Reviews indicate Confused.com commonly delivers easy-to-use comparison tools and competitive car insurance quotes, with many users reporting measurable savings. Site navigation, quick quotes and occasional rewards appear repeatedly in positive feedback. However, several complaints stem from partner insurers or third parties—issues include unexpected price increases, lack of transparency on specific cover items and unsatisfactory handling of disputes. Consumers should use Confused.com to shortlist competitive options but verify final policy terms and provider details directly before purchase.
Examples from available reviews (Sep 2018 – Feb 2026).
Bought car insurance; easy website, good options and rewards.
“I was pleasantly surprised when I received my free gift just for choosing them”
Straightforward process with cheaper prices than other comparison sites.
“the prices quoted were cheaper than any other comparison sites.”
Some insurers lacked transparency and raised prices unpredictably.
“not being as transparent with their policies”
Provider raised quoted price by approximately £800 and charged £75 when cancelling.
“They increased the price of the car insurance quote by approximately £800.”
Most reviewers cite helpful, quick service and satisfactory support; a minority report poor handling of third‑party issues or being passed back to insurers.
Many users report cheaper quotes, competitive or best deals and clear savings; a few warn of price increases or extra charges from specific insurers.
Site navigation and quote process are frequently described as easy and straightforward; one reviewer noted remaining confusion despite apparent ease of use.
Several reviewers are satisfied with the insurance cover found; isolated complaints relate to insurer transparency over cover details and add‑on costs.
Mixed reports: isolated praise for clear personal communication, but multiple complaints about poor third‑party communication or being directed to contact providers.
Overall experiences skew positive, noting rewards, freebies and fast quotes; some users report negative outcomes when dealing with specific partner insurers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: February 2026
After purchasing car insurance through Confused.com, I am thoroughly impressed with their service. The website was very easy to use and provided me with a variety of options to choose from which helped me save costs as well. The best part about using Confused.com was the rewards program that they offer along with their products.
I was pleasantly surprised when I received my free gift just for choosing them - it's not something you expect these days! Overall, my experience with Confused.com has been fantastic and I highly recommend them to anyone looking for insurance comparison services.
Reviewer had an extremely good experience and thanked the service.
“Extremely good thank you.”
Reviewer could not have had a better experience.
“Could not have had a better experience”
It was very easy to sort the reviewer's car insurance.
“Was very easy to sort my car insurance”
Found exactly the right car insurance and would recommend it.
“I had know problem finding car insurance which, I found exactly the one for me and would recommend it for family and friends.”
Reviewer felt it was just like all other sites.
“just like all other sites”
Good service and very quick.
“Good service very quick”
Useful site to compare insurance.
“Useful site to compare insurance”
Makes renewals cheaper without always changing companies.
“Always makes my renewal cheeper not always having to change company's”
Good prices and an easy layout; reviewer recommends it.
“Good prices, easy layout.recommend”
Likes the freebies and often finds the best quotes.
“like the freebies and quotes often the best”
Service delivered what the reviewer was looking for.
“Delivered what I was looking for.”
Reviewer uses the site to check insurance before renewing.
“All ways use to check my insurance before I renew”
Reviewer had an excellent experience and would use it again.
“Excellent would youse again”
Service is easy to use and provided the best quote.
“Absolutely fantastic so easy to use and gets you the best quote by far”
Reviewer was unsure about what happened during their experience.
“OK BUT NOT SURE WHAT HAPPENED”
Service met needs and saved the reviewer money.
“excellent done what I needed and saved me money”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Confused.com is a UK-based online price comparison service that helps consumers compare car insurance and related products from multiple providers. The site aggregates quotes and directs users to purchase policies or contact partner insurers, commonly used to identify competitive premiums and quick online quotes.