Customer reviews of Explorer Travel Insurance frequently highlight a fast, easy online application, competitive pricing and clear renewal communications. Several reviewers single out value for older travellers, detailed long-trip packages and generally positive claim-handling experiences. However, a small number of reviews describe poor phone service and at least one refusal to renew related to a medical referral, so consumers should check exclusions and renewal terms carefully. When comparing policies, obtain quotes, confirm cover for any pre-existing or pending medical matters and try the insurer’s contact channels before purchasing.
Examples from available reviews (Jul 2022 – Feb 2026).
Easy process and fuss-free claims handling on renewals.
“they have always dealt with any insurance claims easily and fuss free.”
Policy renewal declined due to pending ADHD assessment, so they switched insurers.
“We can’t cover this or renew your policy - Goodbye.”
Long phone wait ended with call dropping and wasted time.
“After one hour phone goes dead.”
Annual policy at a very good price with useful travel tips.
“An annual travel policy at a very good price, particularly as I am in my mid 70's.”
Most reviewers describe prompt, professional claim handling and helpful staff; a minority report long waits and abrupt refusals.
Many reviews cite competitive pricing, notable renewal savings and good value for older travellers; isolated comments note cheaper competitors.
Users frequently report a quick, intuitive online process and straightforward renewals; a few reviewers report dropped calls and slow phone service.
Reviewers note tailored cover, detailed long-trip packages and options for medical needs; one reviewer reported a refusal to renew tied to a medical referral.
Often praised for email updates, clear electronic paperwork and regular travel tips; a small number report phone-service failures and abrupt agent responses.
Most reviewers recommend Explorer and report repeat renewals and satisfaction; a small minority experienced negative renewal or contact incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Intuitive online process, reasonable price and timely email updates.
“the process was intuitive and online, and I was kept up to date via email.”
Provided the cover they needed at the right price.
“The cover I need at the right price”
Easy to use service offering great value.
“Easy to use and great value”
Quick, easy system for medical cover and regular email updates.
“Quick and easy system to calculate cover”
Good renewal service, but no claims experience yet.
“Good service at renewal but no claims experience as yet.”
Hassle-free renewal process with good service.
“Thank you for renewing my travel insurance with good service and hassle free.”
Renewal via a clear, friendly adviser produced a lower price.
“The process was very clear and the person to whom I spoke was businesslike but friendly.”
Long phone wait ended with call dropping and wasted time.
“After one hour phone goes dead.”
Easy process and fuss-free claims handling on renewals.
“they have always dealt with any insurance claims easily and fuss free.”
Policy renewal declined due to pending ADHD assessment, so they switched insurers.
“We can’t cover this or renew your policy - Goodbye.”
Offers well-detailed packages for long overseas trips.
“Well-detailed packages for long overseas trips.”
Annual policy at a very good price with useful travel tips.
“An annual travel policy at a very good price, particularly as I am in my mid 70's.”
Saved about 30% compared with previous year's policy.
“I saved around 30% on the previous year.”
Straightforward purchase, electronic paperwork and good communications.
“Paperwork sent electronically and good communications and useful need to know updates.”
Long-term customer highlights Explorer is UK based and used for years.
“Been Using Explorer Travel Insurance (and IAN!) for years NOW!”
Took out cover at short notice; straightforward and reasonable.
“it was really straight forward and a very reasonable quote.”
Fast, easy online purchase with only a few clicks.
“Only a few clicks and few questions and that was done.”
First-time user found application easy and pricing good.
“Using for first time and chosen as easy to apply and pricing is very good”
Competitive pricing for travellers with health issues and over 70.
“Excellent travel insurance, competitively priced especially if you have health issues and are over 70 .”
I recently purchased Explorer Travel Insurance and I must say that my experience was nothing but positive. The sign-up process was straightforward and easy to navigate through, even for someone like me who is not very familiar with insurance policies.
One thing that stood out to me about this company is the range of coverage they offer. They offer several different plans depending on your specific travel needs, which gave me peace of mind knowing that I had chosen a policy tailored specifically for my trip.
Additionally, the customer service representatives were prompt and professional when it came time for me to make a claim. They made the process simple and stress-free, which was greatly appreciated during what could have been a frustrating situation.
Overall, I would highly recommend Explorer Travel Insurance to anyone in need of reliable travel coverage. Their attention to detail and focus on customer satisfaction truly sets them apart from other insurance providers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Explorer Travel Insurance is a UK travel-insurance provider that offers single-trip and annual policies with options for different traveller needs. Consumers researching the company typically look for information on policy inclusions, claims handling, renewals, pricing and suitability for older travellers. This summary highlights recurring themes from customer reviews to help compare customer experience, communication and cover details when evaluating policies.