Reviews indicate Confused.com commonly delivers easy-to-use comparison tools and competitive car insurance quotes, with many users reporting measurable savings. Site navigation, quick quotes and occasional rewards appear repeatedly in positive feedback. However, several complaints stem from partner insurers or third parties—issues include unexpected price increases, lack of transparency on specific cover items and unsatisfactory handling of disputes. Consumers should use Confused.com to shortlist competitive options but verify final policy terms and provider details directly before purchase.
Examples from available reviews (Sep 2018 – Feb 2026).
Bought car insurance; easy website, good options and rewards.
“I was pleasantly surprised when I received my free gift just for choosing them”
Straightforward process with cheaper prices than other comparison sites.
“the prices quoted were cheaper than any other comparison sites.”
Some insurers lacked transparency and raised prices unpredictably.
“not being as transparent with their policies”
Provider raised quoted price by approximately £800 and charged £75 when cancelling.
“They increased the price of the car insurance quote by approximately £800.”
Most reviewers cite helpful, quick service and satisfactory support; a minority report poor handling of third‑party issues or being passed back to insurers.
Many users report cheaper quotes, competitive or best deals and clear savings; a few warn of price increases or extra charges from specific insurers.
Site navigation and quote process are frequently described as easy and straightforward; one reviewer noted remaining confusion despite apparent ease of use.
Several reviewers are satisfied with the insurance cover found; isolated complaints relate to insurer transparency over cover details and add‑on costs.
Mixed reports: isolated praise for clear personal communication, but multiple complaints about poor third‑party communication or being directed to contact providers.
Overall experiences skew positive, noting rewards, freebies and fast quotes; some users report negative outcomes when dealing with specific partner insurers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: February 2026
Rewards are hidden behind an app requirement and claiming is unclear.
“the rewards are hidden behind the need to have an app.”
Website easy to use and obtained a competitive price.
“Easy to use website.”
Found a preferred insurer and renewed, saving money.
“Found one that interested me and renewed with them”
Helped find quotes from various companies; easy to use and great experience.
“Great service to find quotes from various companies.”
Easy input produced multiple quotes and saved about £400.
“Gave me options that were £400 less than the renewal quote from my current provider”
Provided an easier way to get the best deal.
“Easier way to get the best deal”
Makes insurance easier to look for and different quotes help.
“Makes insurance easier to looks for and different quotes help”
Easy to use site helped find cheaper individual policies, saving over £400.
“saving over £400.”
Efficient service that provided much cheaper quotes than old renewal.
“quotes came in much cheaper than my old renewal.”
Very easy to use and saved £150 on car insurance.
“saved me £150 on my car insurance”
Found a better deal and saved £300 on car insurance.
“Found me a better deal on car insurance saved £300”
Reviewer got the best quotes.
“I got best quotes”
Often has the cheapest deals; £20 voucher reduces price further.
“Always seem to have the cheapest insurance deals and the £20 voucher brings the price down even further!”
Good price and easy to get a competitive quote.
“Was easy to get competitive quote”
Easy to get quotes, compare and select best option, noting details matter.
“Easy to get quotes, to make comparisons and to select best option available - which isn’t always the cheapest option after reading the details on insurers websites”
Easy to use and saved £45 though could have saved more.
“Easy to use,saved £45”
Simple website that updates your information each year.
“Simple to use web site that updates your information each year”
Comparison site fine but rewards scheme has poor communication and slow responses.
“the rewards scheme is a shambles.”
Helped find cheap insurance and staff were very helpful.
“Helped me to find cheap insurance.staff was very helpful”
Reviewer called it a great comparison site.
“Great comparison site”
Partner's policy had great price and cover.
“great price and cover”
Routine renewal check produced a much cheaper quote for same cover.
“MUCH cheaper quote for same cover.”
Very easy to get quotes and purchase chosen policy.
“Very easy to get quotes from”
Good communication from Liam; satisfied with purchase.
“Good communication by Liam.”
Site was easy to use but left reviewer confused.
“Easy to use but still confused”
Straightforward process with cheaper prices than other comparison sites.
“the prices quoted were cheaper than any other comparison sites.”
Reviewer found the best deal.
“Best deal I found”
Some insurers lacked transparency and raised prices unpredictably.
“not being as transparent with their policies”
Service efficiently found best price for the reviewer's car insurance.
“find me the best price for my car insurance.”
Great comparison site and very easy to navigate.
“Great Comparison site and very easy to navigate.”
Provided better prices and ease of use.
“better prices and ease of use”
Site was easy to navigate and offered a competitive quote.
“Very competitive quote given.”
Provider raised quoted price by approximately £800 and charged £75 when cancelling.
“They increased the price of the car insurance quote by approximately £800.”
Provided a good set of quotes and easy completion.
“GOOD SET OF QUOTES EASY COMPLETION”
Reviewer found it very good on car insurance.
“Very good on car insurance”
Uncomplicated process that carries forward previous year's information.
“all info from the previous year carries forward.”
Quotes supplied extremely quickly and first quote was very cheap.
“the first quote was amazing for me and it was extremely cheap”
Was offered a very competitive quote.
“I was offered a very competitive quote”
Site showed exactly what reviewer needed.
“It shows that exactly what you need. Thank you”
Excellent service with freebies; reviewer will use again.
“Will use again especially for the free Gregg's coffee.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Confused.com is a UK-based online price comparison service that helps consumers compare car insurance and related products from multiple providers. The site aggregates quotes and directs users to purchase policies or contact partner insurers, commonly used to identify competitive premiums and quick online quotes.