Reviews Analysed
21
We Collect & Analyse Reviews
Explorer Travel Insurance
Experiences & Reviews
Explorer Travel Insurance is a UK travel-insurance provider that offers single-trip and annual policies with options for different traveller needs. Consumers researching the company typically look for information on policy inclusions, claims handling, renewals, pricing and suitability for older travellers. This summary highlights recurring themes from customer reviews to help compare customer experience, communication and cover details when evaluating policies.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe prompt, professional claim handling and helpful staff; a minority report long waits and abrupt refusals.
Share
Strong
12%
💰
Value for money
Many reviews cite competitive pricing, notable renewal savings and good value for older travellers; isolated comments note cheaper competitors.
Share
Strong
17%
⚡
User experience
Users frequently report a quick, intuitive online process and straightforward renewals; a few reviewers report dropped calls and slow phone service.
Share
Strong
20%
🔧
Product quality
Reviewers note tailored cover, detailed long-trip packages and options for medical needs; one reviewer reported a refusal to renew tied to a medical referral.
Share
Strong
11%
📞
Communication
Often praised for email updates, clear electronic paperwork and regular travel tips; a small number report phone-service failures and abrupt agent responses.
Share
Strong
12%
⭐
Overall experience
Most reviewers recommend Explorer and report repeat renewals and satisfaction; a small minority experienced negative renewal or contact incidents.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
The process is easy to obtain the kind…
"The process is easy to obtain the kind of insurance you need whether short or long trips. I have been extremely please when I r..."
Sammie K Davis
Trustpilot
Sep 30, 2025
Featured for: Positive claims and renewal experience
Awful don’t bother!
"I have been covered by explorer travel insurance for the past year and called them today to renew. I mentioned that my doctor had recently referred me..."
Jane Thomas
Trustpilot
Sep 30, 2025
Featured for: Denied renewal over medical referral
Spend an hour on the phone
"Spend an hour on the phone, being number one in the queue, supposedly. Af..."
Dave Thornley
Trustpilot
Sep 30, 2025
Featured for: Long phone wait, call dropped
An annual travel policy at a very good…
"An annual travel policy at a very good price, particularly as I am in my mid 70's. Delighted to find Ian's company, as quoted prices by other on line..."
ALAN CHAMBERS
Trustpilot
Sep 30, 2025
Featured for: Good price for older traveller
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jonathan Woolley
trustpilot.com
Sep 30, 2025
Excellent travel insurers
Getting the quote one email quote back in minut...
P
Paul Ellis
trustpilot.com
Sep 30, 2025
Great service
I didn't have to make a claim or anything but I can't fault my experience. Price and schedule was very reasonab...
C
Customer
trustpilot.com
Sep 30, 2025
The cover I need at the right price
The cover I need...
V
Victoria Chaplin
trustpilot.com
Sep 30, 2025
Easy to use and great value
...
B
Barbara Clark
trustpilot.com
Sep 30, 2025
Quick and easy system to calculate…
Quick and easy system to calculate cover for additional medical needs and quick offer for annual costs. Regular con...
H
Howard Chadwick
trustpilot.com
Sep 30, 2025
Good service at renewal but no claims…
Good service at renewal but...
M
Mrs Duncan
trustpilot.com
Sep 30, 2025
Thank you for renewing my travel…
Thank you for renewing my travel insur...
S
Stuart
trustpilot.com
Sep 30, 2025
Renewal Process
The person to whom I spoke to renew my policy led me through a process of reviewing my requirements which led to the offer and acceptan...
D
Dave Thornley
trustpilot.com
Sep 30, 2025
Spend an hour on the phone
Spend an hour on the phone, being number one in the queue, supposedly. Af...
S
Sammie K Davis
trustpilot.com
Sep 30, 2025
The process is easy to obtain the kind…
The process is easy to obtain the kind of insurance you need whether short or long trips. I have been extremely please when I r...
J
Jane Thomas
trustpilot.com
Sep 30, 2025
Awful don’t bother!
I have been covered by explorer travel insurance for the past year and called them today to renew. I mentioned that my doctor had recently referred me...
D
Diana Krueger
trustpilot.com
Sep 30, 2025
Well-detailed packages for long…
Well-detailed packages...
A
ALAN CHAMBERS
trustpilot.com
Sep 30, 2025
An annual travel policy at a very good…
An annual travel policy at a very good price, particularly as I am in my mid 70's. Delighted to find Ian's company, as quoted prices by other on line...
M
Margaret Eileen Brydon
trustpilot.com
Sep 30, 2025
I was so pleased to find Explorer…
I was so pleased to find Explorer Travel Insurance as they offered me such a good deal for my annual travel insurance. I c...
C
Chen Rose
trustpilot.com
Sep 30, 2025
No fuss straightforward what I needed…
No fuss straightforward what I needed insurance at a terrifically fair price. Paperwork sent electronically and good communications and u...
L
Leicestershire User
trustpilot.com
Sep 30, 2025
Been Using Explorer Travel Insurance…
Been Using Explorer Travel Insurance (and IAN!) for years NOW! ETI are UK Based, and...
L
Lesley
trustpilot.com
Sep 30, 2025
Would definitely reccomend.
Took out with very short notice and it was really straight forward and a very...
S
Steve
trustpilot.com
Sep 30, 2025
Fast and easy
Fast and easy I was online looking for holiday insurance and found Explo...
J
JOHN ENNEW
trustpilot.com
Sep 30, 2025
Using for first time and chosen as easy…
Using for first time and chosen as e...
M
Mr Derek Bill
trustpilot.com
Sep 30, 2025
Excellent travel insurance
Excellent travel insurance, competitively priced es...
Conclusion
Customer reviews of Explorer Travel Insurance frequently highlight a fast, easy online application, competitive pricing and clear renewal communications. Several reviewers single out value for older travellers, detailed long-trip packages and generally positive claim-handling experiences. However, a small number of reviews describe poor phone service and at least one refusal to renew related to a medical referral, so consumers should check exclusions and renewal terms carefully. When comparing policies, obtain quotes, confirm cover for any pre-existing or pending medical matters and try the insurer’s contact channels before purchasing.