Customers often praise a simple buying process and easy renewals. Many reviews point to competitive prices and policies that fit travellers’ needs. Several customers value personal, human contact and regular email updates. A small number mention long phone waits, and at least one review reports a non-renewal linked to a medical assessment.
Examples from available reviews (Jul 2022 – Mar 2026).
Simple application process with competitive pricing.
“Simple to apply, competitive pricing”
Delayed luggage claim paid out quickly and without dispute.
“My claim was paid out really quickly without quibble.”
Policy renewal declined due to pending ADHD assessment, so they switched insurers.
“We can’t cover this or renew your policy - Goodbye.”
Long phone wait ended with call dropping and wasted time.
“After one hour phone goes dead.”
Many reviews describe quick, helpful claims handling and staff who talk customers through renewals. Several mention friendly, professional advisers who sort problems fast. A small minority report refusals or difficulties at renewal.
Numerous reviewers say premiums are competitive compared with larger firms and previous insurers. Several note clear savings and cover that suits annual multi-trip needs. A very small number flag rising costs as a concern.
Multiple customers report an easy online application and quick phone renewals with few steps. Many say the policy documents are clear and concise, with few hurdles when buying. A minority mention long phone waits that disrupted service.
Several reviews say the policies match the requirements travellers asked for and cover common trip types. Some customers point to detailed options for longer trips or more specialised needs. Mentions of product gaps are rare in the sample.
Many reviewers appreciate personal contact, named advisers, and regular email updates that feel clear and useful. Several comments note human replies rather than automated messages. A small number mention long waits or dropped calls when trying to reach support.
Most reviews show repeat customers and strong satisfaction with buying, service, and pricing. Feedback is mostly positive, with a few isolated negative incidents. Those negatives focus on contact delays and one reported non-renewal.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Intuitive online process, reasonable price and timely email updates.
“the process was intuitive and online, and I was kept up to date via email.”
Provided the cover they needed at the right price.
“The cover I need at the right price”
Easy to use service offering great value.
“Easy to use and great value”
Quick, easy system for medical cover and regular email updates.
“Quick and easy system to calculate cover”
Good renewal service, but no claims experience yet.
“Good service at renewal but no claims experience as yet.”
Hassle-free renewal process with good service.
“Thank you for renewing my travel insurance with good service and hassle free.”
Renewal via a clear, friendly adviser produced a lower price.
“The process was very clear and the person to whom I spoke was businesslike but friendly.”
Long phone wait ended with call dropping and wasted time.
“After one hour phone goes dead.”
Easy process and fuss-free claims handling on renewals.
“they have always dealt with any insurance claims easily and fuss free.”
Policy renewal declined due to pending ADHD assessment, so they switched insurers.
“We can’t cover this or renew your policy - Goodbye.”
Offers well-detailed packages for long overseas trips.
“Well-detailed packages for long overseas trips.”
Annual policy at a very good price with useful travel tips.
“An annual travel policy at a very good price, particularly as I am in my mid 70's.”
Saved about 30% compared with previous year's policy.
“I saved around 30% on the previous year.”
Straightforward purchase, electronic paperwork and good communications.
“Paperwork sent electronically and good communications and useful need to know updates.”
Long-term customer highlights Explorer is UK based and used for years.
“Been Using Explorer Travel Insurance (and IAN!) for years NOW!”
Took out cover at short notice; straightforward and reasonable.
“it was really straight forward and a very reasonable quote.”
Fast, easy online purchase with only a few clicks.
“Only a few clicks and few questions and that was done.”
First-time user found application easy and pricing good.
“Using for first time and chosen as easy to apply and pricing is very good”
Competitive pricing for travellers with health issues and over 70.
“Excellent travel insurance, competitively priced especially if you have health issues and are over 70 .”
I recently purchased Explorer Travel Insurance and I must say that my experience was nothing but positive. The sign-up process was straightforward and easy to navigate through, even for someone like me who is not very familiar with insurance policies.
One thing that stood out to me about this company is the range of coverage they offer. They offer several different plans depending on your specific travel needs, which gave me peace of mind knowing that I had chosen a policy tailored specifically for my trip.
Additionally, the customer service representatives were prompt and professional when it came time for me to make a claim. They made the process simple and stress-free, which was greatly appreciated during what could have been a frustrating situation.
Overall, I would highly recommend Explorer Travel Insurance to anyone in need of reliable travel coverage. Their attention to detail and focus on customer satisfaction truly sets them apart from other insurance providers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Explorer Travel Insurance is a UK travel insurance provider. It offers single-trip and annual multi-trip policies, with options for a range of traveller ages. Customers can get online quotes and access policy documents, with telephone support and email updates available. Explorer manages policy administration and handles claims for covered events.