Many reviewers say their dogs’ health and appetite improved after switching to tails.com. Customers often describe the subscription dashboard and delivery scheduling as easy to manage. A recurring complaint is price rises and recipe changes, which led some to cancel. Several reviews also mention late deliveries and billing or refund issues that were not resolved.
Examples from available reviews (Nov 2021 – Mar 2026).
Beagle improved mobility and coat condition after switching to Tails.
“Since our 9 year beagle swapped to tails she no longer limps”
On-time delivery and app lets you change flavours and delivery dates.
“Delivery is always on time.”
Order nine days late with no response; dog now has upset stomach.
“My order is now nine days late. Absolutely zero communication from tails.”
Subscription price increased significantly and ingredients were changed, leading to cancellation.
“changed my dog's food recipe to include cheaper alternatives”
Many reviews mention fast packing and the right amounts arriving. Some describe delivery issues such as late shipments, food left exposed on doorsteps, or deliveries arriving while customers were away. A few reviewers also say they received much more food than expected.
Several customers point to repeated price rises and recipe changes as reasons for cancelling. Others say the food feels reasonably priced or good value for their dogs. In a number of comments, sensitivity to price clearly drives lower ratings.
Many users like the online dashboard for changing flavours, portions, and delivery dates. Some report limited subscription flexibility or trouble using parts of the website. A small number mention issues with portion scoops and unwanted default items added to subscriptions.
Reviews often say dogs eat the food eagerly and show better coats, weight loss, or improved mobility. Many mention the tailored recipes and supplements helping with fussy eating and sensitive stomachs. Several reviewers also call out treats and sample packs as helpful extras.
Many customers describe support as helpful and quick to respond, with practical diet advice. Others report no reply about delayed orders, billing mistakes, or missing refunds. A few reviews criticise communication from third-party couriers.
Reviews repeatedly highlight satisfaction with the food’s effects and the ability to control the account. Clear negative themes focus on price rises and unresolved billing or delivery problems. The feedback splits between strong approval of the product and frustration over cost or support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Order nine days late with no response; dog now has upset stomach.
“My order is now nine days late. Absolutely zero communication from tails.”
Dog loves this food and prefers it over others.
“My dog loves it.”
Tails provide genuine help but account changes require starting an online chat.
“Tails are genuine in their responses to help keep your pet in it's best possible shape.”
On-time delivery and app lets you change flavours and delivery dates.
“Delivery is always on time.”
Reviewer states excellent food and good service.
“Excelent food good service.”
Easy communication and order changes; dog loves the food.
“Excellent easy communication with tails.”
Beagle improved mobility and coat condition after switching to Tails.
“Since our 9 year beagle swapped to tails she no longer limps”
Kibble maintains dog's health and gives a shiny coat.
“The kibble helps keep my dog healthy and her coat is so shiny.”
High-quality food, wide variety and flexible subscription choices.
“Great quality dog food with a huge variety.”
Flexible delivery dates prevent over- or under-stocking and food is good.
“I like the flexibility of being able to alter the delivery date of my next batch”
Quick dispatch with near real-time delivery updates and a dog who loves it.
“quickly despatched and Barney loves it.”
Reviewer praises brilliant service and products.
“Brilliant servise and products”
Easy to change the order date and other details.
“Easy to change the order date and other order details.”
Fussy dogs now eagerly eat Tails food and leave no crumbs.
“they go mad when preparing there food and never leave a crumb.”
Quality food with quick, efficient delivery and recommendation.
“Quality dog food, quick and efficient delivery would recommend”
Liked products but rigid subscription requiring kibble forced cancellation.
“Tails offers subscriptions which must include kibble. That is no good to me.”
First-class company with a professional team supporting dogs' needs.
“First class company with a professional team supporting your dogs needs.”
Convenient door delivery with occasional treat gifts; used for years.
“Very convenient as delivered at your door.”
Delivery arrived on time and in excellent condition with correct quantity.
“Delivery arrived in excellent condition”
Portion sizing and scoop issues, and significant price increases reported.
“I asked for a larger scoop , but kept getting the same small one”
Joint supplement improved the pet's condition and reduced smelly wind.
“Laura is a different girl now with her joint supplement.”
Convenient delivery of all his food, treats and tablets in one order.
“Tails.com has been a Godsend.”
Tailored food solved my picky dog's eating problems and was easy to order.
“she absolutely loves the little food trays!!”
Happy with food quality and service but delivery driver left packages exposed.
“left the food on my doorstep in plain view of the road”
Subscription price increased significantly and ingredients were changed, leading to cancellation.
“changed my dog's food recipe to include cheaper alternatives”
Food is good but rising prices make it unaffordable for this reviewer.
“price rised twice in 6 months”
Prices increased repeatedly by around twenty percent, forcing cancellation for some.
“lure you in with a price only to up that price a few months later.”
Good communication and generally efficient, scheduled delivery.
“Good communication.”
Customer asked why they didn't receive a refund.
“I didn’t get a refund”
Customer wanted to know why they didn't get a refund.
“Know why I didn’t get that refund when I asked for”
Tails provided helpful, constructive advice and adjusted his diet plan.
“they were extremely helpful, gave constructive advice and helped me with adjusting his diet.”
Tails food suits his sensitive stomach and improves his appetite.
“his Tails food is really suiting him.”
Great food and subscription is easy to set up and manage.
“Great food and easy subscription to set up and manage :)”
Dog now eagerly eats meals and leaves empty bowls.
“At last my dog is eating!!!”
Reviewer is really happy their dog has a new lease of life.
“Really happy my Bailey as a new lease...”
Reviewer expresses that Paddy is happy.
“Happy Paddy”
Praises products, service and communication as great.
“Great products Excellent service & communication”
Tails consistently respond and provide great advice when asked.
“Tails have always responded to any question that I have asked giving great advice when needed.”
Dog loved the food for over five years and stayed healthy into old age.
“my dog has loved this food for over 5 years!”
Both dogs love the food and it's offered at a reasonable price.
“Both Molly and Misty love Tails food”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
tails.com is a UK pet nutrition company that makes personalised dog food based on an online questionnaire. It supplies custom kibble recipes and supplements matched to each dog’s needs. Customers use a web dashboard to manage subscriptions, portion sizes, and delivery dates. Orders ship for home delivery across the UK, with repeat deliveries available. The company offers support for diet changes and ordering questions.