Customers often praise a simple buying process and easy renewals. Many reviews point to competitive prices and policies that fit travellers’ needs. Several customers value personal, human contact and regular email updates. A small number mention long phone waits, and at least one review reports a non-renewal linked to a medical assessment.
Examples from available reviews (Jul 2022 – Mar 2026).
Simple application process with competitive pricing.
“Simple to apply, competitive pricing”
Delayed luggage claim paid out quickly and without dispute.
“My claim was paid out really quickly without quibble.”
Policy renewal declined due to pending ADHD assessment, so they switched insurers.
“We can’t cover this or renew your policy - Goodbye.”
Long phone wait ended with call dropping and wasted time.
“After one hour phone goes dead.”
Many reviews describe quick, helpful claims handling and staff who talk customers through renewals. Several mention friendly, professional advisers who sort problems fast. A small minority report refusals or difficulties at renewal.
Numerous reviewers say premiums are competitive compared with larger firms and previous insurers. Several note clear savings and cover that suits annual multi-trip needs. A very small number flag rising costs as a concern.
Multiple customers report an easy online application and quick phone renewals with few steps. Many say the policy documents are clear and concise, with few hurdles when buying. A minority mention long phone waits that disrupted service.
Several reviews say the policies match the requirements travellers asked for and cover common trip types. Some customers point to detailed options for longer trips or more specialised needs. Mentions of product gaps are rare in the sample.
Many reviewers appreciate personal contact, named advisers, and regular email updates that feel clear and useful. Several comments note human replies rather than automated messages. A small number mention long waits or dropped calls when trying to reach support.
Most reviews show repeat customers and strong satisfaction with buying, service, and pricing. Feedback is mostly positive, with a few isolated negative incidents. Those negatives focus on contact delays and one reported non-renewal.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Very easy process with a reasonable quote and personal contact.
“keeps in touch all year giving a personal touch.”
Appreciates speaking to a knowledgeable human, but costs rising.
“It is good to speak to a human being and one who seems to understand their subject.”
Pleasant to deal with and offers a good price.
“Always pleasant to deal with and a good price”
Long-term customer finds coverage competitive and suitable.
“give us the exact cover we need for our travels.”
Straightforward website with clear information and competitive pricing.
“Straightforward website with precise clear information and competitive pricing”
Policy renewal over the phone was very easy.
“Very easy to renew policy over the phone”
Did not need claims; online booking was very easy and discount applied.
“The online booking was very easy”
Simple phone call set up a policy at a reasonable cost.
“A simple phone call and policy was all set up and a very reasonable cost.”
Customer feels very happy with them.
“Feel very happy with them.”
Excellent service, communication and travel cover.
“Excellent service, communication and travel cover”
Everything fit the reviewer's requirements and was satisfactory.
“All good and fits my requirement”
Policy met all needs and was offered at a reasonable price.
“Ticks all the boxes at a reasonable price.”
Second-year renewal proceeded smoothly and service was good.
“Renewal went smoothly 2nd year good service no complaints. Thank you”
Cover was clearly explained and Ian kept them updated about changes.
“Our cover was easily explained and Ian keeps us updated with any changes”
Second policy; cost was competitive and it covered cruises and older clients.
“the cost is very competitive with other companies”
Used them for a few years and received helpful claims service.
“I have never had any problems what so ever,and had to claim once.”
Website was easy to use and premiums were much cheaper.
“Easy to use website and much cheaper than other insurance companies.”
Previously impressed by staff and will use them first for cover.
“you are my first port of call when I require travel cover.”
Service was excellent, especially when the reviewer had their wallet pick pocked.
“Excellent service especially when I had my wallet pick pocked”
Easy purchase process; did not need to make a claim.
“the whole process of buying the insurance was very easy.”
Made arranging travel insurance easy with a competitive quote.
“We found Explorer made the process easy and their quote very competitive.”
Quick purchase, rapid efficient claims settlement, and great price.
“amazed at the speed and efficiency of the settlement.”
Repeated use; found them competitive and helpful on medical screening.
“found them both competitive and helpful when discussing medical screening or changes.”
Simple online process with personal communication and helpful reminders.
“he types all his own emails - not a bot...!”
Better price and coverage than larger firms, no claims experience yet.
“Good price and good coverage”
Fair premiums for a 75-year-old customer and no claims needed.
“Explorer Travel Insurance premiums are fair”
Second-year customer appreciates regular advice emails and claim details.
“Lots of updated advice contained in regular emails, details of where and how to claim too.”
Annual multi-trip cover provided at about 45% of prior insurer's cost.
“all for about 45 percent of what my previous insurer was quoting”
Delayed luggage claim paid out quickly and without dispute.
“My claim was paid out really quickly without quibble.”
Simple application process with competitive pricing.
“Simple to apply, competitive pricing”
Easy to use and good prices; returning for third year.
“Easy to use good prices will be using again for 3rd year.”
Gadget claim handled painlessly and phone replaced without issue.
“He broke his phone and it was replaced pretty painlessly.”
Year's cover purchase was easy and policy easy to understand.
“The process was easy and the cover easy to understand.”
Great value with excellent communication.
“Great value and communication excellent”
Very easy sign-up with regular contact and good value.
“Very regular contact from the company to keep me up to date.”
Twelve-month cover at a competitive price with clear conditions.
“We opted for 12 months cover and were very pleased with the price compared with other companies.”
Switched from Staysure; impressed by competitive prices and emails.
“you'll be impressed with Ian's prices.”
Personal service with useful travel tips and supportive advice.
“not being a ‘faceless’ agent but a helping hand.”
Excellent customer service and helpful contact, reasonably priced.
“Excellent customer service and great help when the need comes to contact them.”
Quick email quote and excellent prices delivered within minutes.
“excellent prices you cannot ask for more”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Explorer Travel Insurance is a UK travel insurance provider. It offers single-trip and annual multi-trip policies, with options for a range of traveller ages. Customers can get online quotes and access policy documents, with telephone support and email updates available. Explorer manages policy administration and handles claims for covered events.