Bettersafe: Excellent Insurance Service - I recently purchased car hire excess insurance from Bettersafe and I must say that it was the best decision I made. From start to finish, the customer service was exceptional. The representative on the phone took their time in explaining everything clearly and answering all my questions. The website is very user-friendly, making it easy for me to choose the policy that suited my needs best. It only took a few minutes to complete the purchase online with no hidden costs or unexpected fees. Thankfully, I didn't need to make any claims during my trip but knowing that I had comprehensive coverage gave me peace of mind throughout my journey. Overall, Bettersafe provided an excellent service which exceeded my expectations.
Bettersafe
Reviews & Experiences
Across the supplied reviews Bettersafe is consistently noted for competitive pricing, easy online renewals and straightforward purchase flows. Multiple reviewers report fast, successful claim settlements and helpful customer support when a claim was needed. A few comments flag isolated checkout or renewal scheduling issues and one report of an unexpected price increase during purchase. Prospective customers should verify policy timings and final price at checkout, and consider documented examples of quick claim handling when comparing excess insurance options.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Dec 2022 – Oct 2025).
Renewed my policy today. This year, I unfortunately had to make a claim when our hire car was damaged whilst parked. I took photos, reported to the lo...
Got a price of around £9 for a days insurance on a well known comparison website. When I clicked through to...
A must have alongside any car hire booking - An excellent customer service and overall company with competitive prices. They are really responsive via email which helps hugely when navigating a...
What reviewers often mention
Service quality
Customers frequently praise helpful representatives and timely claim settlements; phone and claims interactions are described as clear and efficient.
Value for money
Many reviewers report competitive pricing, discounts and savings versus hire‑company cover; a small number mention unexpected price changes at checkout.
User experience
Users commonly describe a clear website, quick purchase and easy renewals; occasional issues reported with renewal scheduling and checkout flow.
Product quality
Reviewers note policies meet needs and reference worldwide/annual cover and successful claim payouts where used, indicating coverage performs as expected.
Communication
A small subset of reviews highlights prompt email responses and helpful operators; sample size is limited but examples are positive.
Overall experience
Most reviewers express overall satisfaction and peace of mind, routinely renewing policies and recommending Bettersafe for hire‑excess cover.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Just renewed policy, just in ca...
Easy no fuss to renew and with a discount for existing customer. Also needed to claim this year for...
Very clear website and purchasing process, as well as excellent prices for good coverage. I bought a worldwide annual policy with included CDW and SLI...
Renewal is easily done online. Very...
Competitive pricing - ...
A must have alongside any car hire booking - An excellent customer service and overall company with competitive prices. They are really responsive via email which helps hugely when navigating a...
Great Savings On Car Hire Excess Protection - Continue to use BetterSafe to provide Excess Insurance when I hire cars several times during the year providing me peace of mind and great savings in...
Does exactly what I need - ...
Always easy to deal with. Renewal was so...
Great service and cover
Renewed my policy today. This year, I unfortunately had to make a claim when our hire car was damaged whilst parked. I took photos, reported to the lo...
Never had an issue. So abso...
Always easy to find the product and to…
Got a price of around £9 for a days insurance on a well known comparison website. When I clicked through to...
Efficient website -...
Very reasonable price and…
Easy to get policy in place. - ...
Operator was very helpful - ...
Very easy to apply and in my opinion…
Reduce your car hire costs. - Annual Policy covering all car hire excesses....
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Bettersafe
Bettersafe is a UK-based insurer known for providing car hire excess insurance policies sold directly online. It typically offers single-trip and annual excess cover aimed at reducing costs compared with hire‑company insurance and supports customers through online purchase and renewal flows. Consumers searching reviews will often look for claims handling, pricing and ease of purchase when evaluating Bettersafe.