Reviews Analysed
21
We Collect & Analyse Reviews
Bettersafe
Experiences & Reviews
Bettersafe is a UK-based insurer known for providing car hire excess insurance policies sold directly online. It typically offers single-trip and annual excess cover aimed at reducing costs compared with hire‑company insurance and supports customers through online purchase and renewal flows. Consumers searching reviews will often look for claims handling, pricing and ease of purchase when evaluating Bettersafe.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
13d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Customers frequently praise helpful representatives and timely claim settlements; phone and claims interactions are described as clear and efficient.
Share
Strong
12%
💰
Value for money
Many reviewers report competitive pricing, discounts and savings versus hire‑company cover; a small number mention unexpected price changes at checkout.
Share
Strong
21%
⚡
User experience
Users commonly describe a clear website, quick purchase and easy renewals; occasional issues reported with renewal scheduling and checkout flow.
Share
Strong
21%
🔧
Product quality
Reviewers note policies meet needs and reference worldwide/annual cover and successful claim payouts where used, indicating coverage performs as expected.
Share
Strong
16%
📞
Communication
A small subset of reviews highlights prompt email responses and helpful operators; sample size is limited but examples are positive.
Share
Mixed
5%
⭐
Overall experience
Most reviewers express overall satisfaction and peace of mind, routinely renewing policies and recommending Bettersafe for hire‑excess cover.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Bettersafe: Excellent Insurance Service
"I recently purchased car hire excess insurance from Bettersafe and I must say that it was the best decision I made. From start to finish, the customer service was exceptional. The representative on the phone took their time in explaining everything clearly and answering all my questions. The website is very user-friendly, making it easy for me to choose the policy that suited my needs best. It only took a few minutes to complete the purchase online with no hidden costs or unexpected fees. Thankfully, I didn't need to make any claims during my trip but knowing that I had comprehensive coverage gave me peace of mind throughout my journey. Overall, Bettersafe provided an excellent service which exceeded my expectations."
Morissette
Collected.reviews
Dec 18, 2022
Featured for: Covers multiple themes; detailed praise
Renewed my policy today
"Renewed my policy today. This year, I unfortunately had to make a claim when our hire car was damaged whilst parked. I took photos, reported to the lo..."
Stuart
Trustpilot
Sep 30, 2025
Featured for: Clear claim example; settled quickly
Got a price of around £9 for a days…
"Got a price of around £9 for a days insurance on a well known comparison website. When I clicked through to..."
John Housego
Trustpilot
Sep 30, 2025
Featured for: Customer journey and price complaint
A must have alongside any car hire booking
"An excellent customer service and overall company with competitive prices. They are really responsive via email which helps hugely when navigating a..."
Angus Tallini
Trustpilot
Sep 30, 2025
Featured for: Mentions responsive email; value highlighted
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
John
trustpilot.com
Sep 30, 2025
Just renewed policy
Just renewed policy, just in ca...
A
AJ
trustpilot.com
Sep 30, 2025
Easy no fuss to renew and with a…
Easy no fuss to renew and with a discount for existing customer. Also needed to claim this year for...
C
Colin Bateson
trustpilot.com
Sep 30, 2025
Very clear website and purchasing…
Very clear website and purchasing process, as well as excellent prices for good coverage. I bought a worldwide annual policy with included CDW and SLI...
K
Karen
trustpilot.com
Sep 30, 2025
Renewal is easily done online
Renewal is easily done online. Very...
J
JACKIE Jennings
trustpilot.com
Sep 30, 2025
Competitive pricing
...
A
Angus Tallini
trustpilot.com
Sep 30, 2025
A must have alongside any car hire booking
An excellent customer service and overall company with competitive prices. They are really responsive via email which helps hugely when navigating a...
C
Chris CT
trustpilot.com
Sep 30, 2025
Great Savings On Car Hire Excess Protection
Continue to use BetterSafe to provide Excess Insurance when I hire cars several times during the year providing me peace of mind and great savings in...
R
Ronnie
trustpilot.com
Sep 30, 2025
Does exactly what I need
...
D
Dale
trustpilot.com
Sep 30, 2025
Always easy to deal with.
Always easy to deal with. Renewal was so...
S
Stephen Haydon
trustpilot.com
Sep 30, 2025
Great service and cover
Great service and co...
S
Stuart
trustpilot.com
Sep 30, 2025
Renewed my policy today
Renewed my policy today. This year, I unfortunately had to make a claim when our hire car was damaged whilst parked. I took photos, reported to the lo...
S
Stuart
trustpilot.com
Sep 30, 2025
Never had an issue
Never had an issue. So abso...
M
Mr David Ferguson
trustpilot.com
Sep 30, 2025
Always easy to find the product and to…
Always easy to find the produc...
J
John Housego
trustpilot.com
Sep 30, 2025
Got a price of around £9 for a days…
Got a price of around £9 for a days insurance on a well known comparison website. When I clicked through to...
K
Keith Horner
trustpilot.com
Sep 30, 2025
Efficient website
Efficient website -...
G
Guest
trustpilot.com
Sep 30, 2025
Very reasonable price and…
Very reasonable pric...
M
Mr Searle
trustpilot.com
Sep 30, 2025
Easy to get policy in place.
...
k
kevin phillips
trustpilot.com
Sep 30, 2025
Operator was very helpful
...
M
Mr Chandler
trustpilot.com
Sep 30, 2025
Very easy to apply and in my opinion…
Very easy to apply and in...
D
Derek
trustpilot.com
Sep 30, 2025
Reduce your car hire costs.
Annual Policy covering all car hire excesses....
Conclusion
Across the supplied reviews Bettersafe is consistently noted for competitive pricing, easy online renewals and straightforward purchase flows. Multiple reviewers report fast, successful claim settlements and helpful customer support when a claim was needed. A few comments flag isolated checkout or renewal scheduling issues and one report of an unexpected price increase during purchase. Prospective customers should verify policy timings and final price at checkout, and consider documented examples of quick claim handling when comparing excess insurance options.