Reviewers often say Confused.com makes it easy to compare policies and can find lower premiums. Many point to clear savings when switching or renewing. Several report trouble claiming app-based rewards and say the rewards messaging is unclear. A smaller group mentions unexpected price rises or cancellation charges after receiving a quote.
Examples from available reviews (Sep 2018 – Mar 2026).
Easy input produced multiple quotes and saved about £400.
“Gave me options that were £400 less than the renewal quote from my current provider”
Simple website that updates your information each year.
“Simple to use web site that updates your information each year”
Rewards are hidden behind an app requirement and claiming is unclear.
“the rewards are hidden behind the need to have an app.”
Provider raised quoted price by approximately £800 and charged £75 when cancelling.
“They increased the price of the car insurance quote by approximately £800.”
Several reviews describe staff and support channels as helpful and quick when customers complete purchases. Some mention freebies and an easy follow-up after the sale. Complaints about poor service appear less often.
Reviews repeatedly say the comparison tool brings up cheaper quotes and real savings. Some reviewers report saving several hundred pounds, while others see smaller cuts. Alongside the price feedback, a number of people mention vouchers and occasional freebies.
Many users call the website easy to navigate and straightforward for renewals and new quotes. Reviewers also note time-savers such as carrying over last year’s details. A minority say they still felt confused despite the simple layout.
Only a handful of reviews discuss insurer clarity and policy detail, with some concerns about providers changing terms or not being clear. These points come up far less than comments about price and ease of use. Reviewers tend to blame insurer behaviour rather than the comparison tool.
Several reviewers say the rewards scheme is poorly explained and that app-required rewards are hard to claim. A small but noticeable group reports serious problems with quoted prices going up and cancellation fees being added. A few reviews single out advisers for clear explanations, so experiences vary by channel.
Most reviews are positive, mainly because the site is easy to use and helps people save money. A smaller group reports major issues with rewards or price changes after a quote, leading to sharply different outcomes. Overall, the feedback combines strong praise for the comparisons with focused complaints about specific steps.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: March 2026
After purchasing car insurance through Confused.com, I am thoroughly impressed with their service. The website was very easy to use and provided me with a variety of options to choose from which helped me save costs as well. The best part about using Confused.com was the rewards program that they offer along with their products.
I was pleasantly surprised when I received my free gift just for choosing them - it's not something you expect these days! Overall, my experience with Confused.com has been fantastic and I highly recommend them to anyone looking for insurance comparison services.
Reviewer had an extremely good experience and thanked the service.
“Extremely good thank you.”
Reviewer could not have had a better experience.
“Could not have had a better experience”
It was very easy to sort the reviewer's car insurance.
“Was very easy to sort my car insurance”
Found exactly the right car insurance and would recommend it.
“I had know problem finding car insurance which, I found exactly the one for me and would recommend it for family and friends.”
Reviewer felt it was just like all other sites.
“just like all other sites”
Good service and very quick.
“Good service very quick”
Useful site to compare insurance.
“Useful site to compare insurance”
Makes renewals cheaper without always changing companies.
“Always makes my renewal cheeper not always having to change company's”
Good prices and an easy layout; reviewer recommends it.
“Good prices, easy layout.recommend”
Likes the freebies and often finds the best quotes.
“like the freebies and quotes often the best”
Service delivered what the reviewer was looking for.
“Delivered what I was looking for.”
Reviewer uses the site to check insurance before renewing.
“All ways use to check my insurance before I renew”
Reviewer had an excellent experience and would use it again.
“Excellent would youse again”
Service is easy to use and provided the best quote.
“Absolutely fantastic so easy to use and gets you the best quote by far”
Reviewer was unsure about what happened during their experience.
“OK BUT NOT SURE WHAT HAPPENED”
Service met needs and saved the reviewer money.
“excellent done what I needed and saved me money”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Confused.com is a UK online comparison service for insurance and related financial products. It lets users compare quotes for car insurance, home insurance, travel cover and other protection products from multiple providers. People enter their details once to compare cover levels, prices and policy features. The platform also shows promotional deals and occasional rewards or vouchers. Confused.com also offers guidance and FAQs to help customers understand insurance terms and buying steps.