Customer reviews of Explorer Travel Insurance frequently highlight a fast, easy online application, competitive pricing and clear renewal communications. Several reviewers single out value for older travellers, detailed long-trip packages and generally positive claim-handling experiences. However, a small number of reviews describe poor phone service and at least one refusal to renew related to a medical referral, so consumers should check exclusions and renewal terms carefully. When comparing policies, obtain quotes, confirm cover for any pre-existing or pending medical matters and try the insurer’s contact channels before purchasing.
Examples from available reviews (Jul 2022 – Oct 2025).
The process is easy to obtain the kind of insurance you need whether short or long trips. I have been extremely please when I r...
Awful don’t bother! - I have been covered by explorer travel insurance for the past year and called them today to renew. I mentioned that my doctor had recently referred me...
Spend an hour on the phone, being number one in the queue, supposedly. Af...
An annual travel policy at a very good price, particularly as I am in my mid 70's. Delighted to find Ian's company, as quoted prices by other on line...
Most reviewers describe prompt, professional claim handling and helpful staff; a minority report long waits and abrupt refusals.
Many reviews cite competitive pricing, notable renewal savings and good value for older travellers; isolated comments note cheaper competitors.
Users frequently report a quick, intuitive online process and straightforward renewals; a few reviewers report dropped calls and slow phone service.
Reviewers note tailored cover, detailed long-trip packages and options for medical needs; one reviewer reported a refusal to renew tied to a medical referral.
Often praised for email updates, clear electronic paperwork and regular travel tips; a small number report phone-service failures and abrupt agent responses.
Most reviewers recommend Explorer and report repeat renewals and satisfaction; a small minority experienced negative renewal or contact incidents.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Excellent travel insurers - Getting the quote one email quote back in minut...
Great service - I didn't have to make a claim or anything but I can't fault my experience. Price and schedule was very reasonab...
The cover I need at the right price
Easy to use and great value - ...
Quick and easy system to calculate cover for additional medical needs and quick offer for annual costs. Regular con...
Good service at renewal but no claims…
Thank you for renewing my travel insur...
Renewal Process - The person to whom I spoke to renew my policy led me through a process of reviewing my requirements which led to the offer and acceptan...
Spend an hour on the phone, being number one in the queue, supposedly. Af...
The process is easy to obtain the kind of insurance you need whether short or long trips. I have been extremely please when I r...
Awful don’t bother! - I have been covered by explorer travel insurance for the past year and called them today to renew. I mentioned that my doctor had recently referred me...
Well-detailed packages for long…
An annual travel policy at a very good price, particularly as I am in my mid 70's. Delighted to find Ian's company, as quoted prices by other on line...
I was so pleased to find Explorer Travel Insurance as they offered me such a good deal for my annual travel insurance. I c...
No fuss straightforward what I needed insurance at a terrifically fair price. Paperwork sent electronically and good communications and u...
Been Using Explorer Travel Insurance (and IAN!) for years NOW! ETI are UK Based, and...
Would definitely reccomend. - Took out with very short notice and it was really straight forward and a very...
Fast and easy I was online looking for holiday insurance and found Explo...
Using for first time and chosen as easy…
Excellent travel insurance, competitively priced es...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Explorer Travel Insurance is a UK travel-insurance provider that offers single-trip and annual policies with options for different traveller needs. Consumers researching the company typically look for information on policy inclusions, claims handling, renewals, pricing and suitability for older travellers. This summary highlights recurring themes from customer reviews to help compare customer experience, communication and cover details when evaluating policies.