Customers describe fast online buying, quick renewals, and claim payouts that often arrive promptly. Many see the policy as a cheaper option than paying the hire company’s excess charges. Some reviewers mention auto‑renewal problems, missing policy emails, and unexpected price changes at checkout. A small number also say phone support was hard to reach.
Examples from available reviews (Oct 2018 – Mar 2026).
Auto-renewal policy caused a one-star rating despite otherwise positive view.
“Auto renewal should be outlawed”
Policy details confirmed online but policy documents were not emailed after 48 hours.
“such e-mail has not been received”
Customer advisor provided quick service and reimbursement within a week.
“I received full reimbursement for hire car damage within a week of claim.”
Offers great value car hire excess insurance.
“Great value car hire excess insurance.”
Several reviews say claims moved quickly and refunds arrived within days. Some mention helpful staff and smooth renewals by phone. Only a few reports describe service as slow or ineffective.
Reviewers often point to lower prices than buying excess cover from hire companies, with continued savings on rentals. Long‑time customers say annual cover added up to meaningful savings over time. A few comments note prices rising during the online checkout process.
Many reviewers call the website clear and quick to use, with renewals completed in minutes. Users often mention an easy, mobile‑friendly checkout and simple policy choice. A minority say schedule times were unclear or that prices changed after entering details.
Only a small number of reviews talk directly about the policy itself. Those reviewers say it met their needs and worked as expected.
Some customers criticise how auto‑renewal was communicated and say expected policy emails never arrived. Others report responsive email replies and helpful staff on the phone. Reviews include both clear examples of prompt contact and specific cases where support was hard to reach.
Most reviews are positive, focusing on easy purchase, good value, and quick claims. A smaller group of low ratings centres on communication issues such as auto‑renewal and missing documents. Overall, reviewers often praise delivery of the service while a few highlight communication breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (3) · Reviews (1) · Quotes shortened · As of: March 2026
I recently purchased car hire excess insurance from Bettersafe and I must say that it was the best decision I made. From start to finish, the customer service was exceptional. The representative on the phone took their time in explaining everything clearly and answering all my questions.
The website is very user-friendly, making it easy for me to choose the policy that suited my needs best. It only took a few minutes to complete the purchase online with no hidden costs or unexpected fees.
Thankfully, I didn't need to make any claims during my trip but knowing that I had comprehensive coverage gave me peace of mind throughout my journey. Overall, Bettersafe provided an excellent service which exceeded my expectations.
Policy details confirmed online but policy documents were not emailed after 48 hours.
“such e-mail has not been received”
Bought cover cheaply for peace of mind and will use again.
“it gave me the peace of mind that I required for only a couple of pounds.”
Service was fast and easy to use.
“Fast and easy to use service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bettersafe sells car hire excess insurance for drivers renting vehicles in the UK and overseas. Customers can buy single‑trip or annual cover online or by phone. Policy documents and schedules are available on the website and as electronic documents. Bettersafe handles claims and pays back covered excess amounts. The website shows cover options, worldwide limits, and prices for comparison.