Reviewers often say Confused.com makes it easy to compare policies and can find lower premiums. Many point to clear savings when switching or renewing. Several report trouble claiming app-based rewards and say the rewards messaging is unclear. A smaller group mentions unexpected price rises or cancellation charges after receiving a quote.
Examples from available reviews (Sep 2018 – Mar 2026).
Easy input produced multiple quotes and saved about £400.
“Gave me options that were £400 less than the renewal quote from my current provider”
Simple website that updates your information each year.
“Simple to use web site that updates your information each year”
Rewards are hidden behind an app requirement and claiming is unclear.
“the rewards are hidden behind the need to have an app.”
Provider raised quoted price by approximately £800 and charged £75 when cancelling.
“They increased the price of the car insurance quote by approximately £800.”
Several reviews describe staff and support channels as helpful and quick when customers complete purchases. Some mention freebies and an easy follow-up after the sale. Complaints about poor service appear less often.
Reviews repeatedly say the comparison tool brings up cheaper quotes and real savings. Some reviewers report saving several hundred pounds, while others see smaller cuts. Alongside the price feedback, a number of people mention vouchers and occasional freebies.
Many users call the website easy to navigate and straightforward for renewals and new quotes. Reviewers also note time-savers such as carrying over last year’s details. A minority say they still felt confused despite the simple layout.
Only a handful of reviews discuss insurer clarity and policy detail, with some concerns about providers changing terms or not being clear. These points come up far less than comments about price and ease of use. Reviewers tend to blame insurer behaviour rather than the comparison tool.
Several reviewers say the rewards scheme is poorly explained and that app-required rewards are hard to claim. A small but noticeable group reports serious problems with quoted prices going up and cancellation fees being added. A few reviews single out advisers for clear explanations, so experiences vary by channel.
Most reviews are positive, mainly because the site is easy to use and helps people save money. A smaller group reports major issues with rewards or price changes after a quote, leading to sharply different outcomes. Overall, the feedback combines strong praise for the comparisons with focused complaints about specific steps.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: March 2026
Rewards are hidden behind an app requirement and claiming is unclear.
“the rewards are hidden behind the need to have an app.”
Website easy to use and obtained a competitive price.
“Easy to use website.”
Found a preferred insurer and renewed, saving money.
“Found one that interested me and renewed with them”
Helped find quotes from various companies; easy to use and great experience.
“Great service to find quotes from various companies.”
Easy input produced multiple quotes and saved about £400.
“Gave me options that were £400 less than the renewal quote from my current provider”
Provided an easier way to get the best deal.
“Easier way to get the best deal”
Makes insurance easier to look for and different quotes help.
“Makes insurance easier to looks for and different quotes help”
Easy to use site helped find cheaper individual policies, saving over £400.
“saving over £400.”
Efficient service that provided much cheaper quotes than old renewal.
“quotes came in much cheaper than my old renewal.”
Very easy to use and saved £150 on car insurance.
“saved me £150 on my car insurance”
Found a better deal and saved £300 on car insurance.
“Found me a better deal on car insurance saved £300”
Reviewer got the best quotes.
“I got best quotes”
Often has the cheapest deals; £20 voucher reduces price further.
“Always seem to have the cheapest insurance deals and the £20 voucher brings the price down even further!”
Good price and easy to get a competitive quote.
“Was easy to get competitive quote”
Easy to get quotes, compare and select best option, noting details matter.
“Easy to get quotes, to make comparisons and to select best option available - which isn’t always the cheapest option after reading the details on insurers websites”
Easy to use and saved £45 though could have saved more.
“Easy to use,saved £45”
Simple website that updates your information each year.
“Simple to use web site that updates your information each year”
Comparison site fine but rewards scheme has poor communication and slow responses.
“the rewards scheme is a shambles.”
Helped find cheap insurance and staff were very helpful.
“Helped me to find cheap insurance.staff was very helpful”
Reviewer called it a great comparison site.
“Great comparison site”
Partner's policy had great price and cover.
“great price and cover”
Routine renewal check produced a much cheaper quote for same cover.
“MUCH cheaper quote for same cover.”
Very easy to get quotes and purchase chosen policy.
“Very easy to get quotes from”
Good communication from Liam; satisfied with purchase.
“Good communication by Liam.”
Site was easy to use but left reviewer confused.
“Easy to use but still confused”
Straightforward process with cheaper prices than other comparison sites.
“the prices quoted were cheaper than any other comparison sites.”
Reviewer found the best deal.
“Best deal I found”
Some insurers lacked transparency and raised prices unpredictably.
“not being as transparent with their policies”
Service efficiently found best price for the reviewer's car insurance.
“find me the best price for my car insurance.”
Great comparison site and very easy to navigate.
“Great Comparison site and very easy to navigate.”
Provided better prices and ease of use.
“better prices and ease of use”
Site was easy to navigate and offered a competitive quote.
“Very competitive quote given.”
Provider raised quoted price by approximately £800 and charged £75 when cancelling.
“They increased the price of the car insurance quote by approximately £800.”
Provided a good set of quotes and easy completion.
“GOOD SET OF QUOTES EASY COMPLETION”
Reviewer found it very good on car insurance.
“Very good on car insurance”
Uncomplicated process that carries forward previous year's information.
“all info from the previous year carries forward.”
Quotes supplied extremely quickly and first quote was very cheap.
“the first quote was amazing for me and it was extremely cheap”
Was offered a very competitive quote.
“I was offered a very competitive quote”
Site showed exactly what reviewer needed.
“It shows that exactly what you need. Thank you”
Excellent service with freebies; reviewer will use again.
“Will use again especially for the free Gregg's coffee.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Confused.com is a UK online comparison service for insurance and related financial products. It lets users compare quotes for car insurance, home insurance, travel cover and other protection products from multiple providers. People enter their details once to compare cover levels, prices and policy features. The platform also shows promotional deals and occasional rewards or vouchers. Confused.com also offers guidance and FAQs to help customers understand insurance terms and buying steps.