Many reviewers describe long waits for claims, repeated requests for evidence, and denied claims. Several say their phones came back from repair with new problems such as screen defects and overheating. A smaller group report quick repairs or an immediate replacement. Overall, the reviews show a sharp split between frequent negative service experiences and occasional smooth outcomes.
Examples from available reviews (Aug 2018 – Mar 2026).
Claim rejected due to lacking proof of IMEI and receipts.
“I have paid into this company for four years and then turned away”
Repaired phone returned with display issues and dangerous overheating.
“Phone comes back with brown tone screen ? And gets hot when charging !”
Replacement phone received promptly after claim and document submission.
“they sent my phone out immediately.”
Smooth four-day repair process and phone returned fully fixed.
“full prosses took 4 days”
Reviews often mention slow claim handling and lengthy repair times. Several describe claims being denied after documents were requested. A minority report quick, successful replacements or repairs.
Several reviewers say they kept paying premiums while their claims stayed unresolved. One review ties a declined claim to a missed cashback payment. Clear value or fair payouts come up rarely in positive comments.
Many customers say the claim process is confusing and that they were asked more than once for the same documents. Several report rude or unhelpful phone staff and long waits to get through. A few describe an easy purchase and helpful support.
Many reports say repaired devices were returned with new issues, including screen lines, overheating, crashing, or other faults. Some reviewers name repairers who returned devices "as new" or completed successful screen replacements. Positive repair results appear in a minority of cases.
Multiple reviews mention going weeks without updates, turnaround times that did not match what was said, and having to chase for progress. Several customers say staff asked again for details already provided. A small number describe clear, timely updates from the company or repair partners.
The reviews show a strong contrast between many one-star complaints about delays, denials, and poor repairs, and scattered four- and five-star stories of fast, complete service. That gap points to polarized customer experiences. Positive experiences appear, but less often.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Good repair quality but screen replacement took three weeks.
“It did take them 3 weeks to change my screen.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gadget Cover offers insurance for consumer electronics, including smartphones and tablets. Its policies outline cover options, excess amounts, and how to make a claim. Customers file claims to arrange a repair, replacement, or settlement under the policy terms. The company provides policy documents and contact details for claims and customer questions.