Reviews Analysed
21
We Collect & Analyse Reviews
The Whisky Exchange
Experiences & Reviews
The Whisky Exchange is an online retailer specialising in whisky and other spirits. It operates a web store that lists extensive stock, product details and gifts, serving retail customers domestically and internationally.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
30d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Delivery, packaging and general fulfilment are frequently described as prompt, well packed and reliable; one review reports a delivery timing error.
Share
Strong
29%
💰
Value for money
Several reviewers note reasonable, competitive or low prices and good stock-to-price balance, describing the pricing as favourable.
Share
Strong
7%
⚡
User experience
The website and ordering process are repeatedly called easy to navigate and simple to use, with clear product information aiding purchases.
Share
Strong
10%
🔧
Product quality
Customers report high-quality products, well packed and matching expectations; selection and availability of hard-to-find bottles are highlighted.
Share
Strong
21%
📞
Communication
A few reviews praise responsive, attentive customer service; the sample size is small but feedback is consistently positive.
Share
Mixed
4%
⭐
Overall experience
Most reviewers describe a positive end-to-end experience, often citing product satisfaction, quick delivery and good service.
Share
Strong
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
The Whisky Exchange: An Excellent Place To Purchase Your Favourite Spirits Online
"I recently had the pleasure of purchasing whisky from The Whisky Exchange's online store, and I must say that it was an exceptional experience. Not only do they have a vast range of over 9,000 whiskies and fine spirits available for purchase, but their customer service is also top-notch. What stood out to me the most was how easy it was to navigate through their website. They have categorized everything very thoughtfully, making it easy for people with various preferences to find exactly what they are looking for. The website is also visually appealing and gives you detailed information about each product - from its origin to its tasting notes - helping customers make an informed buying decision. Another impressive quality of this company is their commitment to delivering globally. Their delivery process ensures timely arrival while taking extra precautions regarding safety during COVID-19 which reflects professional behaviour towards a much desired safe business transactions. Overall, my experience with The Whisky Exchange has been nothing short of excellent. From their wide selection of products to their user-friendly website layout and reliable shipping; I highly recommend them to any whisky enthusiast or anyone who appreciates high-quality spirits purchase in general."
Werner Trantow
Collected.reviews
Feb 10, 2023
Featured for: detailed on UX and delivery
Excellent product, unsatisfactory delivery
"The item I ordered fully met expectations, was of high quality and was expertly packed. However, delivery fell well below expectations. On the order,..."
Peter Carter
Trustpilot
Sep 30, 2025
Featured for: negative delivery experience
Good stock, well handled and great customer care
"The pricing and stock is very good and the range of products impressive all the time. Customer service is..."
Sir Colin Hampden-White
Trustpilot
Sep 30, 2025
Featured for: mentions pricing and service
Outstanding company, would highly recommend!
"I ordered an engraved bottle of whiskey for my brother’s milestone birthday. The order arrived within two days which was very impressive considering i..."
Irene Andreou
Trustpilot
Sep 30, 2025
Featured for: personalised order example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
Nigel Downing
trustpilot.com
Sep 30, 2025
Comprehensive choice of products with…
Comprehensive choice of products with useful data on each one. The site is...
J
James
trustpilot.com
Sep 30, 2025
Great product selection
Great product selection, including some really hard to fi...
C
Customer
trustpilot.com
Sep 30, 2025
Excellent company
Excellent company, I will use again. Bought a gift for my husband and got it en...
P
Peter Carter
trustpilot.com
Sep 30, 2025
Excellent product, unsatisfactory delivery
The item I ordered fully met expectations, was of high quality and was expertly packed. However, delivery fell well below expectations. On the order,...
L
Lois Hopkins
trustpilot.com
Sep 30, 2025
Great products
...
I
Ian
trustpilot.com
Sep 30, 2025
Ordering is simple
Ordering is simple, prices reasonable and e...
m
mark jenkins
trustpilot.com
Sep 30, 2025
Good selection online for Japanese…
Good selection online for Japanese Whiskeys Competitive prici...
M
MRSCHRISTINEMWATERWORTH
trustpilot.com
Sep 30, 2025
Excellent from start to finish easy to…
Excellent from start to finis...
S
Stuart Wilson
trustpilot.com
Sep 30, 2025
Delivered on time
Delivered on time, well packaged, good selecti...
S
Sir Colin Hampden-White
trustpilot.com
Sep 30, 2025
Good stock, well handled and great customer care
The pricing and stock is very good and the range of products impressive all the time. Customer service is...
I
Ivan Moreno
trustpilot.com
Sep 30, 2025
amazing service and fast
...
L
Lynette Harris
trustpilot.com
Sep 30, 2025
Fantastic
Fantastic advent calendar. Received quickly and ver...
R
Robert
trustpilot.com
Sep 30, 2025
Happy customer
...
M
Marta Baker
trustpilot.com
Sep 30, 2025
Lovely smooth tasting whisky
Lovely smooth tasting whisky...
K
Kevin Snook
trustpilot.com
Sep 30, 2025
Always fast and efficiant
...
S
Sue H
trustpilot.com
Sep 30, 2025
Easy to order and speedy delivery
Easy to order an...
D
Debbie Newbury
trustpilot.com
Sep 30, 2025
Bottles of soda Placed order and it was delivered…
Placed order and it was delivere...
D
David
trustpilot.com
Sep 30, 2025
The website is easy to navigate through…
The website is easy to navigate through the extensive stock. I’ve used The Whisky Exchange several times and I’ve always found what I was looking fo...
I
Irene Andreou
trustpilot.com
Sep 30, 2025
Outstanding company, would highly recommend!
I ordered an engraved bottle of whiskey for my brother’s milestone birthday. The order arrived within two days which was very impressive considering i...
S
Stephen Ormrod
trustpilot.com
Sep 30, 2025
Quick and efficient
...
Conclusion
Reviews show The Whisky Exchange is widely used for its broad selection and informative product pages, with many customers finding the website easy to navigate. Delivery and packaging are commonly reported as fast and robust, and several reviewers highlight reasonable pricing. Customer service and personalised options such as engraving are noted positively in multiple reviews. Buyers should be aware of isolated delivery issues reported by one reviewer when specifying exact delivery dates.