Reviews often mention failed deliveries, long queues in store, and website or app outages. Many customers say items arrived missing or damaged, and some question freshness. Several reviews also praise specific staff and drivers for being helpful and polite. Comments frequently point to price rises and problems with Clubcard and vouchers.
Examples from available reviews (Apr 2023 – Mar 2026).
Repeated delivery cancellations and substitutions made home delivery unreliable.
“unable to deliver my order due to some “driver issues”.”
Delivery left shopping out in rain, boxes and items soaked.
“They leave your shopping out in the rain”
tesco.com is slow, substitutes items and provides poor customer support.
“The website itself feels outdated and slow”
Driver Tracey was friendly and helped with my shopping bags.
“A lovely lady called Tracey delivered my shopping today , a lovely smile and very helpful”
Reviews describe deliveries being cancelled, sometimes late, and drivers leaving shopping in unsuitable places. In store, customers often mention long checkout lines, tills closed while people queued, and items missing from orders. Against that, several reviewers name staff and drivers who provided helpful, hands-on service.
Customers mention price rises, smaller product sizes, and what they see as misleading Clubcard or sticker prices. Multiple reviews say vouchers disappeared or discounts were hard to apply. Some people praise offers and Clubcard deals, but these comments appear less often than complaints about prices and shrinkage.
Many reviewers call the website and app slow, say they crash at payment, or report that order status does not update. Click-and-collect and Whoosh rapid delivery also come up in reports of failed pickups and late cancellations. A few reviews mention smooth, successful visits, but most user-experience comments focus on technical failures.
Several reviews say home deliveries included near-dated, damaged, or rotten food, along with reports of odd tastes or contamination. Others mention preparation issues such as undercooked or burnt ready meals and small bones in chicken pieces. Some customers say they enjoyed the food, but complaints about freshness and packaging keep recurring.
Customers often describe weak follow-up from customer service, missed callback requests, and unclear reasons when orders fail. Problems with Clubcard, vouchers, and payment messages come up repeatedly. A few reviewers note strong advertising and helpful in-store staff, but trouble reaching customer service is a common theme.
Reviews swing between very poor experiences and very positive encounters with staff, suggesting sharply mixed visits. Many accounts describe upsetting incidents involving rude or unsupportive staff and safety concerns for vulnerable shoppers. Several positive reviews single out friendly staff at petrol stations, cafés, and stores who made visits better.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (19) · Quotes shortened · As of: March 2026
Customer service failed to arrange manager callback or leave notes.
“Customer service are useless.”
Whoosh drivers left heavy handleless bags at roadside, unsuitable for disabled.
“the delivery guy handed 3 Brown bags with no handles and extremely heavy”
No changing rooms forced trying on clothes in dirty toilets, awful experience.
“no changing room”
Promotion said 'ALL' F&F clothing but discount excluded several items.
“25% off ALL F&F clothing”
Express store offers wide range, efficient friendly staff and easy parking.
“Efficient, fast and friendly staff”
Long counter queues and miserable staff; suggests self-checkout assistance.
“Some staff members are really miserable”
Till closed while customer still queued, manager gave no explanation.
“the till supervisor told me I had to move to another queue”
Treated like a criminal when using support aids and inconsistent policies.
“treated like an underaged criminal when I have my headphones”
Only one young female assistant working alone at night, raising safety concerns.
“there is an only one young female shop assistant working there”
Two deliveries failed to arrive and customer suspects targeted blacklisting.
“Had two deliveries not turn like some other companies”
Self-scan issues, sparse stock, poor service led to reduced shop.
“Can't find anything and what you could find was sparse and shambles.”
Many home deliveries contained near-dated or rotten food repeatedly.
“close to date/past date/damaged or rotten food.”
Daughter with learning disabilities allegedly treated rudely and intimidated in store.
“told her to get out of the shop”
Staff rudely dismissed customer paying small coins, telling them to leave.
“you can go now in the rudest way”
Driver Tracey was friendly and helped with my shopping bags.
“A lovely lady called Tracey delivered my shopping today , a lovely smile and very helpful”
Petrol station staff were cheerful, friendly and helpful with the door.
“As soon as you get through the door you are met with a cheery smile and hello.”
Free gift recipe was delicious, easy to make and appreciated.
“this soup is delicious easy to make and relatively cheap.”
Poor management at Welshpool showed little awareness of employees' disabilities.
“they don’t care with your problems ! They’re useless In awareness!!”
Printer ink stopped after a few sheets and was not refunded.
“it printed 12 sheets of paper then the ink ran out.”
Prices keep rising and Clubcard discounts feel misleading and inadequate.
“Club card discount is another Con.”
Impressed by Tesco's TV advertising updating their Clubcard messaging.
“I am very impressed with your tv advertising about your club card.”
Deliveries frequently cancelled shortly before scheduled time.
“now they are cancelling deliveries, just before the delivery is due”
Order charged but not delivered; poor communication and no callbacks.
“they charged my card but didn't delivery”
Price hikes and reduced product sizes making shopping unaffordable.
“Massive prices hikes on all food”
Clubcard points frozen or removed, customer lost trust and stopped shopping.
“They stole all my clubcard points.”
Online system fails to update orders properly, causing issues and disappointment.
“most of the time it doesn't update properly the order”
Same product priced higher in smaller stores, perceived as unfair.
“it's 25p more expensive in Tesco express and Tesco metros”
Security guard's actions created travelator hazard and distressed vulnerable customer.
“vulnerable customers were deliberately put in danger”
Autistic daughter was stared at and laughed at by staff; no apology.
“laughed at her as we walked away.”
Website showed items in stock but several items were missing.
“Misleading website, they should mention they do NOT HAVE stock of products.”
Product size reduced from 60g to 50g with the same price.
“same pkt. Same price, BUT now 50gms.”
Staff helped me log in so I could use my vouchers.
“The checkout girl helped me log in to my account”
Delivery driver behaved unprofessionally and asked for personal contact details.
“asked myself and previously my daughter for our numbers and snap chat and other ways of contact.”
Delivery driver damaged my campervan and Tesco denied responsibility.
“Delivery driver damaged campervan whilst delivering food.”
Clubcard voucher disappeared and contacting Tesco was difficult.
“Voucher just disappeared from my account and they make it so difficult 2 contact them.”
Staff member Caz provided exceptional, friendly and helpful service.
“Her dedication and hard work truly made my visit a memorable one.”
Offers and Clubcard deals make Tesco my go-to food store.
“The new range of offers coupled with the exciting new Clubcard deals”
Rising prices and reduced discounts made me switch to other supermarkets.
“I've started using Aldi and Lidl and benefiting in my food saving costs.”
Elderly customer verbally abused by security guard; management unresponsive.
“she was met with verbal abuse not help.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tesco is a UK grocery retailer with supermarkets, convenience stores, and petrol forecourts. It sells groceries, household items, and F&F clothing. Tesco offers online shopping with home delivery, click-and-collect, and rapid delivery. It also runs the Clubcard loyalty scheme and a shopping app for purchases and offers.