Reviews show The Whisky Exchange is widely used for its broad selection and informative product pages, with many customers finding the website easy to navigate. Delivery and packaging are commonly reported as fast and robust, and several reviewers highlight reasonable pricing. Customer service and personalised options such as engraving are noted positively in multiple reviews. Buyers should be aware of isolated delivery issues reported by one reviewer when specifying exact delivery dates.
Examples from available reviews (Jul 2017 – Feb 2026).
Customer praised the wide selection, easy website and reliable shipping.
“it was an exceptional experience.”
Item quality was good but delivery occurred early and was mishandled.
“However, delivery fell well below expectations.”
Good pricing and stock with brilliant, attentive customer service.
“Customer service is brilliant.”
Engraved bottle arrived quickly and delighted recipient; excellent service.
“The order arrived within two days”
Delivery, packaging and general fulfilment are frequently described as prompt, well packed and reliable; one review reports a delivery timing error.
Several reviewers note reasonable, competitive or low prices and good stock-to-price balance, describing the pricing as favourable.
The website and ordering process are repeatedly called easy to navigate and simple to use, with clear product information aiding purchases.
Customers report high-quality products, well packed and matching expectations; selection and availability of hard-to-find bottles are highlighted.
A few reviews praise responsive, attentive customer service; the sample size is small but feedback is consistently positive.
Most reviewers describe a positive end-to-end experience, often citing product satisfaction, quick delivery and good service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (15) · Reviews (1) · Quotes shortened · As of: February 2026
Wide scotch selection and very reasonable UK prices.
“The prices are the most reasonable in the UK.”
International deliveries are undependable and customer service poor.
“For international delivery they are very undependable despite extremely high delivery fees and processing fees.”
Reviewer experienced poor customer service.
“poor customer service”
Orders arrived quickly without any problems.
“my orders arrived quickly without any problems whatsoever.”
Gift arrived damaged and resolution was slow and unsatisfactory.
“Product arrived damaged. Many many emails back and forth.”
I recently had the pleasure of purchasing whisky from The Whisky Exchange's online store, and I must say that it was an exceptional experience. Not only do they have a vast range of over 9,000 whiskies and fine spirits available for purchase, but their customer service is also top-notch.
What stood out to me the most was how easy it was to navigate through their website. They have categorized everything very thoughtfully, making it easy for people with various preferences to find exactly what they are looking for. The website is also visually appealing and gives you detailed information about each product - from its origin to its tasting notes - helping customers make an informed buying decision.
Another impressive quality of this company is their commitment to delivering globally. Their delivery process ensures timely arrival while taking extra precautions regarding safety during COVID-19 which reflects professional behaviour towards a much desired safe business transactions.
Overall, my experience with The Whisky Exchange has been nothing short of excellent. From their wide selection of products to their user-friendly website layout and reliable shipping; I highly recommend them to any whisky enthusiast or anyone who appreciates high-quality spirits purchase in general.
Expensive rare whisky arrived damaged with poor compensation and service.
“Product arrived damaged and amount of whisky had leaked”
Tracking failed and emails went unanswered; purchase not received.
“No service at all,I keyed in my tracking # and nothing came up”
Delivery was mishandled by the carrier; items stolen and experience poor.
“AVOID! Messed about with delivery and items stolen by their carrier AVOID AVOID AVOID!!!!”
Delivery was mishandled by the carrier; items stolen and experience poor.
“AVOID! Messed about with delivery and items stolen by their carrier AVOID AVOID AVOID!!!!”
Delivery issues and missing item allegedly stolen by their carrier.
“one of the items was missing”
Prices and range are usually much cheaper than auction houses.
“Prices and range usually much cheaper than the auction houses”
Long-time customer praises wide variety and easy-to-find favourites.
“have such wide variety of stock”
Ordered two magnums; they arrived well packed and protected.
“they arrived very well packed and protected”
Terrific worldwide range at competitive prices with first-class delivery.
“first class delivery service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Whisky Exchange is an online retailer specialising in whisky and other spirits. It operates a web store that lists extensive stock, product details and gifts, serving retail customers domestically and internationally.