The supplied reviews show recurring problems around in‑store service levels, queueing and staff behaviour, plus digital issues with the app and website. Home delivery concerns focus on short‑dated or damaged items and inconsistent delivery practices for flats or vulnerable customers. Communication gaps are frequently mentioned — customers describe automated channels and limited options for escalating complaints. There are isolated positive reports citing friendly staff and competitive pricing at some local stores. If you are planning to shop, check fresh dates on delivered items, confirm accessibility options for deliveries, and consider contacting the store directly when possible.
Examples from available reviews (Apr 2023 – Feb 2026).
Overcharged in store and poor customer service response, no human contact.
“Overcharged for an item in store.”
Many home deliveries contained near-dated or rotten food repeatedly.
“close to date/past date/damaged or rotten food.”
Express store offers wide range, efficient friendly staff and easy parking.
“Efficient, fast and friendly staff”
Whoosh drivers left heavy handleless bags at roadside, unsuitable for disabled.
“the delivery guy handed 3 Brown bags with no handles and extremely heavy”
Many reviewers report understaffed checkouts, long queues and rude or unhelpful in-store staff; assisted and delivery services are also criticised.
Multiple complaints about price rises, perceived shrinking pack sizes and confusing promotions; a few reviewers note competitive pricing in some outlets.
Frequent problems reported with the website and Clubcard app, slow or crashing checkout systems and self-scan or in-store navigation issues.
Several reviewers describe short‑dated, damaged or rotten items on home deliveries and stock shortages for fresh produce and clothing sizes.
Customers report limited complaint channels, automated WhatsApp responses, no clear email contact and poor follow‑up from managers or call centres.
Overall tone across the reviews is negative, with many customers describing their recent shopping or delivery experience as disappointing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (19) · Quotes shortened · As of: February 2026
Very busy store with few checkouts, long queues and poor management.
“only 2 check out on there was very long queues”
Repeated delivery cancellations and substitutions made home delivery unreliable.
“unable to deliver my order due to some “driver issues”.”
Delivery left shopping out in rain, boxes and items soaked.
“They leave your shopping out in the rain”
Delivery drivers drive recklessly, swear and block roads.
“There delivery drives have no regard of other users”
Home deliveries are courteous and stores are well stocked overall.
“Every single driver has climbed the stairs to my first floor flat”
Reviewer says it's absolutely awful to use.
“Absolute shit to use !”
Frozen ready meals shown in stock online were unavailable for delivery.
“all of the frozen ready made meals was unavailable.”
Breakfast service was outstanding and staff provided great service.
“service for breakfast was outstanding”
Poor food quality, insurance document issues and store smells of sewage.
“The food quality is poor.”
Multiple Woosh orders cancelled late, causing major inconvenience.
“3 times we have ordered via WOOSH & 4 times TESCOS HAVE CANCELLED!!”
Annoying repetitive ad interrupts YouTube, deterring the reviewer.
“VERY ANNOYING REPETITIVE AD INTERUPTING YOUTUBE”
Reviewer enjoys the food provided at this Tesco.
“I enjoy the food provided here.”
Poor food quality for price and inability to use vouchers online.
“food quality terrible for price”
Purchased items reeked of washing powder, contaminating food items.
“most of them reeked of cheap washing powder”
Price confusion between yellow stickers and Clubcard reductions causes overpayment.
“Haddock was priced at £7.30 club card price was£5.50”
Reviewer upset that store sells avocados from Israel and plans to shop elsewhere.
“sells avocados from Israel”
Several important items are missing from orders every time.
“Every time at least 3 or 4 important items are missing”
Click-and-collect methods failed causing long pickup delay and elder confusion.
“App just said there was a problem”
Generally best for price and delivery, but fresh produce ripeness disappointing.
“price, quality and excellent home delivery service”
Driver left shopping on the hall floor due to policy confusion.
“So the contents of the containers were placed on my hall floor.”
Driver left shopping on the hall floor due to policy confusion.
“So the contents of the containers were placed on my hall floor.”
Two staff members were helpful and assisted me to find items.
“June who works at the store self service checkout I find her extremely helpful”
Online order was mishandled, shopping temporarily lost and staff offered no help.
“no help no bags nothing.”
Beef Wellington burned outside and raw inside, ruining the Christmas lunch.
“they were burnt on the outside and literally raw on the inside”
tesco.com is slow, substitutes items and provides poor customer support.
“The website itself feels outdated and slow”
Driver ignored delivery notes and refused to help, causing me pain.
“he admitted he did not read it”
Chicken pieces contained small bones, indicating poor preparation quality.
“five out of the seven pieces was found to have a small bone still attached.”
Faulty toy not exchanged without a receipt despite being broken.
“They refused to exchange the item without a receipt even though it’s faulty.”
App and website failing; Whoosh deliveries feel unsafe and unreliable.
“App is non-functional and the website no better”
Diana at Marble Arch provides consistently helpful and cheerful service.
“Diana brilliant at Tesco Marble Arch one of the most helpful member of staff”
Voucher issue unresolved and customer service was unhelpful and frustrating.
“this person want my bank details”
I felt seriously violated by a Tesco staff member and complained.
“i feel serioulsy violated”
Handforth Dean café served a quick, friendly BLT and chips today.
“Great BLT and chips served quickly, efficiently and with a smile today”
Whoosh delivery lacks Tesco value selection and adequate choice for customers.
“Whoosh needs more of the Tesco value stuff”
Unable to access the Tesco Clubcard mobile app, very annoying.
“you can not get on it.”
Long checkout queues and poor stocking reduced shopping experience.
“only two were open”
Product size reduced from eight to seven sausages, perceived as rip-off.
“They advertised 8 EIGHT sausages.”
Overcharged in store and poor customer service response, no human contact.
“Overcharged for an item in store.”
Website is slow, crashes during payment, online ordering fails.
“Website us absolute pants.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tesco is a major British grocery and general merchandise retailer founded in 1919. It operates a range of store formats across the UK, provides online shopping and home delivery, and runs a loyalty scheme and own-label ranges. Consumers searching reviews typically look for service, delivery, product freshness and digital experience feedback.