A Positive Review of Confused.com Rewards - After purchasing car insurance through Confused.com, I am thoroughly impressed with their service. The website was very easy to use and provided me with a variety of options to choose from which helped me save costs as well. The best part about using Confused.com was the rewards program that they offer along with their products. I was pleasantly surprised when I received my free gift just for choosing them - it's not something you expect these days! Overall, my experience with Confused.com has been fantastic and I highly recommend them to anyone looking for insurance comparison services.
Confused.com
Reviews & Experiences
Reviews indicate Confused.com commonly delivers easy-to-use comparison tools and competitive car insurance quotes, with many users reporting measurable savings. Site navigation, quick quotes and occasional rewards appear repeatedly in positive feedback. However, several complaints stem from partner insurers or third parties—issues include unexpected price increases, lack of transparency on specific cover items and unsatisfactory handling of disputes. Consumers should use Confused.com to shortlist competitive options but verify final policy terms and provider details directly before purchase.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Aug 2022 – Oct 2025).
A straight forward process, the prices quoted...
Watch out for some insurance providers - Generally good, 3-star score is namely due to some of the insurance providers not being as transparent with their policies (controls over excess, etc....
Confused.com advertised a company called Car Insurance Experts. I purchased their car insureance via Confused.com. Car insurance experts called me 2 d...
What reviewers often mention
Service quality
Most reviewers cite helpful, quick service and satisfactory support; a minority report poor handling of third‑party issues or being passed back to insurers.
Value for money
Many users report cheaper quotes, competitive or best deals and clear savings; a few warn of price increases or extra charges from specific insurers.
User experience
Site navigation and quote process are frequently described as easy and straightforward; one reviewer noted remaining confusion despite apparent ease of use.
Product quality
Several reviewers are satisfied with the insurance cover found; isolated complaints relate to insurer transparency over cover details and add‑on costs.
Communication
Mixed reports: isolated praise for clear personal communication, but multiple complaints about poor third‑party communication or being directed to contact providers.
Overall experience
Overall experiences skew positive, noting rewards, freebies and fast quotes; some users report negative outcomes when dealing with specific partner insurers.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Great price and cover - My partner as a policy with you as a...
Result for cheaper car insurance. - Routine check at renewal date of car insurance revealed MUCH cheaper qu...
Very easy site to use … - Very easy to get quotes from and t...
Good communication by Liam. Full explain...
Easy to use but still confused
A straight forward process, the prices quoted...
Best deal I found - ...
Watch out for some insurance providers - Generally good, 3-star score is namely due to some of the insurance providers not being as transparent with their policies (controls over excess, etc....
Go compare with efficient, and find me the best...
Great Comparison site and very easy to…
Good savings to be had - ...
Easy to navigate through the sit...
Confused.com advertised a company called Car Insurance Experts. I purchased their car insureance via Confused.com. Car insurance experts called me 2 d...
GOOD SET OF QUOTES EASY COMPLETION - GOOD SET OF QUOTE...
Very good on car insurance - ...
Uncomplicated. So helpful that all info from the prev...
My car insurance policy - When I applied for the insurance policy they was extremely quick to supply me with quotes and the f...
Competitive quote - I was offered a ver...
It shows that exactly what you need
Excellent car insurance service - Excellent service, with enticing freebies and offers to go along with car...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Confused.com
Confused.com is a UK-based online price comparison service that helps consumers compare car insurance and related products from multiple providers. The site aggregates quotes and directs users to purchase policies or contact partner insurers, commonly used to identify competitive premiums and quick online quotes.