Reviews Analysed
21
We Collect & Analyse Reviews
Confused.com
Experiences & Reviews
Confused.com is a UK-based online price comparison service that helps consumers compare car insurance and related products from multiple providers. The site aggregates quotes and directs users to purchase policies or contact partner insurers, commonly used to identify competitive premiums and quick online quotes.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
14d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers cite helpful, quick service and satisfactory support; a minority report poor handling of third‑party issues or being passed back to insurers.
Share
Strong
12%
💰
Value for money
Many users report cheaper quotes, competitive or best deals and clear savings; a few warn of price increases or extra charges from specific insurers.
Share
Strong
27%
⚡
User experience
Site navigation and quote process are frequently described as easy and straightforward; one reviewer noted remaining confusion despite apparent ease of use.
Share
Strong
27%
🔧
Product quality
Several reviewers are satisfied with the insurance cover found; isolated complaints relate to insurer transparency over cover details and add‑on costs.
Share
Strong
10%
📞
Communication
Mixed reports: isolated praise for clear personal communication, but multiple complaints about poor third‑party communication or being directed to contact providers.
Share
Weak
6%
⭐
Overall experience
Overall experiences skew positive, noting rewards, freebies and fast quotes; some users report negative outcomes when dealing with specific partner insurers.
Share
Strong
18%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
A Positive Review of Confused.com Rewards
"After purchasing car insurance through Confused.com, I am thoroughly impressed with their service. The website was very easy to use and provided me with a variety of options to choose from which helped me save costs as well. The best part about using Confused.com was the rewards program that they offer along with their products. I was pleasantly surprised when I received my free gift just for choosing them - it's not something you expect these days! Overall, my experience with Confused.com has been fantastic and I highly recommend them to anyone looking for insurance comparison services."
Ada
Collected.reviews
Aug 19, 2022
Featured for: Highlights rewards and ease
A straight forward process
"A straight forward process, the prices quoted..."
paul
Trustpilot
Sep 30, 2025
Featured for: Typical positive value claim
Watch out for some insurance providers
"Generally good, 3-star score is namely due to some of the insurance providers not being as transparent with their policies (controls over excess, etc...."
Mr Rory St Quintin
Trustpilot
Sep 30, 2025
Featured for: Detailed insurer transparency complaint
Confused.com advertised a company…
"Confused.com advertised a company called Car Insurance Experts. I purchased their car insureance via Confused.com. Car insurance experts called me 2 d..."
AO
Trustpilot
Sep 30, 2025
Featured for: Example of third party issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mr Paul Newman
trustpilot.com
Sep 30, 2025
Great price and cover
My partner as a policy with you as a...
P
Patrick Sturman
trustpilot.com
Sep 30, 2025
Result for cheaper car insurance.
Routine check at renewal date of car insurance revealed MUCH cheaper qu...
c
christine johnson
trustpilot.com
Sep 30, 2025
Very easy site to use …
Very easy to get quotes from and t...
K
Karen
trustpilot.com
Sep 30, 2025
Good communication by Liam
Good communication by Liam. Full explain...
A
Ann Swallow
trustpilot.com
Sep 30, 2025
Easy to use but still confused
Easy to use but...
p
paul
trustpilot.com
Sep 30, 2025
A straight forward process
A straight forward process, the prices quoted...
W
Waseem
trustpilot.com
Sep 30, 2025
Best deal I found
...
M
Mr Rory St Quintin
trustpilot.com
Sep 30, 2025
Watch out for some insurance providers
Generally good, 3-star score is namely due to some of the insurance providers not being as transparent with their policies (controls over excess, etc....
K
Kathleen Murphy
trustpilot.com
Sep 30, 2025
Go compare with efficient
Go compare with efficient, and find me the best...
A
AU FX
trustpilot.com
Sep 30, 2025
Great Comparison site and very easy to…
Great Comparison site an...
M
Martin Dodgson
trustpilot.com
Sep 30, 2025
Good savings to be had
...
M
Martin Roberts
trustpilot.com
Sep 30, 2025
Easy to navigate through the site
Easy to navigate through the sit...
A
AO
trustpilot.com
Sep 30, 2025
Confused.com advertised a company…
Confused.com advertised a company called Car Insurance Experts. I purchased their car insureance via Confused.com. Car insurance experts called me 2 d...
D
Dave Davies
trustpilot.com
Sep 30, 2025
GOOD SET OF QUOTES EASY COMPLETION
GOOD SET OF QUOTE...
A
Albert
trustpilot.com
Sep 30, 2025
Very good on car insurance
...
A
Anna
trustpilot.com
Sep 30, 2025
Uncomplicated and so helpful
Uncomplicated. So helpful that all info from the prev...
A
Ange Sparrow
trustpilot.com
Sep 30, 2025
My car insurance policy
When I applied for the insurance policy they was extremely quick to supply me with quotes and the f...
E
Eva Zielinska-Millar
trustpilot.com
Sep 30, 2025
Competitive quote
I was offered a ver...
P
Paula
trustpilot.com
Sep 30, 2025
It shows that exactly what you need
It shows that exactly w...
i
ihomeeducate
trustpilot.com
Sep 30, 2025
Excellent car insurance service
Excellent service, with enticing freebies and offers to go along with car...
Conclusion
Reviews indicate Confused.com commonly delivers easy-to-use comparison tools and competitive car insurance quotes, with many users reporting measurable savings. Site navigation, quick quotes and occasional rewards appear repeatedly in positive feedback. However, several complaints stem from partner insurers or third parties—issues include unexpected price increases, lack of transparency on specific cover items and unsatisfactory handling of disputes. Consumers should use Confused.com to shortlist competitive options but verify final policy terms and provider details directly before purchase.