Reviews show The Whisky Exchange is widely used for its broad selection and informative product pages, with many customers finding the website easy to navigate. Delivery and packaging are commonly reported as fast and robust, and several reviewers highlight reasonable pricing. Customer service and personalised options such as engraving are noted positively in multiple reviews. Buyers should be aware of isolated delivery issues reported by one reviewer when specifying exact delivery dates.
Examples from available reviews (Jul 2017 – Feb 2026).
Customer praised the wide selection, easy website and reliable shipping.
“it was an exceptional experience.”
Item quality was good but delivery occurred early and was mishandled.
“However, delivery fell well below expectations.”
Good pricing and stock with brilliant, attentive customer service.
“Customer service is brilliant.”
Engraved bottle arrived quickly and delighted recipient; excellent service.
“The order arrived within two days”
Delivery, packaging and general fulfilment are frequently described as prompt, well packed and reliable; one review reports a delivery timing error.
Several reviewers note reasonable, competitive or low prices and good stock-to-price balance, describing the pricing as favourable.
The website and ordering process are repeatedly called easy to navigate and simple to use, with clear product information aiding purchases.
Customers report high-quality products, well packed and matching expectations; selection and availability of hard-to-find bottles are highlighted.
A few reviews praise responsive, attentive customer service; the sample size is small but feedback is consistently positive.
Most reviewers describe a positive end-to-end experience, often citing product satisfaction, quick delivery and good service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (15) · Reviews (1) · Quotes shortened · As of: February 2026
Fantastic selection and fast delivery.
“Fantastic selection and fast delivery”
Excellent choice of products and good service.
“Excellent choice of products and service”
The service was quick and great.
“Quick and great service....”
Delivery was fast and efficient.
“Fast, efficient.”
Products are great, extremely well packaged and delivered quickly.
“GREAT PRODUCTS, EXTREMELY WELL PACKAGED, DELIVERED QUICKLY.”
Found favourite whisky and enjoyed new and nostalgic spirits.
“My favourite whisky that I'm unable to get from anywhere else”
Gift arrived in good time and reviewer was pleased.
“it arrives in good time no messing”
Delivery was fast but the initial parcel was ripped open on arrival.
“my first one had been ripped open”
Super-fast delivery with well-packaged, undamaged contents.
“contents well packaged and contents undamaged”
Helpful telephone support resolved payment issues.
“Good help over the phone after my bank payment was not working”
Competitive price, excellent service and well packed items.
“Good price excellent service well packed”
Always prompt delivery and expertly packed items.
“As always promptly delivered and expertly packed.”
Delivery was excellent with helpful DPD staff and accurate info.
“Delivery was excellent. DPD staff really good & info was spot on.”
Ordered Zacapa XO at a great price; arrived quickly and perfectly packaged.
“arrived very quickly and perfectly packaged.”
Good pricing with even better customer service.
“Good pricing, even better service.”
Massive selection, beautifully packaged bottles and reliable delivery.
“bottles are beautifully packaged and arrive on time”
Service is easy, fast and professional.
“Easy fast and professional”
Prompt service, excellent packaging, good price and enjoyable product.
“Prompt service and the best packaging in the business”
Site navigation and reviews helped but choice was difficult.
“The site was easy to navigate and reviews on individual products most helpful.”
Helpful phone assistance completed order quickly; delivery within 26 hours.
“I received my order within 26 hours.”
Wide product range, easy site and excellent delivery service.
“delivery service is excellent.”
Great product selection, easy website and prompt delivery.
“Great product selection, including some really hard to find bottles.”
Engraved gift pleased the recipient; reviewer will use again.
“He was over the moon with it.”
Item quality was good but delivery occurred early and was mishandled.
“However, delivery fell well below expectations.”
Reviewer reports great products and great service.
“Great products, great service”
Ordering was simple, prices reasonable and packaging excellent.
“Ordering is simple”
Good online selection, competitive pricing and timely, well-packed delivery.
“Good selection online for Japanese Whiskeys”
Smooth ordering process and great service throughout.
“Excellent from start to finish”
Order arrived on time, well packaged with fair pricing.
“Delivered on time”
Good pricing and stock with brilliant, attentive customer service.
“Customer service is brilliant.”
Service was amazing and very fast.
“amazing service and fast”
Advent calendar received quickly and very well packaged.
“Received quickly and very well packaged.”
Prices are cheap and delivery fast and reliable.
“Cheap, fast and reliable”
Whisky tastes smooth and arrived extremely well packaged.
“Lovely smooth tasting whisky”
Service is always fast and efficient.
“Always fast and efficiant”
Ordering was easy and delivery was speedy.
“Easy to order and speedy delivery”
Order delivered quickly and very well packed.
“it was delivered quickly and was packed so well.”
Website is easy to navigate, fast postage and robust packaging.
“The website is easy to navigate through the extensive stock.”
Engraved bottle arrived quickly and delighted recipient; excellent service.
“The order arrived within two days”
The service was quick and efficient.
“Quick and efficient”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Whisky Exchange is an online retailer specialising in whisky and other spirits. It operates a web store that lists extensive stock, product details and gifts, serving retail customers domestically and internationally.