute shambles. I made a claim through these to repair my phone in November. They eventually sent me the payment portal which did not work as they...
l
lia sienna
trustpilot.com
Sep 30, 2025
The bad reviews scared me!
My phone was stolen on Friday and I just received my replacement today on Tuesday. I wasn’t able to contact them over the weekend so once I sent all r...
L
Leon McKenzie
trustpilot.com
Sep 30, 2025
Very slow
I made a claim on 3rd October and it is now 27th October and apart from a few emails asking for things like receipt which I provided almost instantly,...
R
Renata S.
trustpilot.com
Sep 30, 2025
Worst company and “service”
Worst company and “service”. Avoid them because an unlucky event you will just cause more stress for yourself with them… 1st of September after passin...
A
Adalginie Garcia Perez
trustpilot.com
Sep 30, 2025
I don’t know anything about my phone
I don’t know anything about my phone, My phone has 9 business days today just for a screen change that can be done in less than 1 hour, no one answers...
Y
Yazmin Jevons
trustpilot.com
Sep 30, 2025
DO NOT USE THIS COMPANY!!
DO NOT USE THIS COMPANY!! Sent my Google pixel 7 pro with a broken screen . Quick return. Phone comes back with brown tone screen ? And gets hot when...
V
Victor
trustpilot.com
Sep 30, 2025
In 3 years made 2 claims. Both times awful experience
Awful experience both times. First time have provided all the documents via email, GadgetCover said that never received them. Had to chase them and re...
L
Leigh Summers
trustpilot.com
Sep 30, 2025
Awful experience
Awful experience. Took weeks to respond then refused to issue me with a new ph...
S
Sam Gordon
trustpilot.com
Sep 30, 2025
Rejected my claim without a valid excuse
Rejected my claim wi...
B
Barry Moore
trustpilot.com
Sep 30, 2025
Submitted claim weeks ago and getting…
Submitted claim weeks ago...
N
Neil Chick
trustpilot.com
Sep 30, 2025
Does Not Payout through Top Cashback
Not good, In April 2023 I chose not to buy mobile insurance from my phone provider directly and to buy it separately through Top Cashback. Most insure...
W
Wild Pablo
trustpilot.com
Sep 30, 2025
Absolute waste of time this outfit…
Absolute waste of time this outfit don’t waste your money go elsewhere Submitted a claim 2nd may after getting proof of purchase which has to come fro...
J
Jakub
trustpilot.com
Sep 30, 2025
They will take your money and device and leave you with nothing
I'm not normally one to complain but this is getting absolutely ridiculous at this point. I have submitted a claim with them on the 23rd of February....
C
Claire
trustpilot.com
Sep 30, 2025
Appalling service -rude staff who don't…
Appalling service -rude staff who don't speak clearly or understand what you...
F
Farid Aliev
trustpilot.com
Sep 30, 2025
Absolutely disgusted with my caser…
Absolutely disgusted with my caser worker! It has been 3 wee...
D
Danny
trustpilot.com
Sep 30, 2025
Horrendous company
Horrendous company. They outsource the claims. I’ve been waiting over a month (5 weeks) since I put in my claim to get a decision. The same...
D
Davina Sue Jones
trustpilot.com
Sep 30, 2025
0* there really should be -* to give!
I started this claim in October ( my second) I have to prove again for the second time that the phone belongs to me, gifted from my son. I tried to se...
B
Barry
trustpilot.com
Sep 30, 2025
My husband phone was stolen while we…
My husband phone was stolen while we were on holiday. We have sent all relevant information, we have now been waiting 8 weeks for this to be settled....
Conclusion
Customer feedback for Gadget Cover shows a clear pattern: many reviewers report long delays, repeated document requests and poor responsiveness during the claims process. Several reviewers describe long periods without updates or claim denials even after submitting evidence. In contrast, a minority of customers report fast replacements and satisfactory repairs. Some reviews also name a third‑party repair provider that delivered good repair quality, while others report repair‑related faults. Consumers comparing phone insurance should weigh these mixed outcomes, keep records of purchase, IMEI and receipts, and consider provider response times and third‑party repair arrangements before buying.