Customers describe fast online buying, quick renewals, and claim payouts that often arrive promptly. Many see the policy as a cheaper option than paying the hire company’s excess charges. Some reviewers mention auto‑renewal problems, missing policy emails, and unexpected price changes at checkout. A small number also say phone support was hard to reach.
Examples from available reviews (Oct 2018 – Mar 2026).
Auto-renewal policy caused a one-star rating despite otherwise positive view.
“Auto renewal should be outlawed”
Policy details confirmed online but policy documents were not emailed after 48 hours.
“such e-mail has not been received”
Customer advisor provided quick service and reimbursement within a week.
“I received full reimbursement for hire car damage within a week of claim.”
Offers great value car hire excess insurance.
“Great value car hire excess insurance.”
Several reviews say claims moved quickly and refunds arrived within days. Some mention helpful staff and smooth renewals by phone. Only a few reports describe service as slow or ineffective.
Reviewers often point to lower prices than buying excess cover from hire companies, with continued savings on rentals. Long‑time customers say annual cover added up to meaningful savings over time. A few comments note prices rising during the online checkout process.
Many reviewers call the website clear and quick to use, with renewals completed in minutes. Users often mention an easy, mobile‑friendly checkout and simple policy choice. A minority say schedule times were unclear or that prices changed after entering details.
Only a small number of reviews talk directly about the policy itself. Those reviewers say it met their needs and worked as expected.
Some customers criticise how auto‑renewal was communicated and say expected policy emails never arrived. Others report responsive email replies and helpful staff on the phone. Reviews include both clear examples of prompt contact and specific cases where support was hard to reach.
Most reviews are positive, focusing on easy purchase, good value, and quick claims. A smaller group of low ratings centres on communication issues such as auto‑renewal and missing documents. Overall, reviewers often praise delivery of the service while a few highlight communication breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (3) · Reviews (1) · Quotes shortened · As of: March 2026
Auto-renewal policy caused a one-star rating despite otherwise positive view.
“Auto renewal should be outlawed”
Long-term customer finds bookings fast, straightforward and easy.
“they make everything fast, straightforward and easy!”
Offers great value car hire excess insurance.
“Great value car hire excess insurance.”
Renewed by phone and handled efficiently at a fair price.
“by phone and dealt with efficiently and at a fair price.”
Could not arrange cover promptly; delayed callback and unavailable service.
“Nobody available to help.”
Customer advisor provided quick service and reimbursement within a week.
“I received full reimbursement for hire car damage within a week of claim.”
Easy renewal and saved a lot of money on car hires over years.
“saved alot of money in car hiring.”
Policy offers good value and meets the reviewer's needs.
“Good value policy covering my needs”
Long-term customer experienced very fast and professional claim settlement.
“Very fast and very professional.”
Describes the company as brilliant, affordable and professional.
“Brilliant affordable and very professional, Thank you.”
Efficient system for purchasing a policy.
“efficient system for buying policy.”
Straightforward to use and saves a lot on rental costs.
“saves a lot of money in extra costs for car rental”
Easy-to-use website offering a well-priced product.
“Easy to use website, good price product”
Smooth and seamless process with no problems and an excellent rate.
“smooth seamless process”
Friendly staff and good product, better priced than hire company excess.
“Well priced vs car hire excess bought from the hire car company directly.”
Policy purchased online quickly and easily at a reasonable price.
“Did my policy online very quick and easy”
Two claims abroad were fully repaid; annual worldwide policy was inexpensive.
“Bettersafe are repaying me in full.”
Purchase experience was helpful and friendly; queries were dealt with efficiently.
“very good, helpful and friendly.”
Second-time user; no prior problems and website is easy to use.
“Easy to use web site.”
Renewed policy as a precaution; did not need to use it last year.
“Just renewed policy, just in case.”
Easy renewal with discount and a quick, straightforward claim settlement.
“settlement was easy and quick.”
Clear website and purchasing process with good prices and worldwide cover.
“Very clear website and purchasing process”
Renewal easily completed online; reasonably priced and worldwide cover.
“Renewal is easily done online.”
Offers competitive pricing for insurance products.
“Competitive pricing”
Excellent customer service, responsive by email and cheaper than hire firms.
“They are really responsive via email which helps hugely when navigating a claim.”
Renewed for savings but found unclear cover times on the schedule.
“schedule shows 10:00 to 23:59, rather than 10:00 to 10:00.”
Policy meets the reviewer's needs as intended.
“Does exactly what I need”
Easy to deal with and renewal completed in a minute or two.
“Renewal was so easy, took no more than a minute or two.”
Good value offering with great service and insurance cover.
“Great service and cover, very good value”
Claim submitted with photos and documents; settled within a few days.
“The claim was settled within a few days.”
No issues experienced and the reviewer has no complaints.
“Never had an issue.”
Product easy to find and purchase completed without issues.
“Always easy to find the product and to complete the purchase.”
Price rose from £9 to £11 after entering details, a poor journey.
“the price had risen to £11.”
Efficient website offering a good price for insurance cover.
“Efficient website - good price for cover”
Reasonably priced product and straightforward process.
“Very reasonable price and straightforward”
Policy obtained easily through a simple process.
“Easy to get policy in place.”
Operator provided very helpful assistance.
“Operator was very helpful”
Application was easy and the policy offers good value.
“Very easy to apply and in my opinion very good value.”
Annual policy covers hire excesses and reduces car hire costs.
“Excellent way to reduce your car hire costs.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bettersafe sells car hire excess insurance for drivers renting vehicles in the UK and overseas. Customers can buy single‑trip or annual cover online or by phone. Policy documents and schedules are available on the website and as electronic documents. Bettersafe handles claims and pays back covered excess amounts. The website shows cover options, worldwide limits, and prices for comparison.